*** ******* ****.

Phone 651-***-****

St. Louis Park, MN

***** *****: acc39n@r.postjobfree.com

Diana Tlougan

Objective

To obtain a position where I can be a valuable member of the staff, using my

computational, analytical, financial, research, and overall business skills to

fully advance the goals of the organization.

Work experience

Oct 2012 - Dec 2013 Multiband Corporation

Minnetonka, MN

Business Intelligence Reports Administrator

Handle creation, updating and distribution of particular scheduled daily, weekly

and monthly Excel reporting for the needs of the Executive staff and various

other departments across the company

Advanced use of software such as Excel, SharePoint, Access, Oracle, and various

database systems, MBeM, Siebel Analytics, and etc.

Work with various staff members across the company in the creation of more

advanced and efficient Excel reporting per assigned Ad Hoc company ticket

requests, with use of Excel techniques such as Pivot tables, linking, formulas

(Vlookups, IF/IFError, many kinds, etc), data manipulation and mining, and

general betterment and automation of report structures

Manage creation and updating of step by step report instruction write-ups

(documentation) used in proper communication across the group for needs such as

report creation coverage

Business group advancement, such as with training new Business Intelligence

staff and advancement of group and company processes, procedures, data sets,

systems, and etc.

Nov 2011 - Mar 2012 Honeywell/Cara Resources

Golden Valley, MN

Lead Sales Analyst/Contractor

Responsible for calculation and manufacturing of representative sales and

commissions reporting in support of residential and commercial sales staff and

management, with advanced use of software such as Salesforce.com, Excel, Access,

Oracle, and Sales Portal

Processed monthy Indirect sales data, through cleaning and preparing incoming

data for proper importing into Access database, running error check analysis of

the data tables, exporting a final query, and creating a final Excel report for

reporting the monthly sales numbers to the sales staff and management

Handled creation and distribution of particular scheduled and ad hoc reporting

in support of sales staff needs, such as Weekly Director's sales report, running

the individual set of reports from Salesforce.com, exporting in Excel format and

importing into a weekly format report, and then assuring all linked sheets and

pivot tables are updated

Assisted in updating Access query layouts in databases for indirect sales

reporting at year end so that queries would then pull from proper table data

sets

Aug 2011 - Nov 2011 Ameriprise Financial, Human Resources/Volt Employment

Agency Minneapolis, MN

Business Projects & Reporting Assistant/Contractor

Use of software programs such as Salesforce.com sales and marketing reporting,

Oracle Peoplesoft/HR Direct, Lotus Notes, and advanced Excel reporting

assistance

Manipulated human resource stats through creation of more advanced and efficient

Excel reporting, with use of advanced Excel techniques such as Pivot tables,

linking, formulas (Vlookups, Hlookups, etc), and general betterment and

automation of report structures. Assisted many different co-workers in this area

with various different report types, bettering the view of human resource

production information for executives and throughout the group for general

betterment of business production and efficiency.

