Jonathan Jackson

**** ******* ***. *******, ** **345

acc5fd@r.postjobfree.com Mobile: 404-***-****

Professional Summary

** ***** ** ********** ******* cycle management experience. 7 years of experience in

implementation of IT systems and development as a Health IT Software Engineer.

Experience with the design, build and support of large hospital systems. A proven leader

with strong project management skills that frequently working with and advises senior

clients. Experienced in leading both large and small organizations during the entire

project life cycle.

Systems Experience

Epic Cadence, Epic Referrals, Epic Prelude, Ambulatory, Data Courier, Data Migration,

Security, Print-Routing, Optime, Computerized Physician Order Entry, MS

OFFICE,JXPORT, Reporting, MS-DOS, Remedy Ticketing, Sharepoint, Dragon

Dictation, Visio, SQL, Radiant, HIM, Resolute, Citrix, Chronicles, Windows XP and

Windows 7 Migration, Epic Interfaces, Reporting, Database Administration, ADT,

Orders, Mac OS and iOS, Microsoft Exchange Administration, Google Document

Integration, Wireless network analysis/deployment/troubleshooting, Visual Basic,HL7

Epic EMR Certifications :

Cadence 201*-****-****,Security Administrator 2012 2014

Credentialed :

Ambulatory 2012, Prelude 2012

Technical Skills :

Experience supporting desktops, laptops, printers, IP telephones, and tablets (Windows,

iOS, and Mac)

Experience administering Active Directory user accounts

Inventory and track hardware and software

Liaison for ordering replacement hardware, software or setting up service calls to 3rd

party vendors.

Heavy analytical and organizational skills

EXPERIENCE

Consultant – Systems Analyst

Wellstar Health System

Atlanta, Ga

April 2013 – March 2014

Design, Build, and Testing of Cadence, Prelude, and Security for Wellstar Medical Group

and Kennestone Hospital

Build for over 300 sites

Remedy Ticketing Mgmt and Command Center Support

90% issues resolved and closed in less than 48hrs

Application and Integrated System Testing

Frequently met with site managers, admin, and leadership to help decide security and

cadence needs

Print-Routing Mgmt and Visio Mapping for various sites

Project Manager of Device installation and deployment

Support for desktops, laptops, printers, IP telephones, and tablets

Experience administering Active Directory user accounts

Consultant – Systems Analyst/Trainer

Yale School of Medicine

New Haven, CT

Jan 2013 – April 2013

EMR Instructional Training and Clinical workflow support for Yale Medical Chief’s and

Directors

Step-by-step clinical encounter walkthrough for 17 Yale Cardiac/Thoracic/Vascular

Surgeons

Step-by-step registration and scheduling training for 19 Front-Desk staff

Clinical Workflow Support for 23 Inpatient and Outpatient RN’s

OpTime Surgery EMR Support for 3 Plastic Surgeons and their Academic Secretaries

Team Lead for Command Center Support

On-Call primary Epic problem resolution contact for Yale Medical Cardiac Surgery Chief

and Director of Aortic Medicine

Desktop Support

Support for desktops, laptops, printers, IP telephones, and tablets (Windows, iOS, and

Mac)

Epic Builder - Application Coordinator

Piedmont -

Atlanta, GA

June 2012 to October 2012

Design, build, and testing of various Epic EMR Modules for multiple implementations

and projects.

Trainer of various workflows

Builds Visit Types, Questionnaires, Provider Schedules, SER EMP records, Security

classes, Confirmation records, etc.

Command Center trouble-shooting and support experience

Data Courier

SQL file manipulation

Troubleshoot various system issues and problems

Data Migration and Desktop Support

Epic Builder - Revenue Cycle Analyst

Children's Healthcare of Atlanta -

Atlanta, GA

September 2006 to June 2012

Builder, Analyst,Trainer

Multiple implementation support to clinical staff in relation to Go Live outpatient

electronic documentation, flow sheets and results

Kept documentation on any problems that arose with Epic applications, including how it

was resolved

Epic Outpatient Verification Cadence, Referrals, Prelude, Resolute

Strong levels of client customer satisfaction

Works effectively with clinical staff, non-technical and technical staff

Assisted with aspects of go live support

Work independently or on a team

Troubleshoot various system glitches and problems

Data Migration

Medical Review Manager

Cigna Healthcare

Atlanta, GA

August 1998 to June 2006

Workers Compensation Bill Review and Auditing. Prepared and distributed month-end

financial reports.

Trained and assisted staff to code provider bills in accordance with the state of GA Fee

Schedule, Utilization Claim Review Guidelines, PPO Contracts, and customer special

instructions

Contractor

T-Mobile

Atlanta, Ga

January 1998 to August 1998

Troubleshooting complex multi-area issues to identify root cause and corrective action.

Provided communications technology consulting expertise and Business Application

Support to end users. Supported frequent System Refresh and Data Migration.

EDUCATION

Computer Programming

Georgia Piedmont Technical College -

Clarkston, GA

2000

Registered Nursing

Georgia Perimeter College -

Clarkston, GA

2002 to 2004

Clinical Informatics

Atlanta Technical College

Atlanta, GA

Current

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