HASAN AL-DABBAGH

*** ******** ***** **

Calgary, AB T3R 0G4

Cell: (403) 708 – 8869

Email: acc45a@r.postjobfree.com

PERSONAL QUALIFICATIONS

In-depth knowledge and experience of performing Administrative tasks.

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Excellent Knowledge of installation, troubleshooting and configuration of hardware and software.

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Support business strategies and direction through managing the department’s Technology.

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Excellent troubleshooting problems networks and conflicts with ability to explain problems and

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solutions clearly to non-technical staff.

Installing and maintaining various standards software as per user requirements.

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A methodical and structured approach to problem solving.

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TCP/IP configuration and administration of IIS for Intranet.

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Network analysis (LAN/WAN).

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Developing existing and new customers through ethical sales methods.

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Exceptional customer service experience with strong oral, written, and electronic communication

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skills.

Excels at multi-tasking in a fast environment, completing duties and projects within tight deadline.

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Linking between the business users and IT divisions to ensure solutions to meet business needs.

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EDUCATION

International Qualifications Assessment Service (IQAS)

MBA – Master of Business Administration 2007

New York Institute of Technology (NYIT)

Bachelor of Computer Information Systems 2005

Information Technology

University of Jordan

COURSES ATTENDED

• ASP.NET, Business Management (training workshop) - International Bank.

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HASAN AL-DABBAGH

230 Sherwood Mount NW

Calgary, AB T3R 0G4

Cell: (403) 708 – 8869

Email: acc45a@r.postjobfree.com

SKILLS

• Team player, fast learner, highly accurate and detailed oriented.

• Work under pressure, positive attitude, and enthusiastic self-starter.

• Highly motivated, building relationships, and Continuous learning.

• Management, administration, decision maker, team building, feasibility study, and marketing plan.

• Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Windows, Mac, and Android operating systems.

• Backups, Desktop support analysis and implement solutions.

• C++, Java, HTML, Macromedia Dreamweaver, Citrix, and Windows server environments.

PROFESSIONAL EXPERIENCE

Dell Technician Calgary-Canada

Dell Project - Fluor - Calgary

Ram upgrade

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BIOS update

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Lotus Notes Migration Backup of User Data

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Wipe hard drive and create single partition

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Install Win7 OS

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Install Core Applications

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Install Optional Applications

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Restore User Data

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HASAN AL-DABBAGH

230 Sherwood Mount NW

Calgary, AB T3R 0G4

Cell: (403) 708 – 8869

Email: acc45a@r.postjobfree.com

Administrative Assistant and Service Desk Analyst 2007-2013

ALGHALIB OILFIELD SERVICES Jordan-Amman

• Assist office operations.

• Provide administrative assistance for special projects as required.

• Prepare monthly expense reports for Directors

• Responsible for the upkeep, configuration, and reliable operation of computer systems.

• Installs and maintains hardware and/or software.

• Conducts performance tuning.

• Performs backup/recovery.

• Troubleshoots and repairs equipment.

• Answers help desk contacts.

• Provides inventory management/record keeping.

• Trains end users.

• Integrates systems to meet business needs.

• Coordinates with other information systems resources.

• Identify and implement new technologies to enhance the long-term operational and strategic goals.

• Maintains network infrastructure such as switches and routers, and diagnoses problems.

REFERENCES

Upon request.

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