Arnold Zamalin (ITIL v*; Lean Six Sigma Green Belt)

*** ******* ******, ****** ******, NY 10309 Ph. 917-***-**** Email acc5pi@r.postjobfree.com

Technical visionary and skilled manager capable of delivering measurable results by combining exceptional

technical knowledge with strong leadership skills.

I am a seasoned IT professional with over 20 years of broad technical and managerial expertise directing the

activities of an IT organization, driving IT strategy and adding value by delivering proactive IT solutions and

innovations aligned with overall business goals and objectives.

• •

Visionary planning and leadership Outsourcing and cloud vendor management

• •

Large scale system replacement Employee and Team development

• •

Disaster Recovery and Business Continuity Virtualization and storage expansions

• •

Acquisitions and integrations Global sales force automation implementation

• WMS replacement • Global BI implementation

Professional Experience

Jun. 2011 – Nov. 2013

TRAC Intermodal Inc., - New Jersey

Director, Information Technology and Infrastructure

As a leading IT technologist I am responsible for defining, optimizing, and implementing strategic IT

programs as well as providing excellent operational support to company’s diversified work force.

• Leading and mentoring IT Infrastructure Department personnel, consisting of Help Desk personnel

and Server/Network engineers, in their professional development

• Leading efforts in designing and implementing BI (WebFocus) solution

• Leading efforts in replacing Nortel PBX with state of the art CISCO VoIP solution, including design

and technical specifications for Contact Center Express application

• Coordinating efforts in refreshing end user hardware (laptop/desktop), MS Office Suite 2013, and OS

• (Windows 7) at multiple remote sites

• Upgrading and re-architecting enterprise data storage solution based on NetApp SAN device with

total storage capacity of 40TB

• Identifying and implementing modern MDM solution

• Supporting mixed Windows and Linux computing environment while maintaining 99.96% of systems

availability

• Managing working relationship with various vendors, contractors and service providers, INCLUDING

HOSTED EXCHANGE AND VOIP PBX PROVIDERS

• LEADING DATA SECURITY ANALYSIS EFFORTS TO ANALYZE OVERALL SECURITY POSTURE AND IDENTIFYING AND IMPLEMENTING BEST

PRACTICES IN INTRUSION PREVENTION, DATA NETWORKS AND SYSTEM’S PROTECTION

• DESIGNING AND ARCHITECTING DISASTER RECOVERY/CO-LOCATION ARCHITECTURE AND PLATFORM CONSISTING OF MULTIPLE

SAN’S, REDUNDANT VMWARE BASED VIRTUAL PLATFORMS AND UTILIZING SYNCHRONOUS AND ASYNCHRONOUS METHODS OF DATA

REPLICATION

• DEVELOPING AND CONDUCTING END USER TRAINING COMPLETE WITH CLASS PRESENTATION, SELF-GUIDED STUDY AND KNOWLEDGE

TESTS

Aug. 2005 – Jan. 2011

Integra LifeSciences Corp - New Jersey

Senior Director, Global Technology and Infrastructure

As a senior technology leader I was responsible for planning, development, implementation, and support of

the company’s global IT infrastructure that includes 3500 computers, 350 servers, and 1500 wireless

devices. As part of my daily activities, I provided guidance, leadership and oversight to a team of 35 System

Engineers, Network Managers, and Data Base Administrators, Telecom Engineers, and IT Help Desk

personnel both domestically and internationally.

• Managed departmental annual budget of approximately $5 mil.

• Provided architectural and conceptual design for WINTEL server environment including Microsoft

AD, Microsoft SQL and Exchange Server, as well as direct oversight of Linux servers running various

critical WEB based applications

• Lead multi-site efforts in consolidating End User support for common applications (Windows, Apple,

MS Office, Oracle ERP, and many others), which resulted in 30% increase in user satisfaction and

15% decrease in IT Support requests

• Partnered with CFO to implement Oracle Hyperion, Global Financial Management Tool, that

resulted in shorter month closure accounting process

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Arnold Zamalin (ITIL v3; Lean Six Sigma Green Belt)

819 Sheldon Avenue, Staten Island, NY 10309 Ph. 917-***-**** Email acc5pi@r.postjobfree.com

• Partnered with CIO to select strategic vendor to host Global ERP (Oracle 11i) application. Provided

necessary technical specifications and design to validate vendor’s proposal

• Led efforts to replace WMS solution from Epicor to Accellos. Provided necessary technical

knowledge to ensure successful implementation

• Partnered with CIO to implement Global Microsoft Licensing program

• Managed critical vendor relationship with Microsoft, HP; Dell; Avaya, AT&T, and many others which

resulted in establishment of global purchasing contracts

• Managed global activities associated with various audits conducted by internal and external entities,

including yearly FDA and semi-annual SOX audits

• Managed IT outsourcing initiative resulting in transferring some of the IT Support functions off shore

• Presided over IT Steering Committee as part of the companywide Change Management Committee

• Partnered with Sales Division to understand their needs and translated these needs into appropriate

technology solutions. Pioneered Inventory Consignment Automation project based on iPad and

Wireless Technology with estimated annual saving of $2,000,000.

