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Customer Service Supervisor

Location:
United States
Posted:
January 23, 2014

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Resume:

Joseph F. Madeja

**** ******* ******

Philadelphia, PA 19149

acca1k@r.postjobfree.com 610-***-****

OBJECTIVE

To be an essential part of a restaurant team contributing my leadership, communication skills and

outgoing personality to provide an excellent customer service.

EMPLOYMENT

CHOP Restaurant and Bar April 2013 to July 2013

Dining Server

• Assist guests on order selection by utilizing knowledge of the food menu, wine, and liquor menu

• Response promptly to guests inquiries regarding meal preparation, additional orders and

complaints

• Coordinate with kitchen staff to ensure timely and accurate order preparation

• Collect payments and balance transactions with receipt

Darden Restaurants Inc. July 2010 to present

Dining Server

• Assist guests on order selection by utilizing knowledge of the food menu, wine, and liquor menu

• Response promptly to guests inquiries regarding meal preparation, additional orders and

complaints

• Coordinate with kitchen staff to ensure timely and accurate order preparation

• Collect payments and balance transactions with receipt

• Assist colleagues during rush period to promote team work

• Train newly hire servers regarding menu items, policies and procedures

• Perform restocking, inventory maintenance and cleaning before, during and after shift

Strayer University April 2008 to February 2010

Student Support Coordinator

• Advice and assist graduate and undergraduate students on upcoming classes for each semester.

• Choose the proper sequence of classes required to complete their degree program.

• Counsel and advise individual students from service-learning courses for existing students

• Organize events for career fairs to market the universities name.

Towne Park Services June 2005 to January 2008

Overnight Supervisor

• Assist guests inquiries, requests and resolve issues in timely and efficient manner

• Perform daily auditing for all shifts

• Monitor and maintain all parking equipment

• Perform valet parking attendant duties as needed

• Train newly hire parking attendant

EDUCATION

Joseph F. Madeja

3050 Disston Street

Philadelphia, PA 19149

acca1k@r.postjobfree.com 610-***-****

Bachelors of Arts Degree in American Studies/ Communications

Graduation: May 2003 PENNSYLVANIA STATE UNIVERSITY



Contact this candidate