Matt Armstrong

CE Professional with sales and product management experience at Currently seeking new opportunities

acc851@r.postjobfree.com

Summary

Technical Product Specialist with 18 years in technical and customer support roles. Effectively identifies

problems using advanced troubleshooting skills. Adept at resolving complex issues. Critical thinker who

addresses customer support issues quickly and who consistently exceeds performance standards.

Experience

CE Professional with sales and product management experience at Currently seeking new

opportunities

February 2014 - Present (2 months)

Product Manager at Kevro International

June 2003 - February 2014 (10 years 9 months)

Technical Product Specialist

Provided technical support to customers throughout North America for all Kevro brands

Product and beta testing for new product introductions providing technical feedback to manufacturing

specifically in the conversion and adaptation of all product lines for distribution in North America

Create technical support and service manuals for service support centers across North America

Create training programs and documentation to support all sales and service channels

Purchasing and management of parts inventory through tracking, sales analysis and forecasting

Manage the day to day relationships with all suppliers of Kevro brands

Provide technical service and repairs for Kevro brands down to a component level

Organized and managed all aspects of trade shows and regional sales events including CES and CEDIA

Design and build system demonstrations and retail marketing showcases

Resolved customer complaints and concerns with strong verbal and negotiation skills

Built and maintained successful relationships with service providers, dealers and consumers

Provided through support and problem resolutions for customers

Displayed courtesy and strong interpersonal skills with all customer interactions

9 recommendations available upon request

Ontario Sales Representative at Precor Electronics

May 2001 - May 2003 (2 years 1 month)

Skills & Expertise

Product Management

Consumer Electronics

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Home Automation

Product Marketing

Lighting Control

Wireless

Sales Operations

Product Development

Retail

Forecasting

AV

Home Theater

B2B

Electronics

Competitive Analysis

Sales Management

Digital Signage

Product Launch

Sales

New Business Development

Sound

Professional Audio

Trade Shows

Product Planning

Education

Sir Sandford Fleming

Associate's Degree, Cartograhic Technologist, 1989 - 1992

Interests

www.chasingangus.com

Currently performing across the GTA

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Matt Armstrong

CE Professional with sales and product management experience at Currently seeking new opportunities

acc851@r.postjobfree.com

9 people have recommended Matt

"Very few companies can boast about an individual whose integrity, character and personality drive business.

Matt Armstrong is one of those individuals you want to build a business around. He is a very knowledgeable

and technically sound consumer electronics professional. He is a hands on product manager with a strong

mechanical aptitude. He has great communicational skills and is capable of explaining very difficult technical

information in a way everyone understands. Matt works very well in a team environment and shows initiative

with great resolve. He is a joy to work with and brings a spirited attitude into the work environment."

Jeff Myatt, Product Management Consultant, Myatt Enterprises Inc. (M.e., Inc), was a consultant or

contractor to Matt at Kevro International

"Matt has always given me a great service and and solved my problems promply. Classy guy, great do deal

with. Highly recommended."

Gerry Poulin, was Matt's client

"Matt is one the best guys I've worked with in this industry. Attention to detail, striving to get it right, and a

total pleasure to work with. Definitely someone I would recommend every time."

Steven Lester, Owner, Steven Lester Co., was with another company when working with Matt at Kevro

International

"Matt is a delight to work with! He is knowledgeable, efficient and always quick to respond to my questions

and issues."

Cara Miller, Office Manager, Performance-Plus Mktg, was with another company when working with

Matt at Kevro International

"Matt is the guy you want on the other end of the line when you need something done NOW. you don't have

to micromanage him, he takes care of details, and understands the big picture. Highly reliable partner!"

andy zimmerman, pres, saturday audio exchange, was with another company when working with Matt at

Kevro International

"I have worked with Matt for a number of years now, and he has always been exceptional in his responses to

my requests. He has a very positive attitude and get things done for all parties involved. He is a great asset to

Kevro and Monitor Audio."

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Craig Otter, President, The Performance Group, Inc., was with another company when working with

Matt at Kevro International

"Matt took on a very difficult job and made sense out of it in no time. Hard working. Self-motivated"

Jim Spainhour, product development, peachtree audio, worked directly with Matt at Kevro International

"To whom it may concern, Matt Armstrong is a most knowledgeable and efficient product manager. He is a

valuable resource for customer service, past products and general problem solving. He has an engaging

personality, and is fun to work with."

Alan Hook, Director of Sales West, Kevro International, worked directly with Matt at Kevro International

"We have worked with Matt over the course of nearly a decade. We greatly appreciate his expertise, customer

service, product insight and technical support. We know he has strongly impacted the success of Kevro's

brands in our market are. We not only recommend him, we warmly thank him for his years of service!"

Omega Sales Inc., Partner & Co-Founder, Omega Sales Inc., was with another company when working

with Matt at Kevro International

Contact Matt on LinkedIn

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Contact this candidate