Jules Judkins

**** ***** ** ** ***** Bonita, CA 91902

Home 630-***-****

accaho@r.postjobfree.com

Qualifications for Network Operations / Engineering / Sales and Management

Strong leader with five years of experience in project management, and

eight years direct management of subordinates along with 8 years experience

in network design and planning within the telecommunications industry.

Possesses an in-depth knowledge of the telecommunications industry

wireless/transport technologies and management with over 15 years of

experience. Offers excellent troubleshooting, root cause analysis and

customer service management skills. Also offers great personnel training,

project management and development skills.

Technical Skills

Windows NT 4.0 Software and Hardware installs OS Installs and

configurations

TITAN 5500 3/1 Digital Cross connect System TITAN 6500 Multi Transport

Switch 5320 L 1/0 Digital Cross connect System AN2100 GX Packet & Cell

based Soft Switch Cable Span 2300 Lucent 5E Nortel BSC Fujitsu

Flashwave 4100, 4500 and 7500. Metro Watch 8.0. Granite 7.0 / Xing,

/Remedy / CTS, ASR, IWOS, LFACS, NETCAM, BID, Hobbit, OBIEE, Status,

Netcool, Tellabs 8815, Site Manager, IP Control, Visio, Net Analyst,

Pathtrack, ICOMS, EdgeHealth

Alcatel 7750, 7705 and 7210 Multi-Service Routers.

Employment History

SOC Tech II Cox Communications

3/12 to 8/2013

. Monitored Network Performance.

. Performed triage and remote restore functionality in a Tier III

environment to minimize customer-impacting outages and service

degradation.

. Investigated network trends to identify the root cause of these issues

and direct repair activities to eliminate further problems.

. Gathered and analyze outage activities to identify trends and ensure

prompt resolution of alarm/fault conditions

Troubleshooting & Problem Resolution.

. Investigated alarms by accessing various application(s) and

determining the probable cause and location of problem.

. Analyzed and/or assist with the analysis of equipment data, traffic

data and surveillance data to predict and repair network faults.

. Investigated contention/slow-speed issues relating to the Cable Modem

Termination System (CMTS) / IP Network, and proactively direct

maintenance activity to avoid further customer impact.

. Verify IP addressing has been properly routed and assigned to the

correct bundle group within the CMTS per customer requests.

Network Engineer II Cox

Communications 2/10 to 3/12

. Served as primary subject matter expert in one or more areas of

network engineering specialties (Analog, Digital, Data, Transport,

Voice, etc).

. Provided telecommunication solutions to increase operational

efficiencies, and expand network services.

. Conducted equipment evaluations, equipment selection, pilot testing

and network designs to insure reliability and scaled expansion of the

network. Prepare engineering cost analysis to optimize the return on

investment.

. Provided detailed engineering support and consultation to other

departments.

. Developed network element technical specifications. Supports new

product deployments with installation, integration, testing,

documentation, and training. Develops methods and procedures for

troubleshooting.

. Made specific recommendations and assists in implementation of plans

that enhance technical operation, compliance with rules and

regulations, and permits the deployment of new technology. Defines and

compiles the methods of procedures and documentation to support

personnel in the maintenance and day-to-day operation of the network.

. Developed and executes detailed network designs and architectural

plans for network applications. Designs may include backbone planning

(SONET), routed IPs, MPLS, digital loop carrier (DLC) design, Rf, or

Internet topologies.

. Configured any or all of the following: routers, switches, DWDM,

SONET, ATM, and transport technologies.

. Designed interfaces for digital telecommunications equipment including

fiber optic terminals, multiplexers, digital cross connects, channel

banks, DLC and related peripherals.

. Established network performance measurements and goals.

. Worked with vendors to ensure equipment is installed and operating

properly and resolves problems. Develops and implements proper

operation and procedure for new technologies.

. Worked closely with customers, directly or indirectly through Sales

Engineers, to identify network needs that impact network design and

support requirements.

. Full project management of software upgrades and circuit migrations

and node decommissioning.

. Created project timelines and SOW documentation, assigned resources,

monitored progress to ensure project timelines are being met and

within budget guidelines.

. Ordered and Tested circuits by generating engineering work orders and

utilizing Net Analyst to establish network circuits for customer

installs, reviewing CIR to determine outside plant needs and pre-

engineering circuit detail.

