MEENU THIYAGARAJAN

acc6zu@r.postjobfree.com

484-***-****

Quality Assurance Engineer

Aspiring to be a QA Engineer, have completed certified training in QA

processes and tools

Prior experience in Tech support and Data Analyst positions.

Exposure to Test Management tools like HPQC and Automation testing tools

like QTP

Exposure to QA standards and Test Metrics, ways to calculate and report

them.

Exposure to working with Product Managers, Development and Operational

teams

Experience in defining and developing Test plans, test scenarios and

scripts for Manual and Automated Testing.

Very effective in Test Execution, detecting defects in Direct and Edge

scenarios, reporting defects with greater details

Very good Analytical ability, Communication skills, and a great attitude to

work in teams.

Core Skills

OS Windows 7/Vista/XP, Android, iOS,

Windows Mobile

Processes QA and Tech Support Processes

Tools HPQC, QTP, Load Runner, Microsoft

Word/Excel

Protocols TCP/IP, HTTP

Others Antivirus Software, Various

Browsers, System Utilities, SQL

Queries

Education and Certifications

Currently pursuing Masters in IT in harvard extension school from Fall 2013

Bachelors in Engineering with major in IT/Computer Science, from

AVINASHILINGAM UNIVERSITY, INDIA, graduated in 2004

HP Certified Technical Support Engineer

Certification in Testing, in HPQC, QTP, Loadrunner.

Certification in Data warehousing, in Business Objects, Informatica 6.0 and

Cognos.

Job Experience

High Point Solutions, PA Data Analyst, Nov 2012 - Feb 2013

HP, Bangalore, India Senior Technical Support Engineer

Apr 2007 - Apr 2009

HP, Bangalore, India Technical Support Engineer Jun

2004 - Apr 2007

Data Analyst - Nov 2012 - Feb 2013

Accomplishing as Data Steward with exp in Microsoft Excel by matching

and verifying Doctors Name and Address and based on the analysis

marked user information decision as Match/Research/No Match.

Based on the Medpro portal matching the name and address in the excel sheet

given by shire to the medpro finding exactly whether the doctors name and

address are matching closely /not w.r.t to MEDPROID/RXDM ID.

Matching the Doctors name and address with the MEDPRO ID in the MEDPRO

PORTAL.

Also did research on doctors name and address by using web portal

healthgrades.com and by googling find the best result.

Senior Technical Support Engineer - Apr 2007 - Apr 2009

Achieved the highest levels of productivity, handling over 1,000 calls

per week and averaging 200+ calls daily.

Earned reputation for resolving complex issues and providing exceptional

customer service.

Promoted to assume additional responsibilities as Technical advisor

providing expert guidance to help desk staff.

Assisted users with policies and procedures for setting up conference

calls, new accounts, web/network presentation and voice mail.

Escalated issues as needed and maintained communication with customer and

technical teams. Extensively used Remedy to record and track issues.

Independently designed new staffing schedule to improve night time coverage

and reduce cost of overtime.

Demonstrated exceptional skills in professionalism and responsiveness

across a wide variety of areas.

Provided support for US and overseas.

Technical Support Engineer - Jun 2004 - Apr 2007

Provided L2 technical support. Provided functional and technical

support, troubleshooting and diagnosing hardware and software

problems, including desktop, laptop, WAN, LAN, and remote systems.

Manage the configuration and performance management of all PC systems and

telecommunications.

Maintains passwords, data integrity and file HYPERLINK

system security for the desktop environment.

Install, configure and maintain back-end and front-end systems, as well as

LAN and WAN connection at remote site.

Assisted in the installation and updating of software, as well as the

setup and troubleshooting of all equipment.

Tracked and de-escalated technology and computer operations.

Expertly installed, configured, monitored and troubleshot PC's and related

hardware on all OS platforms.

Oversaw the investigation and resolution of hardware and software issues

both remotely and onsite.

Procured, received, documented and tracked inventory of all computer

equipment and software licenses.

Performed diagnostic testing on PC equipment and ensured printers were up

and running at all times.

Resolved Windows and Internet Explorer issues on desktop and laptop.

Identified and removed

computer viruses and provided major repairs in accordance with outside

vendors.

Performed daily maintenance of internal HYPERLINK

computer systems.

Resolved Windows related issues, Internet Explorer issues and other PC

software related issues.

Monitored and troubleshot LAN, installed and configured routers and

switches, and generated weekly report.

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