C hastity R. Golphin

*** ****** ***** **** *** **

Lexington, Kentucky 40511

859-***-****

accamq@r.postjobfree.com

Education

Sullivan University, Lexington, Kentucky

Associates of Arts, Tourism & Event Management

GPA: 3.6 GPA

Honors: Dean’s List (2012 2013), Phi Theta Kappa Honor Society (2012 – 2013)

Graduated: March 2013

Northern Kentucky University, Highland Heights, Kentucky

Bachelor of Arts, Political Science

Minor: Speech Communication

Honors: Dean’s list 2008 2009

Graduated: December 2009

Highlights

• Exceptional customer service

• Cash and credit handling expertise

• Conflict resolution and ability to multi task

• Data entry

• Superb interpersonal skills and communication skills

• Sales experience

• Marsha/Fosse software system

• Microsoft Office (Word, Excel, Access, Outlook, Publisher)

Experience

Homewood Suites by Hilton, Lexington, Kentucky September 2013 Present

Front Desk Agent

• Check guests in and out of the property

• Finalize reservations over the phone

• First response for any guest complaints

• Cash and credit transactions; complete daily reports

Musselman Hotels, Lexington, Kentucky August 2012 – September 2013

Courtyard Marriott (October 2012 Current)

Residence Inn Marriott (August 2012 Current)

Front Desk Agent

• Check guests in and out of the property

• Finalize reservations over the phone

• First response for any guest complaints

• Cash and credit transactions; complete daily reports

Embassy Suites, Lexington, KY April 2013 – June 2013

Restaurant Supervisor

• Manage cost and operations of both labor and goods

• Resolve customer complaints regarding food service

• Observe and evaluate workers and work procedures to ensure quality standards and service

• Record production, operational, and personnel data on specified forms

• Perform various financial activities such as cash handling, deposit preparation, and payroll

Fairfield Inn Marriott, Lexington, Kentucky February 2012 August 2012

Front Desk Agent

• Check guests in and out of the property

Citi Trends, Lexington, Kentucky June 2011 August 2012

Assistant Manager

• Supervised a staff of 10 15 employees

• Trained and oriented new employees

Activities and Community Service:

Sullivan University Mentoring Program Mentor 2012/2013, Lexington, Kentucky

Ruby E. Bailey Children Center Volunteer 2010/2011, Lexington, Kentucky

Phi Delta Alpha President 2008/2009, Northern Kentucky University

Phi Delta Alpha Treasurer / Secretary 2007/2008, Northern Kentucky University

N.A.A.C.P. committee board 2006/2008, Northern Kentucky University

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