Catherine Scoville

**** *** ** **

Columbia Heights, MN 55421

612-***-****

acc8at@r.postjobfree.com

Objective

I am an experienced and licensed Skilled Nursing Home Administrator in the states of Minnesota and New Mexico. Due to family needs, I moved back to Minnesota from New Mexico in November 2013. I have a proven track record in reducing conflict and establishing cooperation interdepartmentally, while working in a coordinated and interrelated way within the normal structure of the organization to increase quality and reduce costs. I have a passion to serve the elderly.

Key Achievements

Good Samaritan Lutheran Evangelical Society

• Established falls prevention program that reduced facility falls by 12.5% in 4 months

• Transitioned ownership of a facility from Good Samaritan to the Callaway, NE

community

• Established Restorative Program

Professional Experience

Videll Health Care (02/14-current) Licensed Nursing Home Administrator

• Lead an 87 bed skilled facility

• Lead a team of 10 managers with a span of control of 125 employees

• Manage facility risk

Good Samaritan Lutheran Evangelical Society (08/12-01/14) Licensed Nursing Home

Administrator

• Lead an 86 bed skilled facility with 12 assisted living units and 12 senior living

apartments

• Lead a team of 10 managers with a span of control of 125 employees

• Develop and manage budget

• Partner with Aegis Therapies to increase therapy minutes

• Expert in Medicare and Medicaid regulation

• Provide guidance with various reimbursement sources and regulation

• Manage facility risk

•

• Ameriprise Financial (02/96-12/11) Service Consultant/Project Manager

•

• Key Achievements

•

• Project leader in New Business call center operations

• Increased call answer percentage to meet 80/20 goal

• $18,000 cost savings in overtime by cross training with other departments

• Achieved 100% same day processing for Insurance and Annuity New Business

• Implemented Point of Sale agreement with targeted advisors, wholesalers and Regional

Case Managers

• Process mapping and streamline of 200 processes for New Business operations

• 2008 Innovation projects experienced a cost savings of $305,000

• 2004 American Express Chairman Award winner for work on Six Sigma Business

Transformation project, which achieved 30% cycle time reduction and a $208,000 cost

savings. This project redesigned the communication process for delivery requirements

necessary to place insurance policies, which was a large contributor to the reduction in

cycle time.

• 1998 American Express Service Ethics Award winner.

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• Professional Experience

• Established in new business operations analysis, documentation, development, and

implementation of quality control and process improvements.

• Manage change, risk and deliverables with interdependent cross functional processes

• Business operations reporting

• Root cause analysis and benchmarking

• Lead, maintain, administer and manage all risk audits

• Monthly reporting and system auditing for quality assurance.

• Lead operations process and service improvement initiatives.

• Serve as a liaison and knowledge resource between field force, Insurance Operations

team and throughout Service Delivery.

• Create and document process procedures.

• Process mapping

• System testing.

• Collection and analysis of data for project execution.

• Project management experience in reducing production time, experiencing cost savings,

and in driving company success.

• Influential and instrumental in the communication of process improvements to upper

management and associates.

• Partner and facilitate innovation initiatives by working closely with Team Leaders and

subject matter experts, which consist of training, coaching and mentoring.

• Analyze customer responses to surveys.

• Lead weekly one on one meeting with System Analysts and Administrative Assistant.

Education and Certifications

University of Minnesota, Crookston and University of South Dakota, Vermillion (9/2011 –

12/2012) Studies of Gerontology

Saint Leo University, Saint Leo, FL (4/2001 – 6/2007) Bachelor of Arts in Business

Administration, Health Care Management Specialization. GPA: 3.1.

• Minnesota Licensed Nursing Home Administrator, License #4168

• New Mexico license #2158

• Certified Home Health Administrator, July 2009

• Mini Masters of Project Management certification from the University of St. Thomas,

August 2008.

• Kaizen certified (Comparable to Six Sigma Green Belt).

• Life and Office Management courses I, II, III, IV, and the Accredited Customer Service

designation.

• Proficient in all Microsoft Office Suite programs, including MS Excel and Access.

• Competent in Provision mapping software.

Contact this candidate