EUGENE J. HEPPES

acc66j@r.postjobfree.com * **.***.****

CAREER SUMMARY

High Impact Information Technology Executive with over 20 years of success providing IT strategies and initiatives to global

companies. Recognized as a business partner who consistently aligns business and IT strategies. Specializing in Team Leadership,

Relationship Management, Data Center Management, IT Application and Infrastructure Management, Voice & Data Systems

Management, IT Governance, ITIL Certified and Video Collaboration Systems.

AREAS OF EXPERTISE

Business

Leadership

Technology

Customer Engagement Management

Business Process Management

Federal Regulatory & Vendor Compliance

Project Management

Federal & Regulatory Reporting, 1098-1099 IRS, J-SOX, COSO, COBIT

ITIL Process Management

Business Process Modeling

“C Level” Relationship Management

Converged Network Management

Organizational Management

Borderless, MPLS and Private IP Networks

Strategic Alignment Business & IT

Wintel and AIX Server Management

IT Governance & Risk Management

Structured Cable Plant Management

Financial Budgeting & Planning

Data Center Management

Vendor Management & Negotiation

Data Center Facilities Management

Managing Stakeholder Requirements

Unified Communications, VOIP and Cloud

Recruiting, Retention, & Hiring

Computing

Contract and Supplier Management

Microsoft Volume Contract Management

Mentoring

MPLS, Tier 1Internet, CLEC, ILEC, LEC

PROFESSIONAL HISTORY

Dragados USA – White Plains, NY – Nov 2011 to Present

Head of IT (North America)

• Senior IT Executive responsibility, reporting directly to the CEO.

• Lead the strategic technology planning, resource planning, and management of the global IT portfolio.

• Partner with business and key stakeholders to define technology solutions to achieve strategic goals.

• Develop, communicate and propose business/technology alignment and strategic IT plans to company executive committee

team, IT staff, and key stakeholders.

• Define IT Governance models and establish service level agreements with service providers and strategic partners.

• Develop business case justifications and ROI cost/benefit analysis for technology enhancements based on global initiatives and

technology refresh demands.

• Review hardware and software procurement processes with strategic sourcing partners as well as all hardware maintenance

contracts, BYOD and TEM (Telecom Expense management), MFP (Printing), Internet and WAN service contracts. Align and

negotiate with strategic sourcing vendors, suppliers, and third party providers of global services, and contractors to secure IT

Application and Infrastructure systems, staffing, outsourcing, products and services.

• Member of the CEO Executive Committee Team that identifies and executes the company's IT vision via regular written and in-

person presentations with the organization's executives, department heads, and business leaders. Manage annual and technical

services annual operating (OPEX) and capital (CAPEX) budgets.

• Direct and manage staff recruitment, development, retention, and organization of all technical staff in North America (Canada,

US and Puerto Rico). Develop roadmap for disaster recovery solutions and assist with the development of the business continuity

RPO and RTO requirements. Manage and direct the service delivery of all hosted and shared service systems, monitoring of systems,

equipment center activities and manage the U.S. based Help Desk, Disaster recovery and business continuity platforms.

• Create a support and service delivery function that complements and is responsible for application and infrastructure service

delivery in the following areas: Active Directory, data services, storage and systems administration, VoIP, disaster recovery/business

continuity, network management and support for the MPLS, SAN, Desktop, Mobile Devices (BYOD and Company owned), VPN,

EUGENE J. HEPPES

acc66j@r.postjobfree.com 9 14.419.4853

WAN optimization, LAN, internet, client services (desktop standardization, anti-viruses), and application services (DBA, application

administration).

• Re-align the service delivery assurance processes and create a Service Desk team and support infrastructure, both working

within the internal IT functions and with external vendors and partners.

• Responsible for being hands on in problem resolution while creating a stable organization that can support the international

global organization.

Sharp Electronics Corporation - Mahwah, NJ

April 2005 to Oct 2011

IT Director Shared Services

• Responsible for the strategy and management of all infrastructure architecture in Sharp data centers. Management

responsibility includes 40 plus IT Infrastructure (Network, End User Services, UNIX, Wintel and Help Desk) staff members.

• Team lead for the Disaster Recovery Strategy for the Americas region.

• North American Infrastructure liaison to Sharp Japan Strategic Planning Group to ensure IT ensuring technology

standards are developed, deployed, integrated and monitored across global regions.

• Manage a team of IT professionals in reliability and availability of all communications technologies including LAN/

WAN, Unified Communications and Telecom including VoIP, as well as all Data Center infrastructure Storage technologies.

