TONYA R. NEAL

*** **** *****

Atlanta, GA *****

404-***-****

accb03@r.postjobfree.com

EDUCATION

Associate of Arts in Business Administration 5/2013

American InterContinental University Atlanta, GA

Bachelor of Arts in Business Administration Present

American InterContinental University Atlanta, GA

• Expected Graduation Date: 5/2015

SKILLS

• Administrative /Clerical 10 plus years

• Leadership Skill ability to lead and oversee team environment

• Computer Skills: Proficient Microsoft Office Suites (Excel, PowerPoint, Word, Outlook)

PROFESSIONAL EXPERIENCE

Executive Assistant/Membership Specialist 2010 – Present

Harland Boys and Girls Club Atlanta, GA

• Assistant to Executive Director/ Education Director/Healthy Lifestyle Director

• Provide Customer Service to parents, visitors and vendors

• Ensures club membership applications are completed, fees collected and cards issued

• Serve as the initial contact to all club visitors and direct all visitors to the appropriate staff

• Responsible for opening, and distributing mail

• Draft and proof read correspondence

• Maintain schedules, calendars, and appointments for three (3) directors

• Design and maintain the club mailings, announcements, newsletters, bulletins boards, conference

calls, organize calendars and webinars

• Implement and construct various activities for club members

• Manage the development, organizing and implementation of the Summer Programs

• Dispatch van route, drivers to destination and monitor monthly audits

Outreach Specialist/Receptionist 1999 – 2010

Southside Medical Center Atlanta, GA

• Provided direct service and support to individuals or clients, such as handling a referral for child

advocacy issues, conducting a needs evaluation, or resolving complaints

• Established and maintained relationships with other agencies and organizations in community to

meet community needs and to ensure that services are not duplicated

• Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations

• Registered patient, collection of Medicaid fees, open and close encounter forms

• Compiled and record medical charts, reports, and correspondence, using typewriter or personal

computer, faxing, filing, copying, scanning, and documenting

Practice Manager 2008 – 2009

Cooper Medical Associates Atlanta, GA

• Supervised the work of office, administrative and customer service employees to ensure

adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

• Resolved customer complaints, and answer customers' questions regarding policies and

procedures

• Handled day-to-day activities of a main care and line services management team / muti- phone

lines

• Oversaw internal team of three individuals along with outer staff of more than 60 suppliers

consisting of the physicians and the nurse practitioners in more than 15 nursing homes

• Skilled in billing and insurances; Performs collaboratively with the billing department. to solve

payroll and insurance matters

Medical Office Specialist 2004 – 2007

Saint Joseph Mercy Care Atlanta, GA

• Maintained accurate daily encounter sheets, reconciliation, payments and inventory control

• Managed patient appointment and scheduled and cancelled appointments

• Documented patient information and registration for all

• Ensured and evaluated accuracy of all patient information

• Monitored charges and payments on an everyday basis and updated it on computer

• Managed various departments in retrieving records, audits and insurance verification

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