George

EXPERIENCE

Cook

CUSTOMER SERVICE REP, VERIZON WIRELESS

WILMINGTON, NC OCT 2012-FEB 2014

**** ***** **** **

JOB DUTIES

Apt 306

Wilmington, NC 28412

Answer inbound phone calls via proprietary phone system.

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Answer customer questions in reference to billing, their calling

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252-***-****

plan and current features.

Troubleshoot device issues among various platforms. This

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includes but is not limited to iPhone, Android and Blackberry

acc42d@r.postjobfree.com

devices.

Answered loyalty calls which consisted of retaining customers

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and handling escalated call situations.

E911 TELECOMMUNICATOR, NEW HANOVER COUNTY PUBLIC SAFETY

WILMINGTON, NC 2008-OCT 2012

JOB DUTIES

● Received 911 phone calls and determined the location and nature of the emergency.

● Dispatched law enforcement, fire and EMS units as necessary.

● Kept constant contact with each unit which included knowing their location and status at all

times.

● Received non emergency phone calls and calls from other public safety agencies.

● Entered vehicle registration and driver information into Division of Criminal Investigation (DCI)

programs and disseminated the information to the units in the field.

● Monitored several radio channels at once.

● Operateed numerous systems at once including Computer Aided Dispatch (CAD) systems, radio

systems and phone systems.

● Made use of Emergency Medical Dispatch, Emergency Fire Dispatch and DCI knowledge on a

daily basis.

● Constantly monitored DCI requests and messages from other agencies.

● Monitored gunshot notification software constantly (Shot-Spotter)

● Maintained position of Field Training Officer for two years until leaving position

TECHNICAL SUPPORT/NETWORK ADMINISTRATOR, @COMMUNICATIONS

MOREHEAD CITY, NC 2003-2008

JOB DUTIES

● Troubleshot customer computer issues over the phone.

● Took in depth and detailed trouble tickets to track customer issues.

● Built computer systems for office use.

● Built computer systems for use with Linux based PBX software titled Asterisk. This requires

a specialized knowledge of the software and hardware needed.

● Responsible for up-keep on various server systems, and was an on call network administrator.

● Repaired customer computers in-house. This included hardware repair/replacement and

software troubleshooting.

FERRY CREWMEMBER 1, NCDOT FERRY DIVISION

CEDAR ISLAND, NC 2001-2003

JOB DUTIES

● Assisted in the proper loading and unloading of passengers and vehicles to and from the vessel.

● Ensured the safety of all passengers and cargo on board.

● Responsible for ensuring the security of the vessel and doing frequent security sweeps.

● Spoke with the traveling public, answered any questions, and gave driving directions.

● Made sure the vessel was cleaned after every crossing and at the end of each shift.

● Assisted with basic maintenance and upkeep of the vessel.

EDUCATION

CARTERET COMMUNITY COLLEGE

2006-2008

COMPUTER SCIENCES

● Courses taken include security, hardware and operating systems.

● Other classes taken that are required for the degree including Intro To Computer Programming

and Business Classes.

JOB RELATED TRAINING

Telecommunicator Certification Course

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National Crime Information Center (NCIC) certification

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Division of Criminal Investigation (DCI) Certification

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Emergency Medical Dispatch Certification (EMD)

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Emergency Fire Dispatch Certification (EFD)

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Advanced EMD Certification

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Wireless 911 for Telecommunicators

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Storm Spotter Certified

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Communication Center Operations Law Enforcement Data Systems

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National Incident Management System Certified

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Experienced typist with the ability to type at 85 words per minute.

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Current A+ Certification

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REFERENCES

Available upon request.

Contact this candidate