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Medical Customer Service

Location:
United States
Posted:
March 17, 2014

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Resume:

A manda Rosa

**** ******* *****

Tampa, FL *****

Cell 813-***-****

House 813-***-****

acc6h7@r.postjobfree.com

QUALIFICATIONS:

Strong interpersonal and customer service skills; self-motivated and

Enthusiastic Ability to work well under pressure and t ime constraints

Proactive in motivating staff, delegation, achievement of results

Commit ted to utilizing skills and knowledge to achieve desired objectives

M icrosoft Word, Excel, and PowerPoint

E Clinical Medical Soft wear

XPM Medical Software

EDUCATION:

Jefferson H igh School Online

Diploma 05/2013

Everest University

Tampa, FL

Medical Assisting, Diploma, 06/2009

RELEVANT COURSES:

Medical Terminology

D iseases of the Human Body

Basic Clinic Procedures (Labs)

Medical Law & Ethics, Diagnostic Procedures

Medical Office Procedures

Anatomy / Physiology I, I I

Medical Finance and Insurance

EKGs

I njections

Vitals

Vein puncture

CERTIFICATION

Phlebotomy/OSHA/HIPPA/CPR/First Aid/ H IV

EXTERNSHIP: (160 Hours)

Julia Bar r iga MD, PA.

Tampa, FL 06/2009

Medical Assistant

Scheduled and monitored appointments

Responsible for the intake of new patients and preliminary work-ups

Prepared and maintained medical records and responsible for taking

Patient’s vital signs

Conducted insurance verifications

Responsible for medical records, bookkeeping, and answering phones

Call backs to check on patients and medication

Implemented current procedural terminology and ICD-9 coding

EXPERIENCE:

USF Physician Group (Family Medicine)

09/30/2013-03/14/2014

All Scripts Medical Soft Wear

Check-In Patient

T riage

Verify Medication

Prior Authorization

Tasking Med Refills

I njections

Blood Drawn

PT/INR

Procedures

EKGS

Ear Lavages

Suture Removal

Wound Care

Snellen Eye Exam

A1C Testing

G lucose Readings

Ur ine Dip Stick

Pregnancy test

Monitoring Patient Flow

Call with Results

Fax

Request Medical Records

Bay Heart Group (Cardiology)

02/14/2013 –09/24/2013

Medical Assistant/Scanner/Chart Finder

Daily Scan

Chart Finding Follow by faxes

Work Up Patients

Vitals

EKG

Monitoring Patient Flow

Phones

Green Way Medical Soft wear/Mojo

Check in patient

Verified Patient Information

Document Center

E prescribe prescriptions

Prior authorization

Tampa Health Center (GYN)

Tampa, FL

12/2009-10/08/2012

Health Center Assistnat11

Responsible for intake of new patients and preliminary work-ups

Patient's labs and vital signs

Scheduled and monitored appointments

Counseling patients, and viewing history

Responsible for Administrative, and answering phones

Prep and Assistant to the Nurse Practitioners

Labs, Recall

Registration

Take payments

Next Gen EPM HER

Collect payment

Answer phone

Ordering medical supplies

Injection

Blood draws

7 Eleven - Tampa, FL

01/2008 08/2008

Sales Associate

\ G reeted customers entering establishments

M aintained clean and orderly checkout areas

Assisted customers with purchases

Responsible for cleaning and stocking product inventory

Established or identified prices of goods, services or admission, and

Tabulated bills using calculators, cash registers, or optical price

Scanners

Received payment by cash, check, credit cards, or automatic debits

Resolved customer complaints and answered any customer questions

U Save - Tampa, FL

05/ 2007 -12/ 2007

Sales Associate

Responsible for stocking products and inventoried shipments

Established or identified prices of goods, services or admission, and

Tabulated bills using

Calculators, cash registers, or optical price scanners

Received payment by cash, check, credit cards, or automatic debits

Maintained clean and orderly checkout areas

Resolved customer complaints and answered any customer questions

Assisted in bagging groceries appropriately so i tems would not get damaged



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