JOSHUA ANDREW BIERNBAUM

*** ****** ******• Madison, WI 53714

Phone: 608-***-**** • Email: acc3mu@r.postjobfree.com

QUALIFICATIONS

• History of nearly 20 years of growth in both technology and management with a company that designs and sells audio systems to

a worldwide market.

• Have worked with and built a wholesale and retail customer base that purchase sound systems for arenas, studios, bandstands,

private homes, and other applications.

• Will readily offer skills in technical writing/editing, training, marketing, and general documentation.

• Work skills gained from various short term positions include survey taking, chemical analysis, and additional web site up keep.

• Education represented by a Bachelor’s Degree in Sociology and a certification in technical writing.

• Proven work traits including a balance of individual and team skills, rapid learning ability, and instincts for systems and

organization.

FEATURED EXPERIENCE & ACCOMPLISHMENTS

Madisound Speaker Components, Inc.

Middleton, WI; 02/1992 Present

Technical Writer & Sales Representative

GENERAL MANAGEMENT TASKS

• Work closely with management and customers of an international distributor of electrical loudspeaker components and

professional audio systems.

• Help infrequent users with specific tasks, and handle advanced detailed questions for those with greater experience including

more technical questions for users and editors.

• Serve as the primary contact for technical support, electronic mail, and international sales dealing routinely with multiple

technical queries.

• Came to handle miscellaneous additional supervisory and administrative functions including leadership of a three person sales

team.

• Exercise considerable discretion when negotiating prices, configurations, and terms of sales agreements.

MARKETING/PRESENTATION

• Research product functionality and enhancements, including those of competitors.

• Identify customer requests and participate in product planning meetings.

• Convert raw manufacturer specifications and marketing materials into focused presentations.

• Help manage and maintain our company web site, www.madisound.com, as well as creating text and HTML publications

for use in installations, tutorials, reference manuals and advertising.

• Design, write and layout publications, including web pages, technical documents, and advertising.

• Document schedules and resources during planning of new and updated product releases of varying scope and complexity.

• Analyze/estimate expenses and time budgets needed to complete projects.

REPRESENTATIVE ACCOMPLISHMENTS

• Have produced overviews, procedural descriptions, indexes, F.A.Q.s, glossaries, and troubleshooting/reference guides.

• Also, designed sets of hyperlinks enabling users to easily find, move through, and use all desired information.

• Conceptualized and wrote on line product introductions and user guides for the restoration of vintage electronics.

• Developed and wrote publications from early concept to full completion.

• Formatted information to assure easy access, readability, and usability including the creation, editing and cross referencing

of our on line catalog.

• Edited/optimized text, images, and graphics, for use in publications and user interfaces.

• Designed, wrote, and revised on line documentation (PDF, HTML, help).

• Manage a database and product descriptions for an inventory of over two thousand discrete products.

• Enhanced the site as Internet use grew such that a full time Webmaster's position was created.

• Over time, has built a strong relationship based referral and return customer network.

ADDITIONAL EXPERIENCE

KCS Custom Loudspeakers

Sun Prairie, WI; 06/2007 Present

Site Designer www.kcsloudspeakers.com

• Designed and implemented the Company's web site using Adobe and other software.

• Continue maintenance and updating of this site working on a part time basis.

Letters & Science Survey Center, Dept of Social Sciences UW of

Madison; 02/1988 03/1991

Telephone Survey Administrator

• Performed statistical data entry for publication in professional academic journals.

• Ensured consistent results by implementing a standard computerized survey interview process.

• Supervised teams of four survey interviewers in administering questionnaires for non profit academic research at the University

of Wisconsin Department of Social Sciences.

Department of Biochemistry

UW of Madison; 05/1987 02/1988

Laboratory Assistant

• Prepared materials and equipment such as chemical isotope samples for use in scientific research.

• Conducted complex and technical laboratory analyses accurately and efficiently.

SKILLS CATALOG

In depth experience with the following:

– Design & development software

– Computer based tutorials

– Information processing

– On line software applications help

Editing technical, business, and systems documentation including the following:

– Administrative guides – Installation guides

– Hardware manuals – Product specifications

– Technical bulletins – Newsletters

– HTML documentation & design – Test procedures

– Product literature and data sheets – Release notes

– Training tutorials and workbooks – Adobe PDF manuals

EDUCATION

Technical Communications Certification (2008) Madison Area Technical

College; Madison, WI

Bachelor of Arts Degree in Sociology (1991) University of Wisconsin; Madison, WI

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