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DIOMEDES M. TORRES JR.

#** **** ******, *********** ****. Brgy. Don Bosco, Betterliving Subd.

Bicutan Paranaque

Cell: 091********

Email : acc5k2@r.postjobfree.com

objective

Obtain a position at Successful Company where I can

maximize my management skills, quality assurance,

program development, and training experience.

Experience

June 3, 2013 to Present - Ignited Game Services

Philippines BPO, Inc.

HR/QC Manager (Human Resource & Quality Control)

Responsible for Recruitment and Placement

Profiling and selecting the best candidate for the job

role.

Hiring Process (external/internal)

Induction of employee after joining the company.

Compliance with corporate and local policies, rules and

regulations.

Revise company policy base on the Philippine labor

code.

Develop a strategic approach improving employees'

quality of work.

Implementations of new and existing company rules &

regulations.

Ensuring Compensation & Benefits for employees

Creates Rewards & Recognition programs to improve

attrition.

Oversees admin staff with payroll and other monetary

incentives given to the employees.

Conducts Training and Organizational Development

Facilitates any training and organization development

needed for employees.

Conducts (internal) leadership training for Product

Managers.

Corporate Social Responsibility Management

Ensuring balance within the organization in terms of

profit and accountability of the stakeholders, managers

in the company. Create objectives for primes or

stakeholders.

September 1, 2011 to April 8, 2013 TELUS International

Philippines Taguig, Philippines

HR-BP (Human Resources Business Partner)

Responsible for developing, recommending and promoting

Human Resources policies and programs on a business

partnership approach and providing guidance in the

interpretation of policies as they relate to team

members and company objectives.

Conducts career counseling sessions with employees to

provide Team Members with a broader perspective of

career possibilities within the company.

Assisting in handling team members' grievances and

cases by conducting in-house investigations in order to

observe due process.

Responsible for providing Team Member a better healthy

living program and recommends retention and engagement

initiatives by constant implementation of existing

Employee Relations programs.

Consolidate data and analyzes data reports on

attrition, exit interviews, career counseling and

employee grievances and utilizes these data to

recommend, suggest, and implement improvements to

current organizational systems and structures.

Provides the necessary data to higher management for

approval of action plan recommended.

Seminar Attended:

Know the Rules: Corporate Compliance - DOLE, SSS and

BIR seminar

October 25, 2011 (Certificate of Attendance)

August 27, 2007 to August 31, 2011 TELUS International

Philippines Taguig, Philippines

Training Officer (Technical Account)

Responsible for New Hire agents Training and

Development.

Conducting Cross-skill training for tenured agents

from/new Line Of Business.

Responsible for reporting Weekly Business

Review/Quarterly Business Review straight to clients.

Facilitating Orientations, Up-skill Training, Sales

Training, Coaching.

Responsible for submittion of Daily & Weekly Dashboard

reports to internal clients (Operations, QA, Training).

Responsible in mentoring aspiring Training Officers.

Developing training modules needed for problem analysis

and decision making (agents opportunities).

Notable Achievements:

Best Training Officer 3rd Quarter '07.

Yellow Belt Six Sigma Certified (TELUS) June 14, 2008

Program Mastery in Training Needs Analysis, Business

Presentation Skills August 18, 2008.

Sent to USA for Training Aug 30, 2008 San Dimas, CA

Technical Account Magellan GPS.

Sent USA for Training June 13, 2009 Palo Alto, CA

Technical Account OOMA- VOIP.

July 12, 2006 to August 16, 2007 CONVERGYS Alabang,

Philippines

Call Center Agent

Receive inbound calls from subscribers regarding their

mobile handsets billing problems and issues, as well as

credit card payments.

Answers subscriber's questions, as well as to obtain

full understanding of what information is being

requested.

Documents all calls with regard to subscriber's

inquiries accurately using Call Tracking System.

Provide quality customers service on every call.

Communicate clearly and effectively with the

subscribers.

Promote good listening skills.

Recognizing and managing assertive customer calls.

Promote teamwork and call center success.

Notable Achievements:

Top 9 as Customer Service agent

Recommendation from Team Leader to become a Level 2

agent

2002-2004 SVI Connect

Ortigas City, Philippines

Training Officer

Facilitated classroom and on-the-floor training to new

hires and tenured agents

Developed training modules used in new hire and

on-the-floor training initiatives

Provided Training Needs Analysis to the Training

Department for issue-specific training needs

2001 SVI Connect

Ortigas City, Philippines

Call Center Agent

Placed outbound telemarketing calls to consumers in the

US

Provided upselling services to inbound sales calls

1996 D. Torres Trading Para aque City, Philippines

Owner/General Manager

Responsible for communicating with customers on selling

fruits and vegetables.

Served as source of information for all matters

concerning perishable goods for selling.

Responsible for marketing our products.

Attends immediately to customers needs to achieve

customer's satisfaction.

1994 Jollibee Corporation (Megamall Branch)

Mandaluyong City, Philippines

Service Crew/Counter

Responsible for taking customer orders.

Responsible for preparing food and drinks.

Responsible for maintaining cleanliness within the area

of responsibility.

1989 Brestlers Ice Cream Parlor Houston, Texas,

U.S.A.

Service Crew/Counter

Responsible for taking customer orders.

Responsible for preparing preparing cone and ice cream.

Responsible for maintaining cleanliness within the area

of responsibility.

Responsible for the inventory of stocks

Responsible for preparing checklist of orders.

Education

1992-1996 Far Eastern University Manila, Philippines

Bachelor of Arts, Major in Business Management

1989-1991 AMA Computer College Quezon City, Philippines

Bachelor of Science in Computer Engineering

1985-1989 Saint Rita College Para aque City,

Philippines

Secondary Education

1979-1985 Saint Rita College Para aque City,

Philippines

Primary Education

Skills

Knowledge in Windows Operating Systems (Minor Hardware

and Software Troubleshooting)

Knowledge in Microsoft Office Applications

Knowledge in preparation of Processed Food

Driving, Drawing, Carpentry and Lettering

character reference

BOBBY L. BADILLA

Vice President

Carmel Import-Export Corporation

Contact No.(s): 823-5529 / 822-7577

091*-***-****

John Joel O. Pelayo

Director - Learning and Development

TELUS International Philippines

Contact No. 917-***-****

Contact this candidate