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Customer Service Engineer

Location:
Saint Petersburg, FL
Posted:
January 25, 2014

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Resume:

H ale M i ller

th

*** ** *** ** – St. Petersburg, Florida 33701

727-***-**** accb0c@r.postjobfree.com

Field Service Engineer

Customer service-oriented professional highly skilled in the installation, maintenance, repair, and troubleshooting of

complex equipment and instrumentation. Experience includes electronics, hydraulics, pneumatics, mechanical and

computer equipment. Skilled in managing and maintaining an onsite customer service territory.

Professional Experience

Technical Skills

• Install, operate, repair, and modify medical and laboratory robotics/automation equipment and

instrumentation.

• Service complex avionics systems on U.S. Marine Corp jets, helicopters, and transport aircraft.

• Troubleshoot, diagnose, debug, and repair computer systems, complex electro/mechanical equipment and

software in-person, online and by telephone.

• Analyze technical documentation, illustrations, schematics, training manuals and instructions to repair

equipment.

• Isolate and fix problems in malfunctioning software and equipment by following standards and procedures.

• Develop and implement action plans in response to customer problems, needs and emergencies.

• Adhere to OSHA and other regulatory requirements for safe handling of hazardous materials and

situations.

• Train customers on the operation of instrumentation.

• Report reliability, design and maintenance problems to technical support.

Territory Management Skills

• Manage territory and schedule to facilitate all aspects of technical and engineering work required to

support products and respond to emergency requests for service 24/7.

• Prioritize workflow in support of business objectives and customer needs.

• Manage supporting parts and inventory to maintain proper levels required to service customers while

meeting corporate requirements for dollar and inventory levels.

Supervisory Skills

• As a team leader, train and mentor new field service engineers.

• Direct work group workflow to support business and customer needs.

• Manage on-call and work scheduling for work group.

• Supervise and approve work of other engineers.

Customer Service and Work-Related Skill

• Strong time management and troubleshooting abilities, ability to work effectively under pressure.

• Expert-level interpersonal and communication skills.

• Outstanding customer service skills.

• Valid driver’s license and flawless driving record.

• Physically fit to meet the demands of field service.

Employment History

Sysmex America, Inc. May 2009-September 2013

Field Service Engineer II

Beckman Coulter, Inc. March, 1979 - May 2009

Senior Service Engineer/Team Leader

United States Marine Corp February, 1975 – February, 1979

Corporal, Aviations Electronics Technicianp Secret Security Clearance

Computer Skills

Proficient in Microsoft Word, Excel, Lotus Notes, Microsoft Windows, Oracle Systems, networking and interfacing.

Recent Training

OSHA Occupational Safety and Health 30 hour Training Course (annually), Safe Drivers Course (annually), proprietary

training, biomedical and laboratory robotics/automation (2008, 2010), Proprietary training, hematology (2005, 2006,

2007,2011,2012), proprietary training, coagulation (2006). Microsoft Office Suite training (2004).



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