• Responsible for the strategic vision and integration of new technologies and applications to drive business growth and

best practices.

• IT architecture liaison with Sharp Japan Corporation.

• IT Support and Liaison responsibilities multiple Line of Businesses: Call and Contact Center of Excellence, HR, Facilities,

Finance, Legal, Supply Chain, Logistics, Purchasing, Sales and Consumer Electronics groups.

• Provided leadership for the IT governance process and IT control frameworks such as COBIT & ITIL.

• Responsible for managing Avaya PBX and Enterprise voicemail upgrades for multiple locations delivering a unified model

for the Americas.

o This strategy has resulted in more cost efficient use of communications technologies and reduced overall travel cost.

o I developed the North American VOIP Strategy that included On-Line Presence & IM (Microsoft OCS – LYNC,

AES, CTI with Salesforce.com or SAP CRM, IP FAX, Customer Interaction Center and Single Edge End Points).

• Managed multimillion dollar project implementations such as EMC enterprise storage refresh, RIM BlackBerry

deployment, SONET Ring communications backbone, transition to an MPLS WAN encompassing over 60 global locations

and managed internet services.

• Skilled at contract negotiations with vendors and service providers that span multiple technology areas.

• Budgetary responsibilities have ranged from 3 to 12 million dollars.

Unilever - Englewood Cliffs, NJ

1998 to 2005

Senior Manager Information Technology (2000 to 2005)

• Responsible for delivering IT support, relationship management and project management expertise across Unilever LOBs.

Managed direct reporting staff as well as matrix organization of seven project managers and eight technologists for

operational and new project initiatives.

• Responsible for the Redesign of the global infrastructure organizational resources and processes. This project aligned legacy

IT silo’s to a Global IT shared services team into a new strategic alignment model for managing operations, develop projects

and develop a strict set of core best practices for IT.

• Developed and implemented the strategic road map and five year plan for the IT Project Managers, Planning Analysts and

IT Architecture staff. This model focused major emphasis on continuous improvements and cost savings directly aligning

the Project Management staff with business strategy.

• Managed the sales force laptop refresh project for over 400 sales team associates. I also managed multiple sales force projects

which reduced overhead cost to the business while maintaining continuity of service to the sales team and the business.

• SAP Implementation for the Order to Cash (“One Order One Invoice”) Project Manager for Unilever Manufacturing and

Sales Systems.

• Managed all infrastructure components of the SAP upgrade project and installation of additional SAP modules.

Unilever - Englewood Cliffs, NJ

Project Manager (1998 to 2000)

EUGENE J. HEPPES

acc66j@r.postjobfree.com 9 14.419.4853

• Directed a North American group of Infrastructure technical specialists in UNIX, Wintel, Network and Database disciplines,

and IT Planning Analysts for IT and Business sponsored projects.

• Managed systems development projects initiated by and in support of business requirements.

• Responsible for the successful execution of project initiatives including managing and tracking of all project funding and all

internal and third party resources.

• Managed the transition and integration of Lipton infrastructure from IBM Global Services to the Unilever Data Center in

Trumbull, CT. Successfully and seamlessly managed the entire Y2K infrastructure compliance project for Lipton.

United Parcel Service (UPS) - Mahwah, NJ

1997 to 1998

Senior Business Analyst

• Developed customer and feasibility requirements and cost estimates for all phases of application systems development using

UPS’s structured analysis and design methodology. I delivered the first international shipping application for UPS. The

technical platform for that application is still in place today.

• Coordinated projects and project tasks with international team members. Interacted with consultants, UPS customers and

third party vendors.

• Developed and maintained project plans and schedules, prepared feasibility studies, interfaced with developers, analyzed test

executions, conducted impact and cost analysis, and trained staff.

Bank of America (formerly UJB Financial Services Corporation) - Hackensack, NJ

1993 to 1996

Senior Manager Information Technology

Bank of America (formerly UJB Financial Services Corporation) - Hackensack, NJ

1988 to 1993

Operations Officer

EDUCATION

Wesley J. Howe School of Management - Stevens Institute of Technology, Hoboken, NJ

Masters of Science Information Management (MSIS)

Graduate Certificate Project Management Program (PMI Accredited)

Nyack College & Mount Saint Mary's College

Bachelors of Science Business Management

Exeter University

ITIL Certification (Information Technology Infrastructure Library) Foundation & Essentials

Boston University

Custom executive education in Project Management during Unilever employment

Contact this candidate