LANETTA WALKER

Phone: 404-***-****

Email: acc8fq@r.postjobfree.com

OBJECTIVE:

To secure a position as a customer service professional in which my extensive experience,

communication, and problem solving skills are valued and rewarded.

SKILLS:

Team player, Effective communicator, Creative thinker, Win, win disposition and problem solver. I as a

gifted Customer Service Representative with huge experience in performing office support duties which

involve providing information to the public, receiving payments, addressing customer complaints,

preparing and maintaining records within the Finance Department, and performing other duties, as

required.

SUMMARTY OF QUALIFICATIONS:

• More than ten years experience.

• Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and

grammatical usage.

• Sound knowledge of basic arithmetic; techniques and methods of using standard word processing,

spreadsheets, database and other office software and equipment.

• Immense ability to type accurately at a rate of 40 w.p.m.; use 10-key calculator by touch; interact

tactfully and effectively with members of the public, co-workers and customers.

• Proven ability to receive cash and make change; balance cash and receipts and maintain accurate

financial records and documentation.

• Ability to understand and carry out written and oral instructions; perform detailed clerical work

and maintain attention to detail despite frequent interruptions.

• Capabilities of multi-tasking

• Immense ability to establish and maintain effective working relationships with those contacted in

the course of the work day

SOFTWARE PROGRAMS:

• MS Office, Word, Excel, Access, PowerPoint, and Internet Explorer

Dates Employed: Job Title: Company:

02/2003-11/2013 Office Manager The Home Detailer

• Managed the daily operation of a twenty employee construction company.

• Responsible for negotiating, completing and submission off all contracts.

• Accounts payable and receivables and composed bid letters to generate new business.

• Prepared month end financial reports, and resolve discrepancies.

• Upkeep of personnel records and verified employment.

• Maintained confidential employee records, and greet public, in person and over the telephone.

Dates Employed: Job Title: Company:

01/1998-12/2002 Customer Service Supervisor MetroOne

• Provided supervision of a staff of thirty representatives for a telecommunication company.

• Managed the needs/requirements of high revenue commercial accounts. Follow-up with

customer complaints procedures.

• Responsible for the recruitment and training of customer service representatives.

• Responsible for answering queries, problem solving and providing detailed information on new

products.

• Assisted in the development of new policies and procedures.

• Interviewed and trained new employees.

EDUCATION:

Clark Atlanta University: 1996-1998

REFERENCES:

1997 - Present

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