ASHLEY RICOLE FIELDS

**** *.*. **** ****** Apt **06

Oklahoma City, Oklahoma 73159

832-***-****

accb3w@r.postjobfree.com

EXPERIENCE

Convergys Moore, OK

Technical Support June 2012 – June 2013

• Responsible for answering incoming calls and assisting customers

• Provided excellent communication skills to supervisor and to customers

• Answered questions and handled complaints by customers in a positive and informative

matter

• Input data and trouble shooting into a database for the customers who are having trouble

with their satellite dish

First Health Medical

Hammond, LA

Secretary Apr 2008 – March 2012

• Responsible for answering calls and receiving payments

• Managed medical records and set appointments

• Prepared and distributed paperwork and documents

• Maintained filing systems, photocopying and printing

• Used various computer packages (Microsoft Word, Excel, PowerPoint)

Hip Hop Clothing Hammond, LA

Retail March 2006 – March 2008

• Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges

• Recommended, selected, and helped locate or obtain merchandise based on customer

needs and desires

• Responsible for answering questions regarding the store and its merchandise

• Maintained a neat workplace by cleaning counters, floors, shelves and tables

• Watched for and recognize security risks and thefts, and know how to prevent or handle

these situations

EDUCATION

• St. Amont High School

High School Graduated – 2009

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