Zaritma Rodriguez

***** ** **** *****, ** ***** . 786-***-**** . accawh@r.postjobfree.com

Summary of Experience:

V 2+ years of experience in VAS Network Operations Center

V 6 month supporting PC-related problems and resolution of software

problems across all platforms including Microsoft.

V 6 month of experience in SEO, web page optimization, Joomla, Web

Design, Photoshop, Enterprise

V 6+ years of experience Customer Service

Skills

. Entry level LAN, WAN Networks troubleshooting, JavaScript, CSS,

HTML, Java, Some knowledge of MySQL

Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Photoshop,

Illustrator, Acrobat X Pro, Fireworks.

. Microsoft Windows Servers: Configuration, Installation,

Systems Support. Basic Routers and Switches configuration, VPN,

Windows 2003 Advanced Server, Windows 2008 Standard Edition, Active

Directory, Exchange (DC Controllers, Proxy, Web Servers, VoIP, SQL and

Antivirus)

. Customer support proficiency on a NOC/Helpdesk environment.

. Platforms: Windows 95, 98, ME, XP, Vista, Windows NT 4.0,

Windows Server Advance Server 2000/2003/2008. - Linux Mint- Fedora

Linux,- Ubuntu Linux, - Citrix Clients, Remote Desktop Connection.

. Results driven with the ability to lead and work independently

in a multi-task environment and high pressure.

. Network protocols TCP/IP, WINS, DHCP, DNS.

. Entry level Structured Cabling installation for Voice and

Data, routers, switches, server's installation.

. Knowledge of utility software: Word, Excel, PowerPoint Dream

weaver, Photoshop, among others.

. Knowledge of desktop programming technologies of programming

(HTML, Microsoft FrontPage).

. Able to rapidly absorb and implement new technologies and

procedures

Work Experience

Telefonica (Next Consulting Group, Inc.)

NOC Operator

SMC VAS Network Operations Center Operator

10/2011 - 10/2013

- Generated Incidents (INCs) and Change Requests (CRQs) tickets with BMC

Remedy.

- Created reports for the various Engineering Departments based on open

INCs and CRQs.

- Operated EMC NetWorker Console to add and extract LTO tapes as needed.

- Generated SecureSync reports before exchanging tapes with Iron Mountain.

- Un/Racked firewalls, proxy servers, and servers.

- Monitored SolarWinds, CA Spectrum OneClick, HP DataProtector Manager, EMC

NetWorker.

Monitor Individual queue for tickets assigned, troubleshooting and repair

of all aspects of servers, operating systems and hardware

- Monitors all Electrical, Mechanical and Emergency Generator systems and

reports issues as appropriate

-Perform circuits that are down to the Global Providers AND/OR CIC Spain.

-Escalate with providers as well as internally, when applicable as per IMR

-Once incident is resolve, confirm with client of operational status.

-Place Remedy ticket on resolved status and send email to client of the RFO

-Report problem with the Remedy ticketing systems, follow to restore the

BMC Remedy ticketing system .

- Provide input into hardware planning and forecasting

-Inform customer via email AND/OR phone of current updates

- Escorting customers through the center on tours, responding to customer

inquiries and coordinating with other organizations.

- Builds, upgrades, configure, provisions and installs servers from scratch

spanning several different platforms and configurations.

-Performs monitoring, troubleshooting and repair of all aspects of servers,

operating systems and hardware. Responds to customer impacting events,

upgrades and downgrades servers. Removes hardware from servers.

- Replacing cables, components and accessories; maintaining records and

drawing schematics of the center to detail what equipment is installed.

March 2007 - February 2009 River's Paradise Miami, Fl

Customer support/Assistant to a Network administrator

. Provide Windows Server 2000 Domain Server Administration and support

for a Sales firm of 50+ employees.

. Windows 2000/2003 Server Administration.

. Network Administration and management TCP/IP.

. MS Exchange Installation, Configuration and Administration.

. Friend Relay remote ATM connection administration.

. Kaspersky, Symantec, MacAfee, Antivirus Administration.

. Installation, configuration and support for small business back office

application based on Microsoft Access.

September 2010 -Internship Ameriworld Enterprises

LLC US

Network administrator

. Web page optimization, Joomla, Web Design, Photoshop Active Directory,

TCP/IP, VPN (Router), Antivirus Server, workstations, network printer,

Enterprise, Dreamweaver.

. Helpdesk/ Phone support.

July 2005- February 2007 JDK Jewelry

Sales person

Miami, Fl

February 2005 -July 2005,

New Jersey

Assistant Manager

. Experience in general office duties: answering phones, filing,

faxing, customer service, enter

bills, organize office, etc

September 2003 -January 2005 GESTA-

SIME Havana, Cuba.

Assistant Manager

. Experience in general office duties: answering phones, filing,

faxing, customer service, enter

bills, organize office, etc

Education

. Florida National College

Miami, Fl

. Networking System Administrator

. (NSA), Associate of Science Degree

. 1 year University in Network & Comm Management

. ITIL Certification

Languages

. Spanish, English

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