Michael Young Kim

**** *. ******** ***., ***. H**4

Fullerton, CA 92832

714-***-****

acc5hf@r.postjobfree.com

Objective

To secure a position where I can use my skills to further my success,

Learn, and develop my growth potential to better my future employment and

employer.

Work Experience

McRae Associates Insurance Services October 2011 - Present

Account Manager

1) Filled out all Accord Forms for submission to different market carriers

for

new quotes on commercial policies, mid to large accounts

2) Maintained and did renewal submissions on existing clients

3) Requested loss runs from different insurance carriers

4) Submitted quotes to all insured renewing and new

5) Did accounts receivable, and accounts payable

6) Maintained renewal list on Excel, used E copy, Microsoft Word, and

Outlook

7) Registered and maintained log in to all wholesaler websites, insurance

carriers

8) Created digital files, saved all policies, checks received on Choices,

TAMS, NEXSURE,PIA and also created digital files and maintained manual

files

9) Created Certificates Of Insurance (COI) for existing clients on daily

basis

10) Also sent out new submissions to PEO's for quotes, and maintained relati

onships

11) Used Cypress Premium Finance for all of our clients requesting finance

12) Created Finance Agreements on Cypress Premium website

13) Processed renewals and new accounts of Commercial General Liability,

Commercial Excess, Commercial Workers Comp., Commercial Auto, Commercial

Property

Prospect Medical Group, Santa Ana, CA June 2009 -

October 2011

Member Relations Representative

1 Liaison between members, health plans, and physicians.

2 Performed outbound calls to Medi-Medi, Medicare, Commerical, Seniors

3 Healthy Families,and POS members.

4 Programs used, Excel, Microsoft Office, Outlook, IDX, and EZ Cap systems

5 Excellent conflict resolution skills, excellent written/verbal

communication skills

6 Ability to multi-task and work independently, and also work in team

orientated work

environment

7 Performed HCC ( Annual Health Assessment), P4P ( Pay For Performance),

Welcome

Member, Term Member Retention, and Provider Retention Calls

8 Exceeded and maintained daily call average of 60 calls per day, also per

month on

consistent basis

United Health Group, Santa Ana, CA / Cypress, CA August

2007 - June 2009

ICA Agent / Enrollment /DSU Rep, Producer Help Desk

1 Call seniors who are eligible for enrollment into various plans

2 Make appointments for interested seniors who are Age-In 65

3 Make home, company, and town hall presentations, explaining benefits

4 Enroll seniors through I-Enroll program, telephonic, or paper form

applications

5 Update B-Connected System on status of presentations and enrollments

6 Maintain good business relations with Senior members and add to book of

business

7 Get approved materials from Producer Help Desk, and also have monthly

sales

meetings with Area Sales Manager

8 Conduct Trade Booth, Educational Presentations when necessary

9 Renew all licenses, and certifications on an annual basis

10 Enrollment of people 65 years of age and higher via telephone, walk them

through the plans,

answer all questions, ensure correct processes. Verify eligibility.

11 Strong customer service skills while working with clients, physicians

and pharmacies on a daily basis

12 Promoted to Producer Help Desk Rep. after 7 months with company

13 Dealt with United Health Care Agents, walking thru I-enroll

applications, such as downloading

the program, password resets, verifying eligibility, how to save

information onto desktop,

help with opening system correctly, logging onto various applications,

such as Avaya, Peoplesoft,

Saleslogic, and Siebel

14 Provider searches, directories

State Farm, Garden Grove, CA April

2007 - August 2008

Account Representative, Part - time

1 Dealt with customers regarding their plans and additions to insurance or

financial plans, including deductibles

and where they can save money

2 Learned and mastered in house applications to effectively service and

maintain client policies.

3 Maintained strong customer satisfaction

4 Covered Commercial insurance, Home owners insurance, Auto insurance,

life & Health insurance

Home Funds Direct, Artesia, CA February 2006 - June 2007

Customer Service and Loan Officer

1 Worked heavily with clients to help better their financial standings

2 Helped borrowers with finding the right loan programs

3 Collection of documents, credit checks, structuring loans, and helped in

the processing of forms

4 Maintained good relations with the borrowers

5 Assisted in consolidating all debits, and paying off priority debits, and

structuring life

style changes to improve credit ratings

MK Media & Printing, Cypress / LA, CA January 2001 -

January 2006

Owner / Broker

1 Heavy marketing for new customers, ensuring of strong customer service,

maintaining good relations with

customers

2 Coordinated prints jobs, press checks, bindery control, basic graphic

design, AP, AR, telesales, problem

5 Maintaining and renewing Reseller Permits

6 Purchasing and updating all graphic programs

Intensive Image Inc., South El Monte, CA February 1998- January

2001

Senior Sales Representative

1 Maintain existing customers, marketing for new customers,

2 Press checks, telesales, bindery control, inventory control, problem

solving

3 Heavy customer service

4 Coordinating print jobs, detailed measurements all print jobs, work

related trade fairs

Education

State Of California, Sacramento, CA, 2007

Property and Causality License, Life License #0G03737

Platt College, Cerritos, CA, 1996

Major: Computer Graphics, Quark Xpress 4.04, Adobe Illustrator, Adobe

Photoshop 5.5, Director

Graduated with Diploma in Computer Graphic Design

Cypress College, Cypress, CA, 1992

Major: English, Business Management, Art History, Computer Graphics.

Transferred to Platt College for accelerated Computer Graphics Program

F.I.D.M., Costa Mesa/Los Angeles, CA, 1990

Major: Fashion Merchandising, Interior Design, and Computer graphics

Transferred to Cypress College for more focused intensive graphics programs

Artesia High School, Artesia, CA, 1988

Major: General English, History, Mathematics, Social Studies, Economics,

Business management.

Graduated with Diploma

References available upon request

Contact this candidate