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Manager Customer Service

Location:
Virginia, MN
Posted:
March 19, 2014

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Resume:

Lanis Ann Aynes, RPA

**** ****** ******

Mountain Iron, MN 55768

303-***-****

acc7ou@r.postjobfree.com

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PROFESSIONAL EXPERIENCE:

Arden Realty, Inc. /General Electric, Woodland Hills, California

Senior Property Manager - 11/06 to 07/12

Promoted to Senior Property Manager in November 2006. Portfolio consisted

of 8 Office Buildings totaling over 600,000 square feet. Responsible for

the management and ultimate disposition of four of these properties. In

2010-2011, I was responsible for management of over $2.5 MM in Capital

Improvements at a 232,000 square foot high rise building including exterior

enhancements such as a complete renovation of the common area courtyard,

exterior mullion restoration and new paint, complete restroom renovations,

new interior paint and carpet throughout, parking equipment enhancements

and upgrades, lighting retrofits, etc. All this was accomplished with an

82% occupancy rate.

Arden Realty, Inc., Woodland Hills, California

Property Manager - 07/98 to 10/06

Responsible for the management of a portfolio of Industrial and Office

properties consisting of 664,665 square feet located in the Woodland Hills

and Calabasas areas. Responsibilities included the following:

. The supervision and management of all building operations

including engineering, parking, security,

and all other contracted services

. The preparation of 13 Operating Budgets, Capital Expenditure

Budgets & Asset Plans

. Lease Administration & Financial Accounting including variance

reports, CAM reconciliations, accounts payables and other

required reporting

. Human Resource functions such as the preparation and delivery of

performance reviews to staff; documentation and management of

personnel records

. Management of Tenant Improvement construction and capital

improvements

. Tenant Relations and event planning

. Responsible for the maintenance of the Asbestos O&M Manual and

annual required tenant notifications

Cushman & Wakefield of California, Los Angeles, California

Property Manager - 09/97 to 07/98

Responsible for the management of a 21 story, 412,000 square foot high-rise

building in Downtown

Los Angeles. Responsibilities included the following:

. Supervised the performance of the administrative, engineering,

security and parking staff. Maintained personnel records and

prepared payroll for union and non-union employees. Responsible

for the operations and supervision of janitorial, security,

landscaping and all other contracted services.

. Lease administration including lease abstract preparation; move-

ins/move-outs; tenant improvements; space planning meetings with

tenants. Tenant relations; promotional event coordination,

building/property inspections.

. Assisted in budget preparation and administered expense

reconciliations and escalations; rent statements; collections

and financial accounting. Prepared various financial reports.

. Prepared Leasing proposals and Lease Agreement documents as well

as Lease Addendums and Amendments; interfaced with prospective

tenants and brokers.

. Responsible for implementing and enforcing all building policies

and procedures including fire life safety training and annual

fire drills.

Koll Management Services/CB Richard Ellis, Los Angeles, California

Property Manager 05/96 - 09/97

Managed a 23-property portfolio totaling approximately 400,000 square feet

consisting of office, retail and industrial properties.

Major responsibilities included the supervision of deferred maintenance and

liability reductions. Other duties included:

. Contract administration and supervision of all maintenance and

repairs including capital improvements and minor

Tenant improvement construction;

. Enforcement of all lease provisions including rent collection;

preparation and service of default notices and the retention of

legal representation; CPI rent increases; percentage rent

reports; CAM reconciliations; NNN expense bill backs and

escalations

. Financial accounting, such as the approval and processing of

accounts payables and receivables; monthly operating report

preparation; variance reports and annual budgets.

Coreland/Donner, Sherman Oaks, California

Assistant Property Manager 05/95 to 05/96

Assisted in the management of approximately 12 properties, consisting of

office, retail and industrial type properties. Responsibilities included

managing the day-to-day operations of these properties including:

. Supervision of on-site maintenance and security personnel;

responded to tenant service requests and coordinated repairs

with on site-staff and vendors; obtained bids for repairs and

prepared purchase orders;

. Administrative duties included the enforcement of all lease

provisions, including insurance requirement compliance; lease

analysis for determining tenant/landlord responsibilities; CPI

rent increases; CAM reconciliations and the composition of

tenant related correspondence and monthly reports.

Tishman West Companies/Insignia Commercial Group, Los Angeles, California

(10/91 to 03/95)

Office Manager (12/92 to 3/95)

Administrative Assistant (10/91 to 12/92)

Managed the corporate office. Responsible for regional office management

functions including:

. Supervision of the administrative support staff including

performance appraisals and workload distribution;

. Human Resources functions such as payroll administration,

maintenance of personnel records, company benefit interpretation

and enforcement of company policies and procedures;

. Vendor contract negotiation, planning and coordination of office

functions and special events, interface with clients, vendors

and building management. Responsible for tracking reporting

requirements with property managers;

. Accounting, including the approval and processing of invoices,

supply orders and petty cash maintenance

. Responsible for all day-to-day activities of the Senior Vice

President's office

Education/Accreditations:

( Pierce College- General education courses

( Santa Monica College - General education courses

( UCLA - Extension Program Business Administration

( BOMA -Real Property Administrator (RPA) designation obtained in

2003

( Served on the BOMA SFV Regional Committee (2006-2009)

( Completed many Real Estate related seminars and training on

topics such as Disaster Preparedness, Indoor Air Quality,

Leadership, Customer Service, Sexual Harassment, etc. Attended

the annual IREM Conventions and BOMA Real Estate Summits and

Forecast Meetings



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