Amy Gratton

* ***** *** ********

Toronto, Ontario, Canada

519-***-****

acc7n8@r.postjobfree.com

Education: University Of Guelph– Bachelor of Commerce Majoring in Hotel and

Food Administration – Graduating Spring 2014

• Professional Convention Management Association:

o 2011 – 2012: Treasurer

o 2012 – 2013: President

o 2013 – 2014: Vice President

Cardinal Newman Catholic High School, Toronto, Ontario

September 2006 - January 28, 2010

• Grade 12 Diploma

Work Experience:

May 2013 – Sept 2013 – Windermere House, Muskoka Lakes, Ontario, Canada

Director of off sight promotions

• Promoting fractional cottages at local farmers markets.

• Collaborating with Brock and Willa Wellness centre to raise

funds for the charity

Night Audit

• Performing night audit functions

• Ensuring that bills are recorded properly and balanced

• Filing all receipts under individual room files

• Handle any and all situations that arise as only staff member

working at the time. This includes maintenance, security, food

and beverage, housekeeping.

Front Desk Agent,

• Checking in and checking out hotel guests

• Ensuring guest bills are correct and paid

• Taking guest room and restaurant reservations

• Taking In Room Dining Orders

• Coordinating room deliveries

May 2012 – August 2012 – Fairmont St. Andrews Bay Resort, St. Andrews, Fife, Scotland

Intern Supervisor of Housekeeping

• Checking rooms to ensure standards are met

• Supervising a team of room attendants

• Reporting all maintenance deficiencies and following through

with room repairs

• Ensuring the housekeepers have the necessary equipment

and supplies

• Conducting turndown and if necessary cleaning rooms

May 2011 – August 2011 – Fairmont Banff Springs, Banff, Alberta

Student Work Experience Program

• Hostess, Table set up and Health and Safety representative

in the Bow Valley Grill,

• Function Help on the Gold Floor, Rundle Lounge as a porter,

Banquets and at the TELUS World Skins Game

• Tour guide at the Hotel

• Nominated Employee of the month for July 2011

February 2010 – August 2010 – Cora Breakfast and Lunch, Pickering, Ontario

Service Staff, Full time position

• Table Set up

• Hostess

• Cashier

• Bussing Tables

• Closing Duties

October 2007 – February 2010 – Scarboro Golf and Country Club, Toronto, Ontario

Banquet Staff

• Table set up for Banquets, Weddings and Club functions,

including table settings, chair covers, polishing silver and

head table decorations as well as buffet set up

• Preliminary food preparation, including bread baskets, butter

plates, filling water glasses, and cutting fruit and mixing

punch.

• Table and reception service and clean up

2005 – August 2010 - LMG Drafting and Design Inc. Toronto, Ontario

General Office assistant

• Processed flyers for advertising

• Review Drawing Mark ups for accuracy

• General clean up.

Hospitality Industry related volunteer Work:

• Scarboro Golf & Country Club, part of a team, fall 2008 and 2009, preparing

meals for homeless people.

• Girl Guides of Canada, preparing apple pies as a fundraiser on an annual basis.

• Girl Guides of Canada 2013, Brownie group leader

• Cardinal Newman High School, preparing meals for staff functions.

• OFSAA Curling Championships 2010, Member of the coordination committee

• Kidney Foundation Gala, Toronto, Assisted in silent auction and live auction.

• Scarboro Golf & Country Club, Coordinator of the Business Women’s closing

banquet 2010.

• Banff Canada day Parade 2011, Assisted in the organization and day of activities

• Garden 2 Table 2011, Directing guests to the proper location, table set up,

service and tear down.

• Garden 2 Table 2012, Educating children on healthy eating choices.

• HAC Conference, Online revealed 2012, Registration crew, packing gift bags,

welcoming and directing guests, and administering nametags to participants.

• Peter and Paul Retirement home December 25, 2011 and 2012, Pouring wine

for the families during their Christmas lunch meal

• Windermere Fun Day Parade 2013, Built Float and walked as Cinderella

Achievements:

• Royal Conservatory of Music, Grade 8 piano, Grade 3 violin and Grade 2 music

theory

• Smart Serve Certificate (Ontario), ProServe Certificate (Alberta)

• WHIMIS training, at the Scarboro Golf & Country Club and Cora Breakfast &

Lunch

• CVent Certified, at the University of Guelph, Spring 2012

• CHIA certified, Certification in Industry Analytics (STR), 2014

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