Neetika Goel

**** ********** *****

#***, ****** ** *****

Phone: +1-919-***-****

Email: acc3lx@r.postjobfree.com

SUMMARY:

. 4+ years of IT experience in Application Development, testing and

providing Production Application and Operational support in Telecom

Domain using Java/J2EE technologies like Java, EJB, JPA, JDBC,

Servlets, JSP, Design Patterns, Ant, XML etc.

. Strong knowledge and experience in UNIX, Oracle.

. Worked on various Oracle products (OSM, ASAP, UIM).

. Worked on tools like HUDSON to monitor code quality.

. Strong knowledge and understanding of Object Oriented

Programming(OOP).

. Experience and knowledge of Change Management principles and

methodologies.

. Involved in Unit testing using JUnit.

. Good understanding of Design Patterns and architectures. Implemented

various design patterns including MVC, DAO etc

. Undergone 4 months rigorous ITP training of Tech Mahindra covering

Java, J2EE, UNIX, SQL and PL/SQL.

. Strong analytical skills and problem solving approach.

. College Topper in MCA.

. Capability of meeting deadlines and likes to work in a collaborative

environment.

CAREER OBJECTIVE:

. To acquire a challenging position in an environment where I can best

utilize my skills and education.

PROFESSIONAL EXPERIENCE:

. Worked as a Technical Associate with Tech Mahindra, Noida India since

September 2008 to January 2013.

EDUCATIONAL QUALIFICATION:

. Master of Computer Application from Kumaon Engineering College,

Dwarahat India in 2008, with 79% marks.

. Bachelor of Science from Garhwal University, Srinagar (Pauri Garhwal)

India in 2005, with 70% marks.

TECHNICAL SKILLS:

Languages/ Java, J2EE, Servlets, JSP, JUnit, EJB

Technologies

Database My-SQL, Oracle .

Web Technologies HTML, JavaScript, XML.

Application/Web Server Tomcat 5, Weblogic

Development Tools Oracle JDeveloper 11g, Eclipse

Build Tools/Other Apache Ant 1.7, Bugzilla, Hudson, Clarify

Tools

Operating Systems Windows, Unix

WORK EXPERIENCE:

1. Project Name - MCD Development (August 2012 - January 2013)

Description: At Tech Mahindra we provide services to Municipal Corporation

of Delhi (MCD) like sanctioning of building plans, awarding of birth and

death certificates online.

Role/Responsibilities:

. Develop code and unit testing.

. Defect Fixing.

. Resolved Issues on production.

Team Size: 8 Members

Environment: Java, J2EE, UNIX, Oracle.

2. Project Name - FaME-WMGG-Development (March 2011 - July 2012)

Description: It provides the complete solution to British Telecom for their

various operations like registering a variety of customer complaints and

handling these complaints by their thousands of field engineers on their

laptops online. Major components of this project are ED, WMDC, MHW, and

WMWS.

Role/Responsibilities:

. Unit Testing.

. Monitoring on Hunter Tool for project reporting.

. Regularly update 7 parameters of CIT(Continuous Integration Testing)

on CIT WIKI site.

Team Size: 8 Members

Environment: Java, UNIX, Oracle, Ant script.

3. Project Name - MRI-Development (July 2010 - February 2011)

Description: Managed Routine Interface provides the complete solution to

British Telecom (BT) for operation like how to apply various routines on

already existing equipments of BT Customers.

Role/Responsibilities:

. Develop Code.

. Deployment on Web Logic server.

. Unit Testing.

Team Size: 8 Members

Environment: Oracle ADF, Java, J2EE, Web Logic 10.3.2, JPA, Oracle 9i

4. Project Name - FaME-WMGG-ASG (November 2009 - July 2010)

Description: It provides the complete solution to British Telecom for their

various operations like registering a variety of customer complaints and

handling these complaints by their thousands of field engineers on their

laptops online. Major components of this project are ED, WMDC, MHW, and

WMWS. Taskforce Extended Delivery (ED) is a Client Server based application

that is used by BT fleet (Field Engineers in BT) to carry out their daily

jobs. WMDC is a TRC (Time related charges) data collector application based

on web logic. TRC is been raised by BT field engineers and how much BT

charges on their customers solely depends on these TRCs. Manage Hazards and

Warnings (MHW) is a single interface to gather hazards and warnings

information. Using this, the information will be presented to the

engineering workforce in a bundled package of safety information along with

the task details via Taskforce. WMWS (Work Manager Web Server) is a middle

ware application that allows thousands of Field Engineers in UK to connect

to their main command centre where they can post daily logs of activities,

perform routing (Line test requests) and post files to servers via FTP.

Role/Responsibilities:

Worked on ED, WMDC, MHW and WMWS module.

. Providing technical Support to Onshore as well as offshore Taskforce

extended deliveries (ED) users and the support team (ASG).

. Core Upgrades, Support creating and implementing new patches for the

development/test stages for each release stages.

. Handling all issues regarding requests for services and problem

related to Taskforce extended deliveries.

. Ensure timely project delivery and to ensure that various SLAs are

met.

. Attend calls with the customers and work on the issues as per their

priority.

. Work on Change Requests by modifying relevant scripts and associated

business logic.

. Analyze the assigned fault and provide an appropriate fix.

. Providing complete assistance on CST, CIT and IVVT environments as

well.

. Configuration, Deployment and monitoring of the application on

Weblogic Servers.

. Monitoring the status of listener on boxes and check the status of

JDBC Connection pool on Web logic.

. Monitoring and analysis of logs.

. Raise cases, service request and change request through Clarify tool.

Team Size: 10 Members

Environment: J2EE, Oracle 9i, Web logic 8.1, UNIX, Clarify, IBM MQ and

Control-M.

5. Project Name - Tikona Boss Managed Services (March 2009 - November 2009)

Description: It provides the E2E (end-to-end) solution to Broadband based

services for Tikona Digital Networks (TDN) through Business Support System

& Operational support system (BOSS). BOSS contains commercial off-the-shelf

(COTS) products like Order & Service Management (OSM), Unified Inventory

Management (UIM), and Automatic Service Activation Protocol (ASAP),

Application Integration Architecture (AIA), Billing & Revenue Management

(BRM) etc. OSM will allow TDN to manage work orders received from CRM

system. In BOSS Solution, OSM will be used for Work flow (order) management

of service provisioning. Activation of services subscribed by the customer

- Create and Update LDAP profiles and push them onto LDAP Server is been

managed though ASAP. Oracle UIM is used to store and manage all types of

physical and logical service inventory data for Access points and CPE.

Role/Responsibilities:

Worked on OSS (OSM, UIM, ASAP) and AIA module.

. Analyze the assigned fault and provide an appropriate fix.

. Monitoring the status of server.

. Monitoring the status of Deployments on the server.

. Check status of Web logic Queue.

. Completing the manual tasks in the Pending Orders and check process

history of orders in OSM etc.

. Monitoring the server logs and data logs in UIM etc.

. Monitoring the logs of ASAP.

. Check status of Orders in AIA and tell other streams why order got

failed.

. Resolved customer complaints through business logic

Team Size: 6 Members

Environment: Metasolv Oracle Products (OSM, UIM, ASAP and AIA), UNIX,

Oracle 9i

(Neetika Goel)

Contact this candidate