Jason L. Waddle

*** ******* **** ***** **********, KY 40047 acc3m0@r.postjobfree.com

502-***-****

Objective and Skills

Solutions oriented Quality Assurance specialist with notable success directing a broad range of

initiatives while participating in planning, analysis and implementation of Quality Assurance

solutions in direct support with customer’s objectives.

Track Record of increasing responsibility in Quality Assurance, data analysis and project

management.

Demonstrated capacity to implement innovative techniques that drive awareness, decrease

exposure and strengthen organization.

Hands-on experience leading all stages of Quality Assurance development efforts, including

requirements definition, design, engineering, testing and support.

Outstanding leadership abilities; able to coordinate and direct all phases of Quality based

efforts while managing, motivating and leading project teams.

Technical Proficiencies

Platforms: W indows 95/98/NT/2000/XP/7/8, Ubuntu, Linux

Tools: McAfee/Norton Virus Protection Utilities, Lotus Approach, Lotus Notes, Microsoft

Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio) NetTerm, Adobe

Acrobat

Additional Skills: Lean Six Sigma, Green Belt, W hite Belt, Six Hat, Agile, Scrum

Additional: Hewlett Packard and Lexmark Certified Printer Repair-Depot International, Inc.

Professional Experience

Dealer Car Search May 2013-Present

Web Developer/Customer Support

Responsible for the coding (html) and scripting of automotive dealerships websites

Responsible for testing and setting up websites and various tools at multiple dealerships daily

Responsible for training and support of websites

Troubleshooting of desktop and network issues

Appriss, Inc. April 2009-May 2013

Lead Systems Integration Specialist (Quality Assurance)

Responsible for performing regression and integration quality assurance testing of interfaces.

Performed automated testing of interfaces utilizing Appriss proprietary testing tools

Responsible for testing and setting up interfaces at multiple agencies daily

Created dynamic test plans to improve data integrity drive overall process improvement

Jason L. Waddle

Utilized Agile and Scrum methodologies

Responsible for implementing and maintaining a document control process and monitored

version and version control via Subversion software

Conference with IT Professionals at agencies for problem solving issues

Responsible for performing Quality Assurance testing on new interfaces

Setup processes new technologies

Responsible for implementing and measuring Continuous Improvement Process

Geek Squad City. August 2006-April 2009

Metrics Supervisor/Process Engineer/Safety Coordinator

Responsible for the generation and daily and weekly reports to Geek Squad management.

Responsible for presenting quality metrics at weekly management meetings

Responsible for performing Quality Assurance sampling on repaired Notebook and Desktop

personal computers.

Setup process for Desktop personal computer Quality Assurance process.

Designed and implemented safety program

Aided in the initial setup of the Incoming Inspection process.

Promoted to Quality Process Engineer.

Responsible for composing work instructions.

Established and implemented facility wide safety program.

Responsible for verification of new process and work instructions.

Responsible for designing and implementing the Reclamation process which will save Geek

Squad City $10 million dollars in fiscal year 09.

Drove the average labor cost per part from $25 to $10 through design and implementation of

several processes.

ASUS Technology Service, Inc. 2002-2006

Quality Control Manager/Joint Regional Quality Engineer/Training Manager

Designed Developed, implemented and maintained ISO 9001 Certification

Designed Developed, implemented and maintained UL Certification

Developed, implemented and maintained test plans.

Developed quality assurance standards.

Defined and tracked quality assurance metrics.

Perform quality inspections, setting quality assurance testing models for analysis of raw

materials, knowledge of commonly-used concepts, practices, procedures, and technical

writing, ability to establish quality guidelines.

Recruited at ATSI to enhance the quality of the product serviced. Promoted to Lead Quality

Control Engineer within a three-month period.

Jason L. Waddle

Designed and implemented customer critical processes and procedures and performed data

analysis on all recommended strategies.

Collaborate with external auditors to conduct in-depth compliance audits.

Gave and originated presentations of all audit results to the senior management.

Ensured compliance with ISO 9001 regulations and customers such as Dell, Sony and

Hewlett Packard.

Aided with the start up of HP refurbish and warranty service.

Created and developed Electrostatic Discharge, safety and safety awareness training for all

management and employees that enter ATSI. Supervise daily activities of Quality and

Production personnel. Member of the Safety Committee.

Responsible for Quality Control of Dell, HP, Sony Vaio, ASUS Channel motherboard and

graphic card repair and HP refurbish service, Sony Vaio and ASUS Channel notebook, Arris

Communications and Thompson Cable Modem repair

Implemented many new process flows and procedures, composed standard operating

procedures, ensured compliance to customer specific controls and procedures.

Helped achieved passing scores in customer and supplier audits by companies such as Dell

Computer Corporation, Sony Corporation, Hewlett Packard Computer Corporation, Intel

Corporation and Microsoft.

Responsible for passing Dell Qualit y Audit with highest ever score awarded by Dell Computer

Corp.

Attend weekly conference calls with Dell Computer Corporation, Sony Corporation, Hewlett

Packard Computer Corporation and Arris Communications.

Designed and implemented detailed high level training program for HP refurbish and warranty

service.

W ork with upper management from ASUS, Dell Computer Corporation, Sony Corporation,

Hewlett Packard Computer Corporation, Arris Communications, PACE Communications,

AMD, Intel and Thomson Communications

Performed detail weekly and yearly Quality Audits

Responsible for managing production of all Quality Control Technicians.

Responsible for meeting deadlines on special re-work projects for Dell, HP, Sony and Arris.

Responsible for ESD control, installation and implementation.

Humana Inc. 1998-2002

Distributed Systems Installation Supervisor

Managed installation of new computer and networking equipment.

Supervised delivery and installation personnel on a critical time schedule.

Responsible for one million dollars in inventory in new and used computer and networking

equipment.

Managed inventory in a Lotus Approach database.

Set up shipment of business crucial networking and business computer equipment.

Developed inventory database for use by DSI (Distributed Systems Installation) employees

Jason L. Waddle

United Parcel Service 1996-1998

Day Operations Primary Sort Supervisor/Quality Trainer

Managed day-to-day operations of fifty to sixty employees.

Quality trainer responsible for training all new employees and ensuring their complete effectiveness

and accuracy.

Stout’s Building Center 1994-1996

Sales Clerk/Warehouse

Assisted customers with hardware and building material purchases.

Responsible for ordering and maintaining minimum stocking levels

Education and Credentials

Depot International, Inc. W ashington, PA - Hewlett Packard and Lexmark Certified Printer Repair

Technician

Jefferson Community College - Louisville, KY Criminal Law

Sullivan University – Louisville, KY Microsoft A+

Bullitt Central High School – Shepherdsville, KY General Diploma

Professional Affiliations

First Baptist Church Mt. Washington

Director of Royal Ambassadors, Member Activities and Outreach Committee, Member of Church

Council, Member of Sportsman’s Ministry

Louisville Health and Safety Network

Member

Owner/Executive Producer of Common Ground TV

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