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Customer Service Marketing

Location:
Katy, TX
Posted:
March 19, 2014

Contact this candidate

Resume:

James T. O'Donnell

***** **** **** ******* **** #433

Houston, TX 77047

832-***-****

acc7ls@r.postjobfree.com

WORK HISTORY:

News Analyst

Rice University/Corestaff

Type of business: Private University

July 2013 - Aug. 2013, Oct. 2013 - Dec. 2013 (temporary assignment through

staffing agency)

I was responsible for producing and maintaining Rice University's daily

"Dateline Rice" blog/newsletter. Duties included:

. Internet research, utilizing major search engines and online services

such as Vocus and TV Eyes, to locate relevant news items relating to

Rice University;

. Creating short, descriptive entries for these new items, using AP

style;

. Proofreading and copy-editing;

. Creating the Dateline Rice page using Adobe Dreamweaver;

. Formatting and distributing the completed Dateline Rice to email

subscribers using MailChimp;

. Posting the completed Dateline Rice, using WordPress, onto the Rice

University website;

. Archiving the individual Dateline Rice entries using Filemaker Pro and

generating monthly analytic report using this data.

Internet Marketing Coordinator

Fulbright and Jaworski/Norton Rose Fulbright

Type of business: Law firm

April 2013 - May 2013 (temporary assignment)

I assisted the Fulbright and Jaworski Internet marketing team during the

final phases of the merger with British law firm Norton Rose to become

Norton Rose Fulbright:

. Creating web pages and content for the new Norton Rose Fulbright web

site in coordination with Fulbright and Jaworski's Internet marketing

team and Norton Rose's Internet marketing team (based in London,

England);

. During the transition process helped to maintain the Fulbright and

Jaworski Internet and Intranet sites, social media accounts and

company blogs. This included copywriting, promoting company events

through Facebook and other social media sites and preparing content

for posting online using various CMS applications.

Internet Content Specialist

Screen Tek, Inc.

Type of business: Online retail

Feb. 2012 - March 2013

As a member of Screen Tek's Internet marketing department, my duties

included:

. Working closely with internet marketing team and company management to

develop and implement successful online marketing initiatives. During

tenure, Google page rank rose from two to three;

. Developing, posting and updating content for company's websites;

. Managing company's social media accounts;

. Managing and producing content for company's WordPress blog;

. As part of link building strategy, producing guest blogs and articles

for related sites (consumer computer and electronics technologies) in

exchange for back-links to company sites;

. Preparing marketing reports for senior management and clients;

. Tracking and reporting on all site metrics.

Print Center Technician

Pitney-Bowes

Type of business: Law firm/Litigation support services

July 2011 - Feb. 2012

My duties at Pitney-Bowes' print center site inside the corporate

headquarters of international law firm Fulbright and Jaworski included:

. Document control and management. Worked closely with customers to

insure print jobs and presentations were completed on schedule - many

of these projects involved legal documents of a time sensitive nature;

. Digital scanning, printing, formatting and management of files from

various sources (hard copies, email attachments in the form of Word,

Excel and PDF files, CDs, specified Internet and Intranet sites)

according to clients' instructions;

. Archiving documents in PDF format, including OCR scanning;

. Finishing services: binding, drilling, hand collation.

Customer Service

Ikon Office Solutions

Type of business: Energy/Print center

Oct. 2010 - March 2011

My duties at Ikon's site at Genon Energy included:

. Document control and management. Working closely with personnel of

Genon's marketing department to insure promotional items and

presentations were completed on schedule;

. Formatting files for print;

. Digital scanning, printing and management of files from various

sources (hard copies, email attachments in the form of Word, Excel and

PDF files, CDs, specified Internet and Intranet sites) according to

clients' instructions;

. Finishing services: binding, drilling, cutting, folding, padding and

hand collation.

Audio/Visual Technician

South Texas Audio/Visual Services

Type of business: Audio/Visual services

Feb. 2009 - June 2010

As a part time employee for South Texas Audio/Visual Services I assisted

with the setup, operation and breakdown of lighting, audio and video

equipment used in various live events.

Supervisor, Sample Handling Dept.

Cetero Research

Type of business: Pharmaceutical laboratory

May 2000 - Sept. 2008

For Cetero Laboratories, I supervised and managed the laboratory's sample

handling department and its (five) employees. My responsibilities included:

. Working closely with lab supervisors to insure samples were delivered

to analysts according to schedule;

. Supervising the shipping, receiving, storage and disposal of

perishable and potentially hazardous biological samples used in

research;

. Documenting all incoming and outgoing shipments according to FDA

criteria. Insured shipment inventories and other documentation were

filled out correctly and delivered to the appropriate departments.

Contacted shippers to verify receipt and resolve any discrepancies.

Recorded information in the required logs (sample receipt log,

individual freezer logs, Excel sample receiving log), as well as

Watson database, per FDA standards;

. Maintaining laboratory's sample storage facilities: warehouse, -20 and

-80 freezers;

. Insuring that department workplace conditions, personnel,

documentation, inventory and facilities were in compliance with FDA

rules and regulations. Cooperated and assisted in FDA investigations

and audits.

Documentation Technician

BMC Software

Type of business: Software developer

March 1996 - May 2000

Working in the Documentation Services Department at BMC Software, I was

responsible for the formatting and printing of customer literature and

company documentation, using Documentum, Xerox, and Windows NT

applications.

ADDITIONAL SKILLS:

. Familiar with Mac and Windows operating systems

. Proficient in several Microsoft Office applications (Word, Excel,

PowerPoint, Outlook, Front Page and Access) and Adobe products

(Acrobat, PageMaker, Dreamweaver, Photoshop, InDesign)

. HTML and CSS

. Experience with several printing and scanning platforms, including

Documentum, Windows NT, Lionheart, Xerox, Canon, Fiery, and FoxPro.

. LIMS

. Project management and document control.

Links to my online work are available upon request.

EDUCATION:

Sam Houston State University

Major: Radio/Television/Film

Minor: English



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