Sheba Pearson

**** * ****** ***

CHICAGO IL *****

872-***-**** accafk@r.postjobfree.com

Objective

I am team oriented person looking for an opening where I can utilize my

seven years of hands on and phone customer service experience and become an

asset to my employer.

Employment

October 2011 - June 2012 Lake Shore Asset Recovery Chicago, IL

Mediator / Customer Service Representative

Responsible for handling defaulted payday loan accounts. Detail, Skip

Trace, Take Credit/Debit Card Payments, Set-up Payment Arrangements, Create

a Strategy to make sure all my accounts are paid in Full.

Also Responsible for maintaining all my accounts NSF, Refuse to Pay,

Bankruptcy, etc...

September 2008 - April 2011 AutoZone, Chicago IL

Retail associate / Parts Manager

Responsible for assisting customers with finding auto parts in the store.

Lost prevention, Handled money transactions, refunds and exchanges. Helped

with inventory and unloaded trucks of store merchandise. Also responsible

for maintaining the cleanliness of the store. Open & Closed Store on a

Daily Basis.

September 2006 - March 2008 Tele Sight Inc Chicago, IL

Telephone Interviewer

Received extensive Call Center experience. In a very polite and detailed

manner conducted phone interviews with customers regarding their

satisfaction with products recently purchased with specific merchandisers.

May 2004-December 2007 Keno's Urban Wear Chicago, IL

Sales Associate/ Assistant Manager

Operated cash register to handle customers purchases. Assembled all store

displays. Opened and closed store. Trained employees, and supervised

shifts. Took inventory daily.

EDUCATION

2003-2004 Job Corps Joliet, IL

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