. Utilized ASR (Access Service Request) system to verify LEC orders and

PON status and FOC dates also to obtain DLR and CLR's once circuit tie

down information has been provided. Performs facility verification

related tasks as well.

. Built equipment, facilities, circuits and type II network segments

into the Granite Database.

. Designed Ethernet facilities from the MTC out to various customer cell

sites for backhaul solutions.

. Provided EOS (Ethernet Over SONET) provisioning and design for

wireless carriers between the MTC and cell site locations.

. Provisioned all Ethernet services on core ALU service routers out to

CPE located at various cell sites / POPs.

. Monitored Ethernet performance to ensure agreed upon SLA's are being

met to customer expectations.

Network Engineer II Tek Systems / Cox

Communications 6/09 to 12/09

. Designed network drawings using Visio that reflect active, planned and

pending circuit paths for TDM and OC-n facilities.

. Identified existing capacity and any constraints that may exist on

active circuits within the Granite database for current wireless

customer's backhauling traffic across the network.

. Worked with the Design Engineers or making provisioning corrections to

the granite paths based upon logical traffic flows and identifying any

missing equipment or circuit segments.

. Assisted in running fiber jumpers between the fiber termination panels

and the Alcatel/Lucent SR8's and SR7's.

. Assisted in feature package upgrades and testing on the Alcatel/Lucent

routers prior to field deployment.

. Assisted in assigning IP addresses to newly deployed ALU and /or

Nortel equipment.

. Full project management of software upgrades and circuit migrations

and node decomissionings.

. Created project timelines and SOW documentation, assigned resources,

monitored progress to ensure project timelines are being met and

within budget guidelines.

SS7 Transport Engineer Tek Systems / ATT Mobility

9/08 to 5/09

. Developed processes for wireless and wire line systems and services

within Voice Engineering.

. Developed solutions for deployment into the voice network including

interconnection by SS7, TDM and VoIP

. System development of legacy TDM switches Soft switch and MSC.

. Utilization of Remedy / CTS ticketing system to verify traffic on

exiting circuits as well as requesting port assignments, CFA's and

acceptance testing.

. Utilization of ASR (Access Service Request) system to verify LEC

orders and PON status and FOC dates also to obtain DLR and CLR's once

circuit tie down information has been provided.

. Utilization of Granite to provision newly designed circuit pathways.

. Utilization of Web Xng to verify current circuit designs, CFA's and

existing port assignments.

DACS / RNC Engineer Aperion / T-Mobile

7/08 to 9/08

. Worked with cross functional teams (Market & National teams) to

communicate the engineering design plan in support of the development

and deployment of network upgrades/enhancements and core node

parameter standardization in the UMTS markets.

. Performed database audits using Granite / XNG and Metro Watch 6.1 for

T1's, VT1's and DS3's.

. Assisted with audit reconciliation's on the TITAN 5500 vs. baseline

audits for the southeast market using Metro Watch 6.1

. Configuration engineering and scripting for the Tellabs and Alcatel

MGW nodes.

. Notated any and all discrepancies of audit results within the Granite

database in preparation of upcoming RIP.

Transport Engineer RJE Telecom / AT&T

4/07 to 6/08

. Responsible for the Capital Budgeting, Design, Procurement, Project

Engineering, Deployment, Implementation and support of the following

networks: Fujitsu SONET (OC-3, OC-12, OC-48, OC-192)

. Created project timelines, assigned resources, monitored progress to

ensure project timelines are being met and within budget guidelines.

. Reviewed the equipment vendor system proposals for configuration,

costs and deliveries of all equipment required for the project.

. Generated engineering Packages for new network designs for OPT-E-MAN,

GIGAMAN or DS3 services in response to RFD's and RFP's.

. Completed all required Engineering drawings for new systems including

signal flow drawings and update previous revisions as necessary.

. Interacted with other groups as necessary to complete new system turn-

ups, reconfigurations and

grooms. Operations, Planning, Building Engineer, OSP, Contractors,

etc.

. Interacted with equipment vendor Sales and Engineering to obtain the

complete design of new systems, and to verify that the system meets

all expected capabilities.

. Possesses technical knowledge of transport equipment including Fujitsu

Flashwave 4100, 4500 and 7500

product families.

