Antonio GARZA

**** ****** ****

Houston, Texas **075

832-***-****

objective

To acquire a position that will utilize my skills

for the benefit of the company.

Experience

*/** – Current Quantum Solutions

Houston, TX

Technician

Generate client reports.

Report to the developer any bugs and

problems users are experiencing.

Make recommendations on how to increase

service quality for our clients to the

developer.

BETA test new versions of the application.

Check aLogcat logs for basic fixes that can be

recommended to clients.

Acquire new business clients and provide

support for them.

Monitor company chat room for any issues or

questions regarding application.

Distribute trial version of the

application to users who are unsure as to

what application will meet their needs.

Provide technical support for all clients,

address all concerns, and recommend

solutions.

2/12 – 7/12 Manpower Staffing (Hewlett

Packard) Houston, TX

Lead Mechanical Technician / Server Technician

Inspect industrial server cabs and check for

bad welds or poor quality of construction

Build server cabs according to engineering

specifications.

Use custom HP software scanner to verify

that all parts and cables are accounted.

Connect cable server cabinets according to

engineering specifications

Inspect equipment for any flaws, mistakes and

ensure product matches up to specifications.

Pack and deliver server cabinet to the

shipping department.

10/07 – 5/08 Best Buy Geek Squad

Pasadena, TX

Counter Intelligence Agent

Inspect inventory daily.

Process all incoming items from service

center.

Answer service calls regarding

equipment status, provide basic technical

support, and schedule in home Geek Squad

appointments.

Process purchased laptops / desktops,

create recovery discs, install Anti Virus / Anti

Spyware software, perform over 133 Agent

tweaks to operating system, and run windows

updates.

Test all internal components of the

computer such as: stress testing hard drive,

memory testing, and run general motherboard

software.

Install software or hardware per

customer orders.

Provide training for new hires.

General Customer Service – store wide.

Skills

PC Hardware Proficiency

(Ram, Motherboards, Processors, Hard drives, CD Drives, Power

Supplies, Video cards (AGP as well as PCIE), Ethernet Cards (regular

internal as well as WiFi G or N), Verizon & Sprint Air cards and its

accompanying software, Printers (wired and wireless) and its software.

PC Software Proficiency

2

Microsoft Office, Anti Virus Software, Security Geek Squad MRI

(Proprietary Diagnostic), Geek Squad Customizer (Proprietary

Optimization).

Multitasking

Ten Key touch

Customer Relations

Fluent in Spanish

Education

9/97 – 05/01 Houston Community College (East Side Campus)

Major: Computer Science with P.C. Support

9/93 – 06/97 Charles H. Milby High School

Graduate in General Studies Magnet Advanced Diploma

3

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