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Customer Service System

Location:
Northville, MI
Posted:
March 20, 2014

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Resume:

Kristal Ivanic

***** ****** ** ********** *****, MI 48336

810-***-****

acc8ad@r.postjobfree.com

Skills Summary

Materials Management Computer Savvy Purchasing

Production Control Customer Service Cost Reduction/Sales

Written Correspondence Scheduling Forecast

General Office Skills Inventory Control Bill Of Materials

Quality Control

Professional Experience

CUSTOMER SERVICE

o Fluent in EDI, relating to customer releases

o Prepare all shipping documents

o Ford DDL- update system, helping to increase our Ford rating on a

month to month basis.

o Chrysler SMART system

o In charge of all Customer Purchase Orders in the system, updating

system with current part numbers, engineering levels, insureing the

releases are flowing into system properly.

Material Control

o PREPARE ALL SUPPLIERS WITH UP TO DATE RELEASES; BY IMPORTING PRODUCTION

SCHEDULE INTO EXCEL FORMATTED RELEASES.

o Follow up daily with all suppliers on status of parts and delivery

o Input approved purchase orders into SAP system.

o Cycle count daily a specific amount of parts to insure accurate

inventory

o Communicate with buyer on daily basis of any and all outgoing new

orders for current and new suppliers

o Weekly updates from suppliers on cums to insure accuracy on both ends

o Maintain warehouse inventory sheets

MATERIAL ANALYST

o RESPONSIBLE TO FULLY MANAGE ASSIGNED PARTS AND THEIR RESPECTIVE

SUPPLIERS, INCLUDING ALL PROBLEM SOLVING:

o Develop suppliers in regard to improving their delivery performance

o Coordinate engineering changes and build schedules with suppliers and

production such that customer expectations are met while minimizing

obsolescence.

o IWC 2nd in command-back up for Program Manager/Quality Engineer

o Analyze MRP and RPS weekly to produce supplier releases for recurring

production material

o Communicate directly with customer on all delivery and engineering

change issues

o Expediting of production material from suppliers as needed

o Schedule all regarding production lines

o Set up all BOM's and Product structures, in Trans 4 M system

o Insure that all inventories in system are correct by conducting cycle

counts and performing authorized adjustments in system

o Knowledge of GM Supply Power, answering PRR's and responding with

PPSR's and Drill Deep and Wide

o Updating Ford DDL system and Chrysler SMART system

materials supervisor

o JOB DUTIES INCLUDE FIXING BOM'S, ROUTERS AND PRODUCT STRUCTURES IN QAD

SYSTEM.

o Initiate root cause analysis for problem areas with cycle counts.

o Ordering and scheduling low volume production parts, which includes

some government jobs that require certain guidelines, certifications

and inspections.

o Shipping and receiving of material.

o Obtaining new quotes on material from other suppliers

o Implemented Kanban system to help control inventory at the main plant.

Organized warehouse into a supermarket to help support Kanban system.

INVENTORY ANALYST

o Job duties include controlling raw and finish material inventory levels

o Maintaining inventory accurate in QAD system

o Responsible for identifying problems that caused a 320K dollar

inventory loss.

o Restructuring F.I.F.O system and cycle count methods.

o Implementing inventory document control

o Assisted in implementing MRP system

o Responsible for all purchase orders and receipts of all incoming raw

material and tooling

o Knowledge of Chrysler SMART and FORD DDL system

o Other responsibilities include documenting all delivery and supplier

performance ratings

o Responsible for updating all TS 16949 documents pertaining to the

materials group

o Assisted with SOX

o Shift supervisor on weekends

MATERIAL LIAISON

o Production control responsibilities include the scheduling of machine

time, die setting and assembly assignments to meet customer EDI and

manual releases in the AS400 system. Responsible for releases that

come across via the internet. Maintaing delivery rating at 99.7.

Managed all expediting, outsourcing and purchasing of material and

components. Responsible for sales forecast and the implementing of a

new MRP system.

o Inventory Control responsibilities include conducting a physical

inventory every month, preparing and controlling all inventory

activities. Responsible for keeping our inventory at 25 turns.

Implemented a new scan inventory instead of a tag inventory.

Responsible for computing all inventory activity in the AS400 system.

o Customer service responsibilities include calling all customers with

any potential problems or concerns with short shipping, taking care of

any urgent customer problems or concerns that they may have. Updating

all requirement masters, checking and adjusting the M.A.P.I.C.S system

for errors in customer releases. Maintaining Chrysler SMART system for

any errors and on time delivery performance. Retrieving releases and

sending ASN"s on the Schneider Logistics system, entering new customers

and destination files in the AS400. Maintaining communication with our

customers

Employment History

ERNEST INDUSTRIES - WESTLAND MI

Customer Service/Production Control -July- 2011- Present

LENAWEE STAMPING -TECUMSEH, MI

Customer Service/Production Control - Aug 2009-July- 2011

EDAG-AUBURN HILLS MI

Material Control-(Contract) Jan 2009- May-2009

MAGNA - HOWELL, MI

Material Analyst - April 2007-Nov 2008

METALDYNE- FARMINGTON HILLS, MI/ HAMBURG, MI

Material Supervisor - April 2004-April 2007

CARLISLE ENGINEERED PRODUCTS - LAPEER, MI

Material Liaison-Oct 1994-April 2004

Education

BS in business -WAYNE STATE UNIVERSITY - DETROIT, MI

CERTIFICATES

APICS CPIM (currently working on )

Certificate in Inventory Control Management

Certificate in Managing Inventory and Cycle counts

COMPUTER SKILLS: Microsoft Office, AS400, QAD, Trans 4 M, SAP,

Fourth Shiftt



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