. Used optical Engineering Rules to generate budgets and design, DCM

requirements, provisioning data, and span analysis.

. Ensured that all projects are engineered to meet pre-assigned hand-off

dates to meet build dates assigned by the PMO.

Outside Plant Engineer RJE Telecom / AT&T

7/06 to 4/07

. Completed all engineering and planning of the OSPE utilizing the

latest loop transport technologies.

. Interpreted mechanized assignment records, PC applications, OSP

(Outside Plant) record and/or computer aided drafting systems.

. Conducted studies needed for current and long-range wire center

engineering and planning, utilizing appropriate study tools such as

LEIS, PLAN, ESM, DILEP, LEIM, LEAD, etc.

. Performed feeder administration functions, which include monitoring

feeder facilities, technology selection and allocation of facilities

directly needed for Project U-Verse.

. Completed field site visits in order to capture outside plant layout

of DSLAM network element placements.

. Perform Distribution Area and Taper Code scrubs to ensure database

integrity. Updated the Granite database on all new equipment and

pathways being used for the FTTN (Fiber to the Node) project U-verse

design packages.

. Designed and engineer new network elements, expansions and/or re-skins

and prepared detailed plans for integration into the existing OSP

network architecture.

. Full project management of SAI decommissioning and new installs.

. Created project timelines, assigned resources, monitored progress to

ensure project timelines are being met and within budget guidelines

for the U-Verse initiative.

. Ensured that all projects are engineered to meet pre-assigned hand-off

dates to meet build dates assigned by the PMO.

Regional Transmission Engineer Tek Systems / T-Mobile

3/06 to 6/06

. Designed and engineered transmission elements for the Region/

Markets. Built equipment in engineering database for AMS servers,

TITAN 5500 Bed of Nails and TITAN 532L new cell site turn-ups.

. Prepared and authored the network engineering documentation

(qualitative/quantitative) for presentation to other functional

teams.

. Designed and engineered new network elements and expansions and

prepared detailed plans for integration into the existing GSM network.

. Engaged Network Operations on troubleshooting and root cause analysis

on Minor, Major and Critical alarm status.

. Worked with cross functional teams (Market & National teams) to

communicate the engineering design plan in support of the development

and deployment of network upgrades/enhancements and core node

parameter standardization in the GSM markets.

. Issued work orders to market and national operations teams pertaining

to new node implementation/augmentation, trunk migration, etc.

. Served as a secondary point of contact with vendors for engineering

new nodes, Performance audits, Patch loads, Feature package upgrades

and module change outs due to product change notifications.

. Performed details circuit audits at the DSX 1 patch panels to reflect

A and Z side of terminations to all network elements and various node

interfaces i.e. DTC, TCU and SDF.

. Performed detailed audits of the LGX / LCX optical termination and

cross-connect panels.

Network Engineer GCI Consulting / Lucent

11/05 to 3/06

. Performed inventories/audits of multiple Mobile Switching Centers

(MSCs). Audit all existing Network Elements and

their associated terminations at DS0, DS1, DS3, OC3, OC12 and higher

rates.

. Traced out each circuit end-to-end within the MSC.

. Identified network elements that do not meet Customers and

manufacturer labeling standards. Re-label existing panels to conform

to the Customers standards and match the engineering database (Granite

Xing).

. Ensured appropriate labels exist for each circuit at DSX1 panel or

network interface. Provide a detailed

spreadsheet of the audit showing the DS3 circuit ID, DSX3 RR, panel

and jack and the cross connect information, DSX3 RR, panel and jack.

Retail Store Manager Sprint PCS

7/04 to 08/05

. Responsible for all operations of a company owned retail store

including hiring, scheduling, training, marketing, loss prevention,

and team leadership.

. Primary point of contact for all employees of the retail store as well

as the customer requiring extra attention.

. Lead team in inside sales, outside events, and outbound marketing in

order to achieve sales goals.

. Responsible for ensuring that all employees are trained and up to date

on the features and operation of all equipment and accessories offered

by the company.

. Responsible for keeping up to date with all local competitor services.

. Responsible for developing strategic plans and accurate forecasts

assigned region and accounts.

. Established and expanded relationships with key executives and

decision makers within my assigned customer territory.

. Main point of contact for the National Account Managers on assistance

with growing our wireless market penetration within my assigned

territory.

