**** ********** 713-***-****

John C. Rodriguez

Houston TX 77036 acc56y@r.postjobfree.com

Cisco Certified Network Associate

SUM MARY

OF

QUAL I F ICAT IONS

Demonstrated ability to perform problem investigation and research to

resolve Wi-FI and VoIP technical issues and Linux administration.

• Leverage more than a decade of extensive IT support expertise to efficiently manage network

devices and IP based circuits for maximum performance and minimize downtime.

Operating Systems/Platforms :

M icrosoft – W indows 7/ Vista/ XP, Office, Sharepoint, Frontpage

L inux – Gentoo, Debian, Ubuntu

Cisco – I OS, NCS, WCS and CatOS

Aruba – A irWave

Network M angement – BelView, Nagios, Cacti, BES (Blackberry Enterprise Server), Solarwnds

Network ing H a rdwa re:

Cisco – Catalyst 2900, 3600, 6500, PIX, ASA 5505/5510, ISR routers, AP1100s/1200s, LWAP

D-l i nk – 3200AP, 3526/3528 switch

Sonus – VoIP SoftSwitch

BelAi r - B A100, BA200

Paradyne – B itstorm 4800 DSLAM

Mult i vendorDSL – Netopia/Motorola

Applications and Technologies:

T icketing - RT(Request Tracker), Remedy, SAP, Salesforce

P rotocols - TCP/IP, OSI, 802.11, VLAN, NAT, STP, DHCP, HSRP, ACL, GRE, SNMP, VPN

VoIP – C isco Unity, Cisco Unified Call Manger, IOS Voice Gateway

TECHN ICAL PROF IC IENC I ES

Constance M isenhimer

I T Consultant

Jan ’14 to March ‘14

AWS Communications

VoIP Administrator

Nov ’13 to Dec ‘13

MegaPath (contractor)

Network Tester

Oct ’13 to Nov ‘13

Eloyalty

Service Desk Analyst

Feb ’13 to July ‘13

AT&T Wi-F i Services, I nc

Network Control

May ’10 to Feb ‘13

CAREER EXPER IENCE

Upgrading hardware on existing office network for commercial realtor.

On-call IT support for both iPhone devices and email applications.

Managing switch configurations for POTS to VoIP conversion on UT Campus.

Supervising team of VoIP techs during initial surveys and phone deployments.

Collaborating daily with third party to ensure compatibility between multi- vendor switches

and various Polycom desk phones.

Managing installation and testing of network switch/router upgrades.

Creating configuration templates for field techs for various vendor routers.

Administering VoIP network (Cisco Call Manager/Unity) and data networks.

Managing voice gateways state-wide at 75 field offices and 9 call centers.

Configuring new DIDs and phones for State of Texas agencies.

Triage and resolution for down Frame Relay bundles and PRIs.

Testing/bake-in for new ticketing system prior to company-wide rollout.

Managing installation of Wi-Fi and WAN/LAN elements for temporary events.

Implementing network (switches, access points, controllers) and software upgrades on existing

deployments.

Verifying Wi-Fi elements on refresh project for over 20,000 deployments.

Key member on Hil ton project to integrate existing POS/VLAN/WLAN configurations

w ith new management servers and augmented topologies.

Smith I n te rnational

BES Administrator

March ’10 to May ‘10

Core NAP, L L P

D ata Center NOC

Aug ’07 - Dec ‘09

PointOne Holdings, I nc

VoIP NOC

July ’06 - June ‘07

G iganews, I nc

D ata Center Tech

March ’02 - May ‘06

Improved support at existing large permanent venues (100 to 3600 nodes) by mapping WLAN

topologies and documenting existing infrastructure.

Initial point of contact for second-level and after-hours technical escalations.

Documenting internal process/procedure for new hires and existing team.

Completing migration of more than 2500 Blackberry devices to Blackberry E nterprise

Server 5 before project deadline.

Initial point of contact for all iPhone upgrades in Houston corporate office.

Managing Cisco firewalls, as well as provisioning switch/router configurations.

Creating/editing DNS zone files and preparing ARIN SWIP templates.

Configuring/supporting managed hosting accounts and e-mail services.

Configuring Nagios monitor updates for host and service checks.

Constructing physical data center infrastructure, including: 48U racks, cages, f iber runs,

E thernet drops, and 110/220 volt power runs.

Administrating a 23-city Sonus SoftSwitch network; while investigating VoIP service levels

related to T-1s, DS-3s, IDSN (PRI), DID, SIP and SS7 nodes.

Analyzing packet sniffer captures and investigating log files to resolve PSTN and toll-free call

termination failures.

Initial contact for after-hours escalations from customers and network maintenance

w ith t ransport vendors.

Assisting with bug testing of new in-house ticketing system.

Troubleshooting collocation, fiber and T-1 issues; routing and t raffic analysis.

Monitoring bandwidth and server health checks for multiple server clusters and escalating to

system administrators when needed.

Streamlining both phone and email support for and ticket management NNTP p rovider;

i ncluding DMCA resolution and multi-vendor client support.

E DUCAT ION and PROFESSIONAL CERT I F ICAT ION

C isco Certified Network Administrator (CCNA), #CSCO11735660

Austin Community College – Associates of Arts, Spanish.

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