SONYA LITTLE

acc4f3@r.postjobfree.com 678-***-****

SUMMARY

Eight years of experience in Information Technology with focus on QA and Testing of websites, web based applications and backend

databases utilizing effective use of QA and Testing practices. Strong knowledge of all phases of SDLC and strong working knowledge of

Software Testing. Possess excellent skills in manual testing along with skills in automation testing using (QTP), and HP Quality Center.

Specialized knowledge in:

Requirements Gathering Team Building

User Training – Internal and External clients Software Conversion

Technical and User Documentation Development Quality Assurance Planning/Execution (Waterfall, V-Model)

WORK EXPERIENCE

Delta Airlines (Tata Consultancy)-Atlanta Ga. 2012-Current

Provider of Deltamatic OSS a proprietary flight operations database. Supports multiple simultaneous projects within Delta Airlines

Corporate Security Department.

Sr. QA/Software Test Engineer

• Facilitates the translation of product requirements and designs into effective test plan, test cases and test scenarios.

• Used SharePoint to maintain project status, tasks and project documentations.

• Scopes, estimates and develops test plans for various projects.

• Develops testing scenarios and specifications by meeting with software developers, business analyst, end users and subject

matter experts.

• Participates in QA processes and gap analysis to determine if project scopes are adaptable to changing project climate.

• Utilize DB Visualizer and Soap UI to test backend database.

• Develop and executes test cases/scenarios across individual development projects within the System Test environment. Test

types include blackbox/ functional, user interface, regression, security, and user acceptance.

• Identifies and tracks defects, issues, risks, and action items.

• Validates requirements for system testing, report preparation, defect recording, and defect tracking.

• Create defect reports for problems discovered during system test.

• Measures the severity of failures and defects in accordance with test plan guidelines.

• Accurately and thoroughly documents application performance failures and defects during each quality review session.

• Clearly and accurately communicates test results to programming staff and/or appropriate management staff.

• Regularly enters issues/defects related to the test life cycle or change control environment into applicable tracking system.

• Updates tracking system with problem solutions and status.

• Attended weekly meetings and teleconferences for problems encountered during the test life cycle and to discuss enhancement

and modification requests.

• Creates comprehensive manual and automation regression suite utilizing HP/QTP.

• Performs regression testing to validate the resolution of any software or system defects.

Environments

Java, JSP, J2EE, Java Script, XML, UNIX, DB Visualizer, Soap UI, HP Quality Center

DL Term/Deltamatic (IBM) Browser IE, FF, GC, Safari

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Delta Airlines (Tata Consultancy) -Atlanta GA. 2009-

2012

The Delta.com website was redesigned and rewritten from scratch as a part of the Polaris Project. This involved huge changes in

multiple functional areas of delta.com.

Sr. QA/Software Test Engineer- Lead

• Served as lead to offshore testing team; mentored, coached, and motivated software quality professionals including daily

management of objectives, priorities, risk and performance management.

• Implemented best practice processes across the software development organization, including uniform testing strategies.

• Analyzed and evaluated business process requirements, use cases, wire frames and GUI specs to ensure the website exceeded

specified standards and client requirements.

• Involved in discussion with business teams to understand their needs and requirements thereby facilitating enhancements for the

delta.com system.

• Facilitated the translation of product requirements and designs into effective test plan, test cases, and automated scripts.

• Designed and executed all manual testing initiatives including functional testing, regression testing, smoke testing, and

performance testing.

• Developed positive, negative, boundary, user specific test cases, and end to end test scenarios to ensure proper test coverage.

• Executed testing across multiple browsers and operating systems, ensured that new and/or enhanced functionality was correctly

implemented and tested.

• Provided technical leadership to project resources to meet testing deadlines and objectives.

• Reviewed project deliverables for completeness, quality, and compliance with established project standards.

• Provided weekly status regarding project deliverables to management.

• Involved in User Acceptance testing of the delta.com system, to evaluate its behavior to user needs.

• Documents test results, identified and track defects, issues, risks, and action items created thorough defect reports in Quality

Center.

• Worked closely with development team and BA’s to resolve defects.

• Responsible for tracking and updating issues to ensure defects are fixed in a timely manner.

• Performed regression testing to validate the resolution of any software or system defects.

Environments

Java, Java Script, XML, UNIX, Windows, Mac, HP Quality Center, Delta.com

Browser IE, FF, GC, Safari

IBM- Englewood Cliffs, NJ. 2007-2009

Provider of Impact LOS a web-based mortgage application, IMPACT, which provides point of sale, loan origination,

processing, and closing, as well as vendor services and Web site integration solutions.

QA/Software Test Engineer

• Participated in requirement reviews and contribute to the identification and mitigation of risks.

• Developed system test scripts and test cases from functional specification/ use case documents.

• Interacted with Business Analysts and Developers to resolve technical issues which interfere with the client’s requirements for a

better quality software product.

• Participated in peer reviews of functional specifications, application previews, and test plans/test cases.

• Assisted with requirement traceability and tracked requirement status throughout duration of the project.

• Attended weekly meetings, teleconferences and participated in discussions on problem resolution.

• Performed manual testing to test functionality and GUI of an application.

• Involved in proactive communication with development team regarding the status and potential impacts on the delivery date

and/or expected quality of the tasks of the project.

• Established and managed traceability, ensured requirements were linked to test cases and ensured proper test coverage.

• Created new bugs and track statuses of bugs using JIRA.

• Followed up with the development team to verify bug fixes and update bug status.

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• Created weekly status report to show the progress of the testing effort.

• Coordinated with end-users to schedule and support User Acceptance Testing (UAT).

Environments

Java, Java Script, XML, UNIX, Windows, JIRA

Washington Mutual Bank, Jacksonville FL. 2005-2007

Provider of banking and mortgage services, Washington Mutual implemented a new loan fulfillment application, IMPACT, for mortgage

loan processing and servicing.

Software Tester- UAT

• Participated in product design, functional, and technical reviews.

• Reviewed User and System Requirement Specification and developed test scenarios and test cases.

• Developed test condition & test data to execute the test scripts.

• Executed and verified test cases and procedures.

• Performed execution of test cases manually to verify the expected results.

• Ensured all requirements were mapped to tests.

• Performed various kinds of testing methodologies such as, Functional, Regression and UAT.

• Identified and prioritized important program defects and enter into defect-tracking tool.

• Used Quality Center for bug tracking and reporting, followed up with the development team to verify bug fixes and update bug

status.

• Participated in defect review meetings with team members to monitored defect status.

• Created weekly status report to show the progress of testing efforts.

Environments

Optis, XML, UNIX, Windows, Quality Center

EDUCATION & CERTIFICATION

DeVry University Atlanta, Georgia

Bachelor of Computer Information Systems Expected in May 2015

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