Robert Reimensnyder

Experienced Multi-Unit Manager

Louisville, KY

acc64y@r.postjobfree.com - 570-***-****

• Experienced, independent, management professional with strong analytical, organizational, and

interpersonal skills interested in personal and professional growth with the opportunity for career advancement.

WORK EXPERIENCE

BRANCH MANAGER

SANTANDER BANK - December 2013 to Present

Provided leadership, coached, trained, and managed performance of staff to ensure branch achieved sales

goals. Managed sales culture implementing targeted sales and marketing processes.

• Ensured branch operational integrity - Communication and compliance in all branch policies and procedures

• Provided consistent quality customer service to both internal and external customers that met or exceeded

established standards.

• Analyzed branch expenses and implemented strategies to reduce overhead

• Generated branch business through in-branch sales, phone sales, lobby leadership, outside sales, business

meetings, and on-sites.

• Participated in branch functions and community activities to promote bank's image and growth.

• Communicated and implemented changes to policies and procedures

• Carefully applied policies and procedures while granting exceptions

• Built rapport with business and high-value customers.

MOBILE REPRESENTATIVE

BESTBUY - June 2013 to December 2013

Excelled at selling Mobile and Music products and service.

• Worked closely with other members of the sales team to produce exceptional results.

• Mobile department achieved Top 50 in Company

• Engaged customers and utilized selling skills to build personalized connected solutions while maintaining a

balance of high velocity and high service.

• Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and

credit card/check transactions.

• Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories,

pricing plans and service features

• Became knowledgeable about and sold services from 3 Major Mobile Companies and multiple No-Contract

Providers

OPERATIONS MANAGER

T-MOBILE - November 2012 to May 2013

Provided highest level of support to the Retail/Business Sales Teams in the areas of reporting, channel

project coordination and communications, contract management, budget analysis, and quota and performance

management.

• Standardized Divisional support and procedures in areas including project/program management and

approval process, Contract Management, build expenditures and adhoc reporting for the Regional Sales team,

Liaison between Field Service Center and Divisional and Regional Sales team. Assisted field with getting

answers for operational questions and issues impacting sales and partner relationships.

• Examined the contract database to track contract expiration, shortfalls, commitment levels, and all

amendments and side letters.

• Tracked and managed Service Level Agreements on turnaround times.

• Provided routine status reports, project reports, and any other periodic review materials

• Coordinate Channel/Divisional projects that require reporting, financial exposure and consolidation (spiff

programs, OEM partner events, divisional meetings, data and information validation)

• Upheld Channel/Division operational standards and ensured communication to each sales group

• Responsible for budget analysis and management, including tracking expenses/payroll to budget and

reporting on expenditures by Region

• Managed the process for setting quotas, Commission resolution, and headcount analysis for Division and

Regional sales teams as well as tracking performance results.

DISTRICT MANAGER

T-MOBILE - July 2011 to November 2012

Owned the sales and operations of seven T-Mobile locations, keeping close tabs on each one's ability to deliver

an exceptional customer experience. Built and coached a team of Store Managers who managed the day-

to-day details with my support. From back-end operations to visual merchandising and product launches, I

assessed each location's overall performance to identify areas of improvement and respond quickly. With the

same focus, I celebrated successes to reinforce the team's talent and training. Cultivated working relationships

with Regional Director, other DM's, Support Partners, and Retail Operations team.

• Translated high level marketing strategy into day-to-day actions

• Built a team of Store Managers and equip them with skills to hire and train staff to deliver the best possible

customer experience

• Used regular meetings with Store Manager to discuss day-to-day operations, as well as upcoming store

events, promotions and training

• Kept store performance scorecards, tracking areas such as: operational compliance, team dynamics, store

appearance, customer satisfaction, and a rolling list of improvement areas

• Pinpointed performance gaps, addressed them with a sense of urgency, and escalated serious issues when

appropriate

• Identified gaps in operations compliance and procedures, and provided on-the-spot coaching

• Recognized and celebrated team successes

• Planned local events and promotions consistent with T-Mobile's marketing initiatives and branding

• Promoted effective communication between stores in my market

• Analyzed each stores P&L for individual and cross-market performance gaps and opportunity areas

• Cultivated confidence in employees and inspired them to be passionate about customer satisfaction

RETAIL STORE MANAGER

T-MOBILE - December 2006 to July 2011

Coached and developed a store team that delivered T-Mobile's Retail Promise to every customer. Commitment

to the five pillars of great retail performance (World Class Service, High Performing Teams, Visual

Merchandising, Operations Excellence, and Financial Results) which lead to outstanding results for customers,

staff and store.

• Retail Training Store Manager

• Inventory control and analysis including physical inventory, maintaining appropriate stock levels and ensuring

accuracy and completeness of shipping documents

• Offered consultative sales and service on the sales floor during retail hours (including nights and weekends).

• Recruited, developed, motivated and managed a high-performing team.

• Met and exceeded individual and team sales goals.

• Kept abreast of the rapidly evolving mobile technology.

• Created an environment for discovery in the store that sparked new ideas for using mobile communications.

• Executed the processes and procedures that ensure that the "back" of the store worked as well as the "front"

from a customer perspective.

• Cultivated long-term customer relationships

EDUCATION

MBA in Information Sciences

POINT PARK UNIVERSITY

2003

BACHELORS OF SCIENCE in Psychology

UNIVERSITY OF PITTSBURGH

1999

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