Richard Keller

Technical Writer, Sales and Marketing Specialist

Fort Worth, TX

accacg@r.postjobfree.com - 469-***-****

Currently seeking a creative position at an exciting, growing firm.

WORK EXPERIENCE

Operator Specialist

Advantage Waypoint - Flower Mound, TX - November 2011 to Present

Promoted from Warehouse Manager

• Supports Sysco North Texas sales force

• Responsible for foodservice operators in the DFW area

Warehouse Manager

Advantage Waypoint - Flower Mound, TX - May 2010 to November 2011

Managed inventory and maintained office upkeep

• Ordered and managed sample inventory

• Developed internal operational protocols to optimize efficiency

Service Desk Associate

Flextronics - AT&T Device Support Center - Hurst, TX - July 2009 to May 2010

Transferred from Solution Station by Dell after contract ended

• Provided troubleshooting for AT&T customer devices

• Resolved technical issues through product replacement and customer coaching

Service Desk Manager

Flextronics - Solution Station by Dell - Saginaw, TX - August 2008 to June 2009

Managed a team of 5 Sales and Technical Associates

• Maintained daily store operations and associate goals

• Handled all customer issues with products and services

EDUCATION

Bachelor of Applied Arts and Sciences

University of North Texas - Denton, TX

2012 to 2015

Radio and Television Broadcasting

Tarrant County College - Hurst, TX

2009 to 2012

SKILLS

Technical Writing, Visual Design, Sales, Marketing

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