Curriculum vitae

S.VENKATA NARESH

# *-**/*/*, ******* Colony Road No.6,

Chanda Nagar, Lingampally, Hyderabad-89

acca8p@r.postjobfree.com

Ph:- 900*******, 996-***-****,

Experience Summary

I am a Graduate with a Bachelor Degree in Computers,

presently working with Univercell Telecommunications as IT-Executive.

Having working knowledge with application,servers, clinets problem

salutation and follow-ups with vender and incident management.

Dynamic, willing and self-motivated with 4+ years of progressive

experience and track record of success in good team working skills, strong

diagnostic problem solving skills, initiative, and computing proficiency.

By blending technical and interpersonal skills with a keen interest in

work, I'm looking to be on the path to a very fulfilling career.

Job Title History

Univercell Telecommunications IT-Executive

04.01.2012 to till date

Cognizant (Future Group Client) Customer Support Engineer - L2

19.07.2011 to 01.01.2012

Wipro InfoTech (FutureGroup Client) Desktop Engineer

08.02.2010 to 10.03.2011

CK ONE BPO Services Desktop Engineer

14.12.2008 to 28.01.2010

Engagement Overview

Univercell Telecommunications IT-Executive

04.01.2012 to till date

Job Responsibilities

Responsibilities:

> Creation and deletion of windows domain Accounts.

> Configuration of outlook express and Ms-Outlook for Clients.

> Providing support for User calls related to OS and Software

Applications

> Implementing the concept of Distributed File System to provide ease of

access for user files and folders

> Installation of Citrix & APX software

> Maintain the overall 200 Thin Clients in showrooms

> Manage and unmanaged switches troubleshooting

> Managing Users and Groups., Monitoring LAN Connectivity.

> Remote connectivity throught RDC,

> Thin client Trouble Shooting & Installation for our Showroom's.

> Maintain All States Our Corporate Office & Showroom's System Assert

list

> Providing support for User calls related to OS and Software

Applications

> Co-ordination with Vendors for Project Implementation and modifications

in different places

> Consolidate and resolved problems pertaining to Software and Hardware

related issues throughout the network with different Team and Vendors.

> Coordination with Project Manager and team lead problems

Engagement Overview

Cognizant (Future group client) Customer Support Engineer

- L2 19.07.2011 to 01.01.2012

Job Responsibilities

Responsibilities:

> Configuring, Installation and troubleshooting of REM [Retail

Entertainment Management] Application Server & Clients

> Manage all the team members

> Discuss the engineers day by day process.

> Check the calls in the engineer webportal, whether the call is

closed or not.

> Check the calls, either it has been closed before the 4 hrs as per

SLA. Otherwise we will intimate to Next level.

> Giving the mail conversation to local IT engineers and to Head

Office.

> Trained all the new engineers in the site and also montoring them

in resolving critical issues.

> Configuration of outlook express and Ms-Outlook for Clients.

> Providing support for User calls related to OS and Software

Applications

> Implementing the concept of Distributed File System to provide ease

of access for user files and folders

> Responsible for Capacity Management, Issues escalation and

Preparation of IT Documentations

> Installation, Configuring & Maintenance of SEP Server & Clients.

> Manage and unmanaged switches troubleshooting

> Configuring, Installation and troubleshooting of SAP Client

> Managing Users and Groups., Monitoring LAN Connectivity.

> Remote connectivity throught VNC 4.0 & RDC,

> Incident base calls taking and resolving with fix the problems.

> Incident management and follow-ups with the team.

> Symantec control with cooperation of the team.

> Managing and training to Team members in different issues.

> Mails follow ups and replaying for issue by mails and phone.

> Installing, Configuring and Troubleshooting of Operating Systems

like Windows 2000/2003 ser/Prof, XP.

Engagement Overview

Wipro InfoTech (Future group client) Desktop Support

engineer 08.02.2010 to 10.03.2011

Job Responsibilities

Responsibilities:

> Configuring, Installation and troubleshooting of REM [Retail

Entertainment Management] Application Server & Clients

> Responsible for Capacity Management, Issues escalation and

Preparation of IT Documentations.

> Involved in configuring Network printers, and administrating the

print jobs on Print Server.

> Installation of all applications depends upon user's requirement.

Providing end-user support over phone.

> Management of Symantec Server.

> Updating Daily Symantec Virus Data Files on all Pc's in the

Network. Generating and submitting the reports.

> Configuration of outlook express and Ms-Outlook for Clients.

> Providing support for User calls related to OS and Software

Applications

> Implementing the concept of Distributed File System to provide ease

of access for user files and folders

> Installation, Configuring & Maintenance of Symantec antivirus

Server & Clients.

> Switches and router managing and troubleshooting.

> Manage and unmanaged switches troubleshooting

> Configuring, Installation and troubleshooting of SAP Client

> Managing Users and Groups.

> Incident base calls taking and resolving with fix the problems.

> Symantec control with cooperation of the team.

Engagement Overview

CKONE BPO Services Desktop Engineer

14 12.2008 to 28.01.2010

Job Responsibilities

> Installing Windows 2000, 2003 family products.

> Installing various software's on desktops as per the requirements.

> Installing, Configuring and Troubleshooting of Operating Systems

like Windows XP, 2003

> Installation and Upgrading of Operating System and application

Software.

> Troubleshooting network problems

> Managing virus problems.

> Complete Hardware and software installation and troubleshooting to

PC.

> Server Client networking.

> Remote Operating system.

> Configuring Servers like DNS, DHCP, and ADS

> Configuring and Maintaining RAID levels like RAID 0, RAID 1, RAID5

> Managing Users and Groups.

> Monitoring LAN Connectivity

> Using System Policy and Group Policy

Training in WIPRO

> Linux basic training.

> Soft skills with communication training.

> Customer relationship and incrassation with end user training and

wariness.

> Educational and IT related update every month's trainings.

Education

> B.Sc (Electronics) - Andhra University, AP.

Technical Education

> Microsoft Certified System Administrator (MCSA) [MCP

ID-5772617]

> Cisco Certified Network Associate (CCNA) [ID. CSCO

11598890]

> Redhat Linux Certification in Zoom Technologies

Technical Skills

Hardware Servers, Desktops, Laptops, Printers and Scanner.

Systems Windows Server 2000/2003, Windows 2K / XP

Protocols TCP/IP, SMTP, POP3, HTTP, FTP

Services ADS, DNS, DHCP,

Software Exchange Server 2003, Symantec End Point

Personal Information

Name : S.Venkata Naresh

Father Name : S.Sanjeeva Rao

Date of Birth : 16th March 1985

Gender : Male

Mother Tongue : Telugu

Marital Status : Married

Languages known : English, Hindi, Telugu

S.Venkata Naresh.

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