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Customer Service Years Experience

Location:
Lemon Grove, CA
Salary:
flexible
Posted:
March 19, 2014

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Resume:

ANNA MARIE CASTRO

**** ***** ******, ***** *****, CA 91945

619-***-****

acc7r2@r.postjobfree.com

Summary of Qualifications

Developing a positive work ethic for jobs put in front of me. Leadership positions held have helped me develop a

positive outlook, the ability to lead, train and work with individuals in small or large groups.

Work Experience

Lemon Grove School District/Golden Avenue Elementary Lemon Grove, CA

PARENT VOLUNTEER COORDINATOR 4/05 - 6/08

• Over 3 years experience Organizing/Coordinate community events, Bookfairs

• Degree of independent judgment, Strong communication skills, Attention to details, Deal with confidential

material and Flexibility a must.

• Excellent Computer skills, (Microsoft Word, Excel, Power Point, Outlook Express)

• Supervise, Recruit, Train volunteers on a daily basis, calculate and exceed volunteer hours, yearly

• Knowledge of modern office methods, Procedures and equipment (Printer, Copy Machines, Faxes, Laminator,

Phones), Filing, Record keeping, Distribute Mail, Basic clerical skills

• Create “Tiger Tales” weekly newsletter, Flyers and Certificates

Party Parade/CLOSED San Diego, CA

PARTY CONSULTANT 10/91 - 6/92

• Customer service, Strong Communication skills, Detailed oriented

• Cashier, Ordering and selecting new merchandise to sell, Responsible for Opening, Closing store

• Creating Store and Window Displays

• Check-in, Stock and Price Merchandise, Special Order Merchandise for customers

Sparkletts Water/CLOSED LOCATION San Diego, CA

CUSTOMER SERVICE REP. 10/89 - 03/91

• Sales Ability, Strong Communication skills

• Billing Inquiries

• Detailed Daily Reports

• Route Service Orders, Organizational skills

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ANNA MARIE CASTRO

3039 Olive Street, Lemon Grove, CA 91945

619-***-****

acc7r2@r.postjobfree.com

• Resolve Customer Complaints

• Knowledge of Alpha Mate Pager/Voice Mail System, Calculator; Xerox Machine; Fax; Call Sequencer

Boy Scouts of America Volunteer San Diego, CA

SCOUT LEADER/Non Profit Organization 09/98 to Present

• Order of the Arrow Lodge Activities Adviser- 2 years

• Boy Scout Troop #355 - Committee Member- 8 years

• Catholic Committee on Scouting - Committee Member/Old Town Hike Chair for over 9 years

Leadership Positions held in the Heartland District: (DISTRICT Roundtable Staff, Training Staff-7yrs; Activities Chairman-2yrs;

Asst. ScoutMaster-3yrs; Order of the Arrow Chapter Adviser-3yrs & Indian Affairs Adviser-3 yrs; Religious Emblem Counselor-6

yrs; San Diego Council Program Director & District Program Dir. for Cub Scout Day Camps for over 3 years)

Education

Associate of Arts Degree / Flight Attendant San Diego Mesa College / Graduated 1984

Skills

Co-ordinate, Develop and Supervise Events

Leadership/Organization/Detailed

Communication

Customer Service

Recruit/Train

Personal Profile

1982-1989 Work Experience working in RETAIL throughout San Diego, for the past few years I have been a care

giver with elderly family members on a daily basis. National leadership training in Boy Scouts has helped me

develop great communication skills, team work, planning, flexibility, and leadership skills and the confidence to deal

with difficult situations.

Page 2 of 2



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