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Manager Customer Service

Location:
South St. Paul, MN
Posted:
March 20, 2014

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Resume:

Pernell Barker

***** ********* ******

New Caney, Texas 77357

Home Phone 713-***-****

Email: acc8eu@r.postjobfree.com

Professional Experiences

Wal-Mart Logistics / Warehouse Distribution DC7010 New Caney Texas

New Caney, Texas

Wal-Mart is the #1 retailer in the world and is highly successful because

of the strength of its logistics network. DC7010 does over 1.2 billion in

sales and provides dry and perishable groceries to over 100 Wal-Mart

Supercenters and Neighborhood Markets in the Houston area. DC7010 was the

first building of its kind in the Wal-Mart network, utilizing automated

storage and retrieval machinery.

Jan 2005 - Present

Maintenance Area Manager

As a Maintenance Area Manager, my responsibilities are to work with the

Maintenance Operations Manager and the other facility managers to maintain

operations, the preventative maintenance program, spare part usages,

oversee associate development, and schedule building and equipment repairs.

I also a worked closely with outside vendors and monitored Wal-mart

compliance programs such as LOTO and Storm Water Prevention.

Swisslog Warehouse Distribution System

Houston, Texas

Swisslog is a worldwide material handling logistic company, specializing in

the complete warehouse and manufacturing solutions. Providing equipment

such as Stacker cranes, Conveyors, Automated Guided Vehicles, and Robotic

sorting machines.

Oct 2002 - Jan 2005

Senior Customer Support Engineering Technician for Wal-Mart Projects

Manager of Modernizations and Retrofits

Swisslog was building automated warehouse systems for Wal-Mart; I worked on

a team coordinating all customer support technical activities for startup,

preventative maintenance, spare parts and trouble calls of these projects.

We monitored system performance and help develop the skills sets of both

Swisslog's technicians and Wal-Mart's maintenance personnel. Our team

worked closely with their maintenance team to develop standard preventative

maintenance, operating procedures and enhancements to optimize the system's

performance. As manager of modernization and retrofits, I was responsible

for overseeing system upgrades for all client installations. These duties

include but not limited too, following up on potential sale leads,

assisting in upgrade design, teaching maintenance training, overseeing

retrofit installations and troubleshooting difficult technical problems.

Swisslog Logistic System

Newport News, Virginia

July 1997 - Oct 2002

Manager of Engineering Technicians (in Customer Service)

Responsible for overseeing and coordinating all technical activities that

pertained to installations, startups, preventative maintenance and trouble

calls for Engineering Technician Department. Supervised the ongoing

performance and development of personnel with in the Swisslog North America

Technical Support group, which includes 72 technicians nation wide. Managed

the administrative responsibilities of the department including employee

performance reviews, wage reviews, cost programs, and operating budget. I

also work closely with Sales, Engineering, and Project Management

departments to develop site schedules, sale proposals, and solutions to

technical problems as they arise. As an excellent technical troubleshooter,

I was often called to handle the most difficult problems. Other duties

included finding innovative ways to train our client's management,

maintenance and operator personnel; performing maintenance audit

inspections on previously sold equipment, modifying PLC programs, and train

in-house electrical and mechanical personnel.

Cannon Virginia

Newport News, Virginia

Canon is a manufacturing facility that produces laser beam printers, office

copying machines and toner cartridges for laser beams printers.

December 1991- July 1997

Preventive Maintenance Group Leader

Responsible for over seeing maintenance operations for second shift, also

repairing, maintaining and installing mechanical, electrical and pneumatic

components on automated production machines and equipment following

schematics and specifications. Equipment such as: automatic guided

vehicles, robotic assembly machines, plastic mold injections machines,

robotic palletizes and inspection machines. Responsible for making

machinery adjustments, alignments, program modifications and evaluating the

performance & reliability of machinery and components.

Gwaltney of Smithfield

Portsmouth, Virginia

Gwaltney is a high volume meat manufacturing facility specializing in

frankfurters, and luncheon meats. The largest frank producing plant under

one roof in the world.

April 1990 - December 1991

Plant Maintenance Department Leader.

Performed electronic and mechanical troubleshooting services related to

high volume manufacturing facility. Responsible for maintaining high-speed

luncheon meat slicers, vacuum packing machines, meat grinders, frank and

luncheon meat manufactures, luncheon meat cookers and chillers. Hydraulic

lifts, vacuum pumps, metal detector and fork trucks and pallet jacks.

Responsible for performing weekly preventive maintenance checks and the

rebuilding of specific component on the equipment. Worked with electronic

devices such as: programmable logic controllers, variable frequency AC

drives, chart records, photo and proximity sensors, i.e. IBM PC/XT/AT and

compatibles.

Munck Automation Technology

Hampton, Virginia

Munck was a material handling Automation Company specializing in the

manufacturing of automatic storage retrieval systems, automatic guided

vehicles an automated conveyor systems.

July 1985 - July 1989

Senior Engineering Technician

Performed electronic technician service related to the turn key

manufacturing and installation of automatic storage/retrieval systems and

automatic guided vehicles systems which included PLC program development,

initial setup of system electronics an mechanical hardware, conducted shop

tests, supervised electrical and mechanical installation on site, conducted

on site test of hydraulic and pneumatic machine and controls, conducted

customer electrical and mechanical training, performed customer service

calls. Worked with electronic equipment such as: Programmable logic

controllers, variable frequency AC drives, DC servo drives, Photo and

proximity sensors, IBM PC/XT/AT and compatibles, and communications modems.

August 1984 - June 1985

Intech Systems

Hampton, Virginia

Intech was a material handling company building complete warehouse systems

including the building.

Field Installation Technician -

Responsible for properly installing warehouse automation equipment.

Performed test, installation and startup of warehouse equipment, also setup

and test of hydraulic and pneumatic machines. These systems were composed

of computer controls, data communication, electrical controls, and

electromechanical units. Other duties performed were computer system

debugging and programming automatic guided vehicles.

Education & Training

November 1983 - August 1984

Electronic Computer Programming Technology Institute (ECPI)

Hampton, Virginia

Degree: Computer Technology

Allen Bradley PLC-2, King of Prussia, PA - August 1984

Allen Bradley PLC-5, Newport News, VA - June 1988

Omron 200H, Richmond, VA - June 1992

Omron Caps Software Training, Newport News, VA - June 1993

Allen Bradley SLC-500 Maintenance, Newport News, VA - June 1996

Dale Carnegie Leadership for Managers, Newport New, VA - Feb 1999

Siemens S7 Programming 1, Dallas, TX - Feb 2004

PC Knowledge & Applications

Windows Microsoft Word Microsoft Excel

PLC Programming Light Duty Mechanic Situational Leader

Auto CAD Technical Personnel Trainer Microsoft Project

Microsoft PowerPoint

References Available upon Request



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