• Led global efforts in due diligence, acquisitions and technical and business integrations of 12

companies over 5 year period including; hardware and software replacement and integration, remote

application access via Citrix, personnel training and skills assessment, business process evaluation

and many others

• Developed, implemented, and maintained Disaster Recovery and Business Continuity plans for four

major sites located in US, France and England complete with bidirectional data replication and

Virtualized recovery points

• Designed and implemented global MPLS network providing reliable connectivity to 30 domestic and

international sites.

• Designed and developed a multi-year plan to create a “green IT” environment by re-designing Data

Center along with Virtualization technology, based on VMware product coupled with NetApp SAN storage

which resulted in reduction in number of physical servers from 178 to 93; reduced energy consumption

and improved air flow throughout the entire Data Center facility

Aug. 2000 – Jul. 2005

CarePlus Health Plan – New York, New York

Director, Information Technologies and Telecommunications

Provided overall leadership to a group of System Administrators, Network Engineers, and Help Desk

Technicians while assisting Senior Vice President and CEO in defining goals and objectives for the entire IT

organization

• Implemented Incident Management System, Track-IT, that resulted in 30% increase of IT support

personnel productivity

• Assumed responsibilities of a HIPAA Security Officer

• Managed multiple AS/400 systems running business critical proprietary financial application

•

• Implemented remote access solution utilizing Citrix software

• Provided expert advice in Active Directory design, SQL and Exchange servers administrations

• Developed and maintained Data and Voice backup procedures, along with comprehensive Disaster

Recovery and Business Continuity program with mandatory yearly testing cycles. Negotiated a very

favorable term contract with SunGard to host disaster recovery at their New Jersey location

• Championed major telephone system upgrade. Installed and configured Nortel 11C PBX, in-house

developed IVR using MS VB, and Call Center software/hardware solution called StrataSoft, that led

to 15% Customer Support staff reduction

• Researched, developed, and implemented field force computerization solution with unique

hardware and software combination, SONY VAIO PictureBook, coupled with remote synchronization

and Blue Tooth printing and scanning technology

May. 1999 – Jun. 2000

Donna Karan International – New York, New York

Network Manager

Insured reliable day-to-day functioning of the computer systems including user support, network

administration services, security policies, application support, project management, and the backup and

disaster recovery readiness of all Windows based computer systems. Directly managed and executed

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Arnold Zamalin (ITIL v3; Lean Six Sigma Green Belt)

819 Sheldon Avenue, Staten Island, NY 10309 Ph. 917-***-**** Email acc5pi@r.postjobfree.com

system maintenance, audit and continuous improvements of security management for the computer systems

and network. Partnered with VP of Sales Operations in implementing and executing North America POS

terminal backups using combination of WINTEL based backups, Backup Exec, and UNIX backup solutions

Jan. 1996 – May. 1999

Andin International INC – New York, New York

Network Manager

Provided managerial oversight of the Company’s Help Desk and Networking groups. Created and executed

short term and long term operational plans. Led multiple technical projects of various complexities. Made

numerous improvements in IT architecture, design and service delivery. Championed and executed

companywide desktop OS upgrade, upgrading 400 computers from Windows 3.1 to Windows 95

Mar. 1990 – Dec. 1995

Wiggby Precision Machine Corp – Brooklyn, New York

LAN Administrator/PC Desktop Support Specialist

Provided ongoing support, maintenance and troubleshooting of hardware and software assets. Designed,

developed and wrote complex CNC programs using proprietary machine language

Professional Skills

• Advanced knowledge of: Microsoft and Apple desktop OS; Microsoft Server OS, Linux, Exchange,

SQL, SAN, Virtual Environment (VMware 4&5), Networking, VoIP, Disaster Recovery and Co-

Location, Cloud based solutions management, On-shore and Off-shore Help Desk management.

• Proficient in: Employee development and succession planning, Vendor management, Contract

negotiations, Managing on-shore and off-shore contractors, System testing and validation, Title 21

CFR Part 11 FDA Compliance management (specifically Subpart C), ITIL based service and support

implementation

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Professional Associations

Society for Information Management, New Jersey Chapter

Project Management Institute

Professional Certifications

Six Sigma Lean Practitioner

ITIL v 3Foundation Certified

PMP Coursework

Citrix Administration Coursework

Agile Project Management Coursework

Stratasoft Call Center Administrator

Microsoft MCP

Nortel Option 11C/Meridian Mail/Call Pilot Administrator

IBM AS/400 Administrator

Certified NetWare Engineer (CNE)

Certified NetWare Administrator (CNA)

Education

Touro College – BROOKLYN, NEW YORK

Courses studied: LAN and Data Communications

State Polytechnic Institute of Ukraine – KIEV, UKRAINE

M.S., in Information Systems

Industrial College of Ukraine – KIEV, UKRAINE

B.S., in Electrical Engineering

Professional and personal references will be furnished upon request

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