BOLIN LAI

347-***-**** • acc9qw@r.postjobfree.com

**-** ******** ****. ***. Kew Gardens, NY 11415

Permanent Work Authorization. No Visa Sponsorship Required.

PROFESSIONAL SUMMARY

A Tech with A+, Network+ and printer certifications. Many years Printers and IT technical support

background. Strong customer service experience. I have ability to work well both independently and in

team environment. I speak English and Chinese.

Key Skills:

• Capability to handle network and wireless devices (switch, router, AP and VoIP…)

• Strong troubleshooting with peripheral equipments and PCs

• Advanced proficiency in Microsoft OS (DOS, Windows 7,8, XP, Vista, and 2000s Servers)

• Competent in break/fix various printer including Laser, Inkjet, Thermal, Dot-matrix, Hammer

• Developed understanding of Auto Identification system (barcode and RFID) equipments

EXPERIENCE

Technician / Sales Person June 2009 – Present

INKCITY, Flushing, NY, USA

Printing consumables Retail

• Provide technical support for customers’ various printers and PCs

• Take care of customers’ printer consumable

• Deploy and troubleshoot office cable/wireless network and devices

• Maintain office networks’ operating system, security, hardware and software

System Engineer June 2008 – October 2008

PRINTRONIX PRINTER, LTD., Shenzhen, CHINA

Branch of Printronix printers (hummer, thermal and laser) manufactory

• Gave demonstration and training to Printronix agents and customers

• Analyzed printer system and language for project solutions

• Troubleshoot printer issues

• Transformed data between database to barcode

Technical Support Engineer April 2004 – June 2008

BEIJIN SYNTEL TECHNOLOGY, LTD., Guangzhou, CHINA

Distributer of Printronix Printers

• Installed, maintained and repaired printers and barcode scanners

• Analyzed and processed devices connecting with clients’ system

• Field tested and deployed wireless(indoor and outdoor) network devices

• Programmed barcode printer language (ZGL and PGL)

EDUCATION

Major in Electronic and Machine Engineering 1993

Graduated from Guangzhou Radio Broadcasting and Television University, Guangzhou, China

CompTIA A+ Network+ Certified Training 2011

Per Scholas Institute for Technology, Bronx, USA

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