Melissa Robinson

828-***-****

acc5fv@r.postjobfree.com

Objective:

I am seeking a position in which I can develop new skills and excel at exciting techniques, while being a valuable asset to my employer.

Background:

I am outgoing, upbeat, very friendly, responsible, and dedicated. I have 15 years experience in customer service and fostering strong client relationships. I work efficiently, am able to multitask, and strive to be a team player.

Work History:

Guest Service Representative

Crowne Plaza Hickory, NC May 2007-Oct.2011

-Updated and created new reservations

-Directed telephone calls to other departments and guest

-Handled billing for guest rooms and service

-Solved billing issues

-Worked with guest and employees to ensure a comfortable and safe enviroment for the guest

-Answered guest questions about the hotel and surrounding areas

Hostess/Bartender

Applebee's Statesville, NC Feb.2003-March 2005

-Responsible for greeting and seating customers

-Accepted and served customers request and ensured customers satisfaction

-Created and mixed beverages

-Sanitized and cleaned all areas of the resturant

Education:

High School Deploma

Gospel Light Christian School Walkertown, NC

Relevant Skills:

Professional: Software: Office Technology:

-Customer service -Opera PMS -Cash register/Kiosk

-Problem solving -Microsoft word/ -PC/Terminal

-Customer relations word processor -Typewriter

-Multitasking -Internet explorer -Switchboard

-Communication -Email/web mail -Correlated copier

-Etiquette -Open office suite -Fax machine

-Integrity -Calculater

References:

Bonita Dixon 336-***-****

Robbie & Debbera Baker 828-***-****

Mark & Karen Butner 336-***-****

I hope that you find me as a valuable asset to you company as I feel that I would be. Thank you for you time. Have a wonderful day.

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