Michelle LOZANO

*** *. **** **, *** #****

SAN ANTONIO, TX 78237

Telephone: 210-***-**** Email:

acc5nr@r.postjobfree.com

SUMMARY

Production Worker with over 10 year experience working as Machine Operator,

Production Assistant, and Office Assistant in a high volume direct mail

printing and mailing facility. Home Health Aid for 2 years. Fast learner;

eager to learn new skills; team player who enjoys working with others in a

fast pace environment. Detail oriented and self-motivated; meet all

deadlines. Excellent English; read, write, speak. Class B (CDL License).

PRODUCTION EXPERIENCE

FOCUS DIRECT LLC, SAN ANTONIO, TX

Production Assistant Office Staff (Sep 2008-May 2012)

Quality Control hourly samples for project manager signoffs for each

machine running; ensure codes and insertion are correct. Supervise

employees, set daily schedule for machines as needed, enter production data

and answer phones. Assisted in the Fulfillment Department picks and packs

(Products from 3M, Essure, Iams) and shipping (overnight, next day, etc

according to the client needs. Stocking shelves and reordering when needed.

Pitney Bowes Mail Operator and Sorter (Feb 2000-Jun 2005)

Operated Pitney Bowes inserting machine to insert and seal component filled

envelopes. Sorted online and offline envelopes and packages by zip codes

according to their destination. Pull samples hourly to check production for

quality.

Govern Affixing Operator Helper (Nov 1994-Mar 1999)

Operated Govern Affixing machine to insert and glue components including

nickels, pennies, magnets, or laminated cards onto assigned documents

according to sample board. Assisted in other departments as needed.

OTHER EXPERIENCE

CUSTOMER SERVICE, SAN ANTONIO, TX (Nov 2013)

Using a computerized system, responds to customer inquiries in a call

center environment. Responds to telephone inquiries and complaints using

standard scripts and procedures. Gathers information, researches/resolves

inquiries and logs customer calls. Communicates appropriate options for

resolution in a timely manner. Informs customers about services available

and assist customer needs.

HOME HEALTH AID, SAN ANTONIO, TX (May 2006-September 2008)

Provided home health care; assisted clients with activities of daily living

including, personal hygiene, cooking, cleaning, laundry, and shopping.

S.A.I.S.D. Bus Driver Assistant, SAN ANTONIO, TX (August 2013-October 2013)

Help load and unload special needs children on bus with appropriate child

restraints system. Supervise behavior of children. Promote good relations

with driver, students, parents and school staff. Assist with maintenance of

bus interior. Learn the assigned bus route.

TECHNICAL SKILLS

Typing 20 WPM, Data Entry Terminal (PDT, Mainframe Terminal), Internet

Browser (Internet Explorer, Firefox), Personal Computers, Word Processing

Software (Word, WordPerfect)

EDUCATION

Graduate, Thomas Jefferson High School, San Antonio, TX

Michelle LOZANO

535 S. ACME RD, APT #7206

SAN ANTONIO, TX 78237

Telephone: 210-***-**** Email:

acc5nr@r.postjobfree.com

SUMMARY

Production Worker with over 10 years experience working as Machine

Operator, Production Assistant and Office Assistant in a high volume direct

mail printing and mailing facility. Home Health Aid for 2 years. Fast

learner; eager to learn new skills; team player who enjoys working with

others in a fast pace environment. Detail oriented and self-motivated; meet

all deadlines. Excellent English; read, write, speak. Class B (CDL

License).

PRODUCTION EXPERIENCE

FOCUS DIRECT LLC, SAN ANTONIO, TX

Production Assistant Office Staff (Sep 2008-May 2012)

Quality Control hourly samples for project manager signoffs for each

machine running; ensure codes and insertion are correct. Supervise

employees, set daily schedule for machines as needed, enter production data

and answer phones. Assisted in the Fulfillment Department picks and packs

(Products from 3M, Essure, Iams) and shipping (overnight, next day, etc

according to the client needs. Stocking shelves and reordering when needed.

Pitney Bowes Mail Operator and Sorter (Feb 2000-Jun 2005)

Operated Pitney Bowes inserting machine to insert and seal component filled

envelopes. Sorted online and offline envelopes and packages by zip codes

according to their destination. Pull samples hourly to check production for

quality.

Goveryn Affixing Operator Helper (Nov 1994-Mar 1999)

Operated Goveryn Affixing machine to insert and glue components including

nickels, pennies, magnets, or laminated cards onto assigned documents

according to sample board. Assisted in other departments as needed.

OTHER EXPERIENCE

CUSTOMER SERVICE, SAN ANTONIO, TX (Nov 2013)

Using a computerized system, responds to customer inquiries in a call

center environment. Responds to telephone inquiries and complaints using

standard scripts and procedures. Gathers information, researches/resolves

inquiries and logs customer calls. Communicates appropriate options for

resolution in a timely manner. Informs customers about services available

and assist customer needs.

HOME HEALTH AID, SAN ANTONIO, TX (May 2005-September 2008)

Provided home health care; assisted clients with activities of daily living

including, personal hygiene, cooking, cleaning, laundry, and shopping.

S.A.I.S.D. Bus Driver Assistant, SAN ANTONIO, TX (August 2013-October 2013)

Help load and unload special needs children on bus with appropriate child

restraints system. Supervise behavior of children. Promote good relations

with driver, students, parents and school staff. Assist with maintenance of

bus interior. Learn the assigned bus route.

TECHNICAL SKILLS

Typing 20 WPM, Data Entry Terminal (PDT, Mainframe Terminal), Internet

Browser (Internet Explorer, Firefox), Personal Computers, Word Processing

Software (Word, WordPerfect)

EDUCATION

Graduate, Thomas Jefferson High School, San Antonio, TX

Contact this candidate