Created reports on human resource associates production for executives in

Salesforce.com reporting software, as well as advancing their production of such

reports, one such example of such being creating a new formula based percentage

report in the Formula Summary options of Salesforce.com

Researched human resource related information related to job candidates in their

HR Direct/Oracle Peoplesoft database

Dec 2009 - Oct 2010 SuperValu, Promotions Department/ProStaff

Minneapolis, MN

Sales Promotions Specialist I/Contractor

Processed sales promotion contracts with various types of systems usage

Use of programs such as deal processing software SVHarbor, Windows, Dos data

system, company based Access database, and Excel spreadsheets to process and

report on needed sales promotions contract deals from vendors

Manipulation of company's product data in bettering company efficieny in Access

and Excel databases, as well as use of advanced Excel skills in creation of

marketing based data spreadsheets

Contacted via email or phone to vendors or vendor representatives directly to

expedite the submittal of their needed contracts and communicating to resolve

any questions or details

Worked directly with business development team in bettering the processes

involved with receiving contracts and running promotions on particular product

types, such as worked with the Oral Care and Bath Products desks

Nov 2005 - Nov 2009 Fiserv Lending Solutions, US Bank/Spherion Staffing,

Dolphin Staffing, Siemens Power/Office Team

Business Support Contractor

Minneapolis, MN

Completed several contracts- 2, 9 month long mortgage processing and scheduling

roles with Fiserv Lending Solutions, 1, 9 month administrative coverage at

Siemens Power

Manipulated financial records, investment fund records and general budget

spreadsheets with use of advanced Excel techniques in bettering and automating

the report set ups, with linking of sheets, use of formulas, and advancing

access to financial information

Prepared accounting receivable financial records for auditing by updating Access

databases with systems information with importing

and exporting data from linked Excel sheets, manipulating across separate

databases, and etc.

Examined local property deed and title documents

Aug 2004 - June 2005 Pioneer Investments, Sales Operations

Boston, MA

Financial Reporting Analyst

Managed sales systems reporting and updating of company's mutual fund commission

sales numbers, advancing the financial business production and efficiency in the

Sales Operations department through advancing production of reports across

systems and software such as Dos ACS, E.Piphany CRM Software, and Microsoft

Excel

Manipulated reporting data setups across E.Piphany Marketing Software and then

translating downloads into Excel creating involved reports with use of advanced

Excel set up techniques (VLookup, formulas, Pivot tables, various graph types,

embedding of macro, automation, etc.)

Created scheduled (weekly, monthly, quarterly, and annual) sales, budget and

forecasting reporting of business sales numbers, looking for trends and ways to

assist manager to better view necessary next business steps in the betterment of

company's sales production goals

Advanced business efficiency and production through creation of ad hoc fund

reporting for executive business review and internal and external sales staff

when needed, as well as ad hoc requests to create ways of adjusting and improve

the current reports for a desired view and outcome of needed data for the

requesting business partner

Handled processing of unit's invoices, expense reports, Outlook usage, use of

PowerPoint, and any support needs

Nov 1999 - Aug 2000, Jan 2002 - Aug 2002 Arizona Department of

Environmental Quality Phoenix, AZ

Environmental Program Support Specialist I, Recycling Program Intern

Processing and assisting program's governmental grant applicants, assisting with

questions and providing the necessary process and regulatory requirements of the

state department's Recycling and Remediation Programs

Public outreach efforts such as co-coordinating public conferences, with

creation of Corel (PowerPoint-like) presentations, attending city council

meetings, and meeting with grant applicant organizations such as local schools

and various stakeholders

Program marketing and advertising efforts, creating general marketing media such

as informative brochures in Adobe Acrobat, creating newspaper advertisements for

conferences, and managing tapes and DVD's available to the public

Program maintenance and development, including managing and updating informative

public databases in Microsoft Word for department's system and website

databases, researching online information in other state department's websites

and databases, use of Outlook, supervising temporary employees on various

projects, and other general administrative needs in keeping unit's organization

Education & Honors

Arizona State University Tempe, AZ

Bachelor of Science, Biology

December 2001

Systems Proficiency: Advanced Microsoft Excel, SharePoint, Siebel Analytics,

Oracle, Microsoft Access, E.Piphany CRM, Salesforce.com, Sales Portal, Lotus

Notes, Word, Visio, PowerPoint, Project, Outlook, Documentum, SV Harbor, Dos

ACS, MBeM database, COLA, Fastdata, Taskpoint, Corel Office Suite, WordPerfect,

Works, QuickBooks, Telnet, GroupWise, Windows Explorer, Netscape Nav./Internet

Explorer, Adobe Acrobat, GPS, some ArcView/GIS, some HTML creation, Skills:

10-Key, 50 wpm

Honors:

Butler University Travel Grant for Environmental Studies, University of

Tasmania, Australia, Spring 2001

Sun Devil Scholarship, 1997-1998

Post Secondary Enrollment Option attendance at St. Thomas University, St.Paul,

MN, 1996-1997

National Honor Society, 1996-1997

99 Percentile score, ACT Mathematical test, 1997

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