Team Leader Sprint PCS

2002 to 7/04

. Lead, coach, motivate, develop and manage a team of 40 National

Training Center Tier II data specialists and 8 ERT / Resolve Team

members who support the existing and new Wireless Web products

including Vision, Ready Link (PTT), Blue-Tooth and SMS 2-way

messaging, within a inbound/outbound call center environment.

. Consulted with Sprint PCS internal and external customers to provide

technical and troubleshooting support of the tier II data and ERT /

Resolve Team specialists. Resolve network connection issues involving

PDA's, laptops and Aircards,

. Ensured that all methods and procedures are followed in order to

resolve customer technical data and VO/IP issues. Performed

installations of Operating Systems, device drivers and various

software applications for Laptops.

. Determined appropriate escalation steps, ensure one call resolution

has occurred, and follow up with the customer as needed.

. Ensured that the proper trouble ticketing process and required Service

Level Agreement time frames are being met.

. Monitored various backend data Network Elements via desktop GUI's for

network capacity and status.

. Responsible for quality, daily performance, annual reviews, corrective

action and adherence to all Sprint PCS policies.

Design and Planning Engineer Tellabs Operations, Inc

1998-2002

. Provided cut over plans to external wireless customers and directed a

field implementation engineering team in executing the plans.

. Visited various wireless customer sites to perform onsite circuit

audits within the central office environment and performed database

reconciliation's based upon the audit results.

. Performed facilities acceptance testing of TITAN equipment at DS1, DS3

and OC3 levels.

. Queried Network Elements for alarms and health status and engaged

Network Operations on troubleshooting and root cause analysis on

Minor, Major and Critical alarm status.

. Performed DS3 and DS1 circuit provisioning on both the TITAN 5500 and

532L digital access cross connect systems.

. Full project management of software upgrades and circuit migrations

and patch installs and module change outs due to service effecting

product change notifications.

. Created project timelines and SOW documentation, assigned resources,

monitored progress to ensure project timelines are being met and

within budget guidelines.

. Created, tested and implemented detailed Method of Procedures for live

traffic cuts or any activity that is system intrusive.

. Primary point contact for any escalations relating to project

resources, time lines or equipment.

. Planned network capacity utilization for various wireless carriers via

an Element Management Server/Client software platform. Assisted

customers with router set ups and configurations upon request.

Project Engineer Butler Telecom/Tellabs

Operations, Inc. 1998

. Oversaw feature package upgrades and patch installs for the TITAN 5500

and 532L DACS.

. Managed project time lines, resources and equipment deployments for

all assigned rework activity.

. Acted as a liaison for resource allocation meetings within the North

American region.

Streamlined operations, reducing deployment costs by 25%.

Network Design Engineer MCI/WorldCom

1998

. Identified DSO, T-1, DS3 and all OC3 through OC48 capacity to fill

requirements.

. Managed and tracked all voice and data circuit orders for the Mid-

Atlantic region.

. Ensured accurate and timely circuit designs for all bandwidth orders.

. Created all DLR (Design Layout Request) and CLR's (Circuit Layout

Request) provisioning for new circuit turn ups within the Mid-Atlantic

region.

. Interfaced with operations, sales, traffic engineering, and LEC

personnel.

. Managed multiple projects and coordinated efforts between departments.

Team Leader SBC Ameritech New Media

/AT&T 1996-1997

. Supervised more than 30 employees, hiring and training all personal

assistants within an inbound / outbound call center environment.

. Conducted remote evaluations to ensure proper customer service levels.

. Performed monthly coaching and development sessions for assigned

employees.

. Conducted performance evaluations and evaluations.

. Worked with the sales department to ensure monthly quotas were

exceeded, creating exciting incentives to achieve goals.

. Handled all client relations during assigned shifts.

. Reduced costs and increased operation margins more than 7% while

assisting in streamlining service technology deployment.

Exceeded revenue and sales goals 15%-18% consecutively for four quarters.

Education

Telecommunications Management, Devry University

CCENT (Cisco Certified Entry Network Technician) Course completed 6/2013

Configuring BGP on Cisco Routers (Cisco Certificate) Course completed

10/2011

Introduction to IPv6 Protocols, Services, and Migration Course completed

5/2011

United States Army - Veteran

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