George Garcia

***** ********** ******

Tinley Park, IL 60477

H: 708-***-****

M: 708-***-****

acc4xd@r.postjobfree.com

Professional Overview

Experienced computer support professional with customer focused skills. Motivated team player, communicator,

and can do attitude focused on results driven goals

1. Adaptive team player

Core Strengths

2. Experienced customer service skills

3. Energetic work attitude.

4. Seasoned in conflict resolution

5. Account Management

6. Microsoft Office

7. Active listening skills

8. Strong organizational skills

Managed accounts effectively resulting in very satisfactory customer surveys

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Accomplishments

1. Recognized by Sales as “Outstanding Effort Award”

2. Trained new hires on various product lines

3. Participated in new product line demos resulting in customer purchases

Neopost Inc., Itasca, IL

Work Experience

Field Technician 2013 Present

• Install and repair company products

• Train customers on product usage

• Utilize workforce management software

• Interact with sales, support, and management teams to

meet company goals

EMC Corporation, Lisle, IL 2005 2013

Scheduling/Dispatch Specialist

1. Communicate effectively with field engineers to

perform service calls

1. Collaborate with internal management and customers to

perform company goals

2. Quickly and effectively solve customer challenges

3. Active team player focused on achieving department

goals

4. Utilize Oracle and WFM databases to manage service

calls

5. Coordinate with logistics teams to fulfill parts requests

6. Provide service updates to customers and management

7. Continuing education on company products

8. Effectively adapt to workflow process changes

Customer Engineer 2000 2005

1. Managed accounts in assigned territory

2. Communicated with internal support and customers to

meet project goals

3. Cross trained new hires

4. Participated in customer meetings with Sales, Account

Managers, and technical support personnel to resolve

service escalations

5. Configured hardware disk arrays to satisfactorily meet

customer expectations

6. Investigate and diagnose Windows, Unix, and

mainframe operating systems to meet storage area

network configuration guidelines

7. Troubleshoot network connectivity between hardware

components

Lucent Technologies, Lisle, IL 1998 2000

Customer Service Engineer

. Assist with phone system installs

. Participate in phone system upgrade project meetings

. Run cabling and cross connects for system connectivity

. Use of various hand tools associated with telecom wiring

Bank One, Chicago, Illinois 1990 1998

Computer Operations Specialist

8. Monitor Open systems/Mainframe batch production jobs

9. Utilize system support tools to determine processing

issues

10. Perform tape backups

11. Communicate with management on system faults

12. Collaborate with systems programmers to troubleshoot

syntax problems

13. Assisted on basic network connectivity issues

DeVry University, Addison, IL 1996 1998

Educational Background

Bachelor of Science: Telecommunications Management

Coursework in Business, Accounting, and Project Management

Professional Coursework

MCSE (2002)

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Red Hat Linux (2013)

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CCNA (Six month certification track)

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References Furnished Upon Request

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