OBJECTIVE

Administrative Assistant focused on driving productivity by leveraging strong front

office management skills.

WORK EXPERIENCE

Customer Service Associate

April 2011 - July 2011

*-** *as Vegas, Nevada

Maintained up-to-date knowledge of store policies regarding payments, returns

and exchanges. Prevented store losses using awareness, attention to detail and

integrity.

Customer Service Representative

November 2009 - January 2010

Fry's Electronics San Jose, California

Retail

Excelled in exceeding daily credit card application goals. Achieved high sales

percentage with consultative, value-focused customer service approach.

Administrative Assistant

November 2008 - June 2009

Diversified Staffing Oakland, California

Legal Services

Designed electronic fie system and maintained electronic and paper files.

Dispersed incoming mail to correct recipients throughout the office.

Receptionist

February 2008 - October 2008

Ultimate Staffing San Francisco, California

Insurance

Managed the receptionist area, including greeting visitors and responding to

telephone and in-person request for information. Made copies, sent faxes and

handled all incoming and outgoing correspondence.

Receptionist

September 2007 - February 2008

Adecco Personnel Services San Francisco, California

Staffing/Employment Agencies

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

received and distributed faxes and mail in a timely manner.

Customer Service Representative

August 2004 - June 2006

Sears Automotive Hayward, California

Automotive Sales and Repair Services

Organized weekly sales reports for the sales department to track product

success. Earned "Top Seller" for two consecutive quarters in 2005. Prepared and

sold broad range of customized merchandise to individuals and commercial

accounts.

EDUCATION

High School or equivalent,

Castlemont High Oakland, California

CAREER HIGHLIGHTS

Increased office organization by developing more efficient filing system and

customer database protocols. Received a merit raise for strong attention to

detail, exemplary customer service and a team-player attitude.

REFERENCES

Anita Wadsworth

510-***-****

Personal

Helen Lawson

510-***-****

Personal

Dr. Hai Van Nguyen

510-***-****

Professional

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