Michael J. Ortiz

*** ******** ***** ***** ********, CO 81503

Cell 970-***-****

E-Mail acc44m@r.postjobfree.com

Skills

Oral Presentation Skills- Outstanding communications skills. I possess and

maintain while communicating with customers as well as employees.

Listening- I possess strong assessment skills. Great listening and negotiating

abilities facilitate understanding of all facets in decision-making process and

making strong relationships with customers.

Organizational Skills- I strive to achieve win-win outcomes; strong

communication and organizational skills with an outstanding attention to detail;

ability to manage multiple projects; effient, organized, detail-oriented, self-

motivated, follow through, and decision-making skills.

Time Management- Proven ability to prioritize tasks, organize and coordinate

activities, manage time, set and achieve goals, meet deadlines, and develop

outstanding relationships with customers.

Employment History

Wells Fargo

Played role as a teller in which I had to offer outstanding customer service,

probe questions to determine customer needs, and offered the specific product

that would resolve customers issue.

Sprint

Served as a retail consultant which required me to meet quotas in

customer service and sales. During my tenure there I was number one in the

Colorado district in handset sales and also was a driven reliable representative.

Choice Hotels International

Served as a specialist in making hotel reservations. I probed questions to

make sure all hotel reservations were made proper such as location in area also

amenities that the guest required.

Wireless Choices

Sales Representative for a third party location that sold Verizon Wireless

and Sprint. Got paid solely on commission which motivated me to study and

prepare for every product that Sprint had to offer such as plans and the newest

cell phones. I also served as a customer service representative by answering any

questions the customer had such as technical problems with their phones,

explaining the bill, or getting the right accessories for the customers phone.

Startek

I served as a receivables management representative for Cingular

wireless. Mostly dealt with payments and explaining customers detailed bill. Also

provided much information about cell phones such as rate plans, recurring

charges, and cell phones themselves.

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Education

Diploma

Ged 2007 Adult School Stockton,California

Mesa State College

A.A Office Technology(incomplete)

References available upon request

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