Robert keller

*** ********** **** #*. ******** NY, 11205

Phone: 917-***-****

Email: acc4jf@r.postjobfree.com

Director of IT / Infrastructure Manager

A hands on IT professional with 20 years' experience helping organizations

define IT Governance framework to align IT investments with business goals,

utilizes ITMLP, ITIL, and CMMI industry best practices to establish IT

Governance and PMO processes. Has great experience in pre-sales and

business development activities along with Project management, Process

Automation and Portfolio/Project Management (PPM) solution implementation,

architecture, operations management and a strong emphasis on network

infrastructure.

Areas of Expertise

Software and Hardware Operations Management Healthcare

Network Infrastructure Project Management Staff Supervision

Telecommunications Contract Negotiation ITSM /ITIL

Cisco Framework Cat5/5e/Fiber PMP/PMO

Professional Experience

New York City Criminal Justice Agency, New York, NY

7/2013-2/2014

Director of Information Systems

. Hands on departmental director tasked with managing 16 total direct

reports. Comprised of 2 deputy directors, 3 managers supporting a

multi-location, 24/7 environment.

. Lead special projects, including the complete rebuild of the network

infrastructure. Credited with introducing a multiprotocol label

switching (MPLS) framework to support future operations and

productivity.

. Uphold digital strategies regarding internal and external

communications, ultimately achieving effective large-scale data

storage throughout 50 Windows and UNIX servers.

. Provide guidance and knowledge to several IT support departments

overseeing desktop support, SPOC Helpdesk, Pen Dragon, Citrix, Cisco

VPN, Windows servers, My SQL, LAMP stack, smart net, wireless

security, MS Office, Novell, Active Directory, TCP/IP,DHCP, and other

services.

. Project director tasked with a system-wide redesign and rebuild of all

data center operations including servers, SAN,NAS,RAID, backups, Ghost

and desktop replacements.

. Coordinate with 3rd party vendors and foster long term relationship

while working closely with the CFO to preserve a 1.4 million dollar IT

budget.

. Redesign, direct, and support a complex multi-location network LAN/WAN

infrastructure complete with several hundred nodes in nine separate

locations, including a C based (big data) mainframe.

. In charge of the implementation and uninterrupted operations of a

cloud based software-as-a-service (SaaS) working environment.

. Coordinated, assigned, and completed the new Criminal Justice Agency

website (www.nycja.org) using LAPM stack technologies.

. Mentor managers and junior staff to improve development throughout the

department.

. Implement IT policies and procedures for agency wide personnel by

following strict Sarbanes-Oxley principles.

. Personally responsible for achieving an annual cost savings of more

than $1MM by fostering business partnerships, supporting external

vendor contracts and ensuring project deliverables.

. Responsible for all network printers, printer/scanners, IP faxes and

assigned maintenance SLA's

. In charge of implementing a System Development Life Cycle (SDLC)

structure for all IT services.

. Senior point of contact for all information disaster recovery

protocols.

. Optimize real-time communications through the installation and

maintenance of a Ruckus WIFI network.

. Prepared quarterly board reports on IT functions as contracted by the

NYC Mayor's office.

RMA, New York, NY

5/2011-7/2013

Head of IT Implementation and Operations

. Served as dedicated departmental director regarding all information

services, including telecommunications, VoIP, software, hardware and

communication controls.

. Considered a senior staff member with accountability for facilitating

overall operational support on behalf of the museum.

. Preserved operational budget of $300K annually, including an

additional $5MM in cost-care maintenance, through effective resource

allocation strategies.

. Upheld role as project manager for a two-year Blackbaud CMR ( Raiser's

Edge and Patron's edge ) customer relationship management project,

including oversight of all contract negotiations, timelines, staff

training and software installation / maintenance.

. Successfully negotiated, brokered, and completed the Rubin VoIP

emergency deployment.

. Ensured network integrity and success for a total of three locations,

300+ nodes and 10 servers utilizing various backup protocols, disaster

recovery plans, VoIP infrastructure and point-of-sale systems.

. Utilized various IT systems, including Past Perfect, Active Directory,

CMS, Cisco, Apple, AutoCAD, Vectorworks, Linux, Apache, IS / .NET, MS

SQL, SAN / NAS, application / file servers and virtual devices.

. Played a key role in the worldwide Google Art Project, ultimately

increasing industry exposure and overall community awareness of the

museum.

. Spearheaded internal IT policies, practices and security protocol as a

means of ensuring day-to-day productivity and safeguarding data from

any potential threats.

. Credited with implementing the current ecommerce sales platform,

thereby streamlining the entire online sales process and bolstering

profitability.

Digital Medical Systems Solutions (DMSS US ) New York, NY

11/2010 - 4-2012

Network Infrastructure Director

. Provide counsel navigating the Affordable Healthcare Act with respects

to digital incentives.

. QARR/HEDIS consultant, guiding physicians through needed digital

compliance.

. Team leader and individual contributor in the healthcare industry;

demonstrated ability to address and solve complex business process

improvement issues in clinical and non-clinical areas.

. Formulated and implemented work plans to develop and enhance business

efficiency while maximizing productivity along with the rollout and

implementation of work plans.

. Demonstrated expertise in compliance analysis, Medicare regulation

interpretation, HIPPA, process development, performance evaluation,

workflow redesign and resolution, forecasting workforce requirements,

and establishing/redesigning of departments and organizations.

AARP, New York, NY

5/1999-

8/2010

Senior Supervisor of IT Operations & infrastructure

. Spearheaded IT strategies as manager of the IT senior management team

using ITIL policies and best practices.

. Served as 24/7 single point of contact for systems/project manager for

a nationwide base of contacts. Maintained responsibility for

inspecting all tickets pertaining to OTRS, HEAT, Salesforce and

Unisys.

. Operated as onsite supervisor support for numerous locations,

including New York State Office AARP the Magazine, International

Activities, and New Jersey State Office.

. Support all Xerox Splash devices throughout the AARP magazine sales

office.

. Blackberry enterprise manager for all assigned mobile devises in the

northeast.

. Managed computer hardware, including disk / tape-based storage, Cisco

routers, proprietary databases, backup facilities, email / file

servers, desktop / mobile equipment and telecommunications

infrastructure.

. Forecasted short and long-term needs regarding hardware,

telecommunications and IT systems.

. Negotiated service-level agreements with external contacts, ultimately

facilitating the acquisition and regular maintenance of hardware,

software, telecommunications hardware and third-party services.

Previous professional experience includes Tempest Control Officer &

Director of Information Technologies,

Navy SEAL Base in Coronado, CA from 5/1996 to 11/1998.

Education & Training

IT Management and Leadership Professional Certification, 2014

Advanced Business Writing, 2013

CompTIA Cloud Certification, 2013

Cisco CCNA Level 2, 2013

Advanced Crystal Reports Certification, 2012

Advanced CRM Certification (2), 2012

Annual PMP Training 1999 -2010

In-Design CS3 Instructor Certification, 2008

ITIL Level 2 Certification, 2006

Advanced Macintosh Certification (2), 2000

Microsoft Certified Solutions Expert Certification, 1996

Advanced PC Maintenance Certification, 1994

Bachelors of Computer Science, United States Marine Corp, 1994

Communications Degree, United States Marine Corp, 1992

Awards & Distinctions

White House Medal for Excellence, 2012

Above & Beyond Award, Outstanding Performance in ITS, 2009

Humanitarian Medal, 1996

Navy Achievement Medal, Software Development, 1994

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