EDWARD COAKLEY

**** - *** ****** ***** ? Minneapolis, MN 55419

(h) 612-***-**** ? (c) 612-***-****

acc537@r.postjobfree.com

SUMMARY

Quality driven sales/customer support professional with extensive skills in

customer acquisition and support of insurance/financial products.

Experience training sales personnel. Known as highly productive, detail

oriented and customers focused.

PROFESSIONAL EXPERIENCE

Allstate Insurance

Owner 2000 - Present

Company Agent 1990 - 2000

Customer Support/Training:

. Trained and mentored new Sales Representatives on sales techniques,

insurance product offerings, customer handling skills, and sales

documentation.

. Grew customer base by 30% over 8 years to 1,200 households with

2,000 policies in place.

. Recognized by management at national recognition event as top 5%

producer nationally.

. Educated clients on insurance offerings by initiating client review

meetings and offering new or additional products to meet their

needs.

. Communicated with customers to verify claims were processed to

their satisfaction.

Administrative/Leadership:

. Initiated and set up mentoring program to develop new Sales Agents.

. Interviewed and selected new Sales Representatives for agency.

. Developed and maintained employee incentive pay system for all Sales

Representatives in agency.

. Managed day-to-day operations of the agency including; accounts

payables, payroll and annual tax data collection.

. Monitored adherence to compliance, customer satisfaction, and customer

retention standards.

. Set monthly and individual sales goals for agency and sales

representatives.

PREVIOUS WORK EXPERIENCE

IBM

Advisory Staff Instructor

System Engineer

Honeywell Inc.

Production/Programmer

VOLUNTEER & COMMUNITY INVOLVEMENT

Best Academy - Board Member (3 yrs), Social Fathers Program (2 yrs)

Kappa Alpha Phi Fraternity - Foundation Board member, Secretary of Pledge

Chapter

EDUCATION

Bachelor of Science - Mathematics

Augustana College, Sioux Falls, SD

Additional Coursework:

Contact this candidate