*** ***** ****** ** 612-***-****

Isanti, MN ***** acc30a@r.postjobfree.com

Angela Sundeen Fennell

Objective My objective is to enable me to utilize my skills and knowledge obtained working

in the Customer Service.

Experience July 2013 – Present

Benedictine Health Services – Foundation

Database Representative

• Process Outright Gifts, Gifts in kind

• New Account set up

• Process Facility Payments

• Meeting and Events Planning and Set up

• Database reporting and proofing

• Employee process employee reimbursement

• Bank Deposits

• Mail merge for facility needs

• Process Imports

• Cover Multi Phone Lines for backup during vacations and meetings

• Process incoming and outgoing mail and shipments

June 2011 – April 2013

Clear North Technologies

Client Service Specialist

• Manage incoming and outbound phone calls and system

• New Account credit and set up

• Scheduling of field engineers

• Invoicing on product and services

• Accounts Payable and Receivable

• Employee expense reimbursement

• Bank Deposits

• Manage company bank accounts

September 2009-April 2012

Anoka Hennepin Credit Union

Teller

• New Account/Closing account Activity

• Financial Transaction

• Processing Plastic Card Transaction

• Processing Financial Forms

• Ordering Cash

• Balancing of Drawers

• Accounts Receivable

January 2005 – March 2009

Carlson Marketing Worldwide

Data Administrator

• Managed group hotel block(s)

• Managed activity/supplier block(s)

• Preformed various uploads into our system

• Quality Controlled data and reporting

• Traveled onsite to perform meeting and events

• Assisted billers with hotel financial information

May 1998- February 2005 Carlson Marketing Group Plymouth, MN

Carlson Marketing Group

Travel Administrator III

• Managed group hotel block(s)

• Respond by phone, e-mail and fax to participant program inquires

• Answered incoming calls regarding hotel, activities, registration and misc.

issues

June 1997-May 1998 Carlson Meeting Management(CWT)

Plymouth, MN

CWT

Associate Air Agent

• Assist the Air Team with administration duties including; ticket assembly,

mailings, reports, data entry, organizing, proofing, faxing, and various other

duties.

• Track time on programs on CMG weekly time sheet to enter into team

• Process the ARC report from the branch end.

• Processed new hire paper work and exiting employees paper work

• Assist the Air Team and the Administration Coordinator with phone coverage

as needed.

• Participate in weekly staff meetings and special projects.

November 1996- June1997 Prostaff Plymouth, MN

Service Representative for Carlson Meeting Management

• Processed hotel reservations for clients attending Tour de France, and Shore-

Varrone Trade Shows (Global Shop, Sewn Products, Automotive &

Transportation Interiors, Shop East & Shop West)

• Created fax cover sheets using Microsoft word and creating lists to send to

clients.

•

Education 1998-1999 Anoka Hennepin Technical College Anoka, MN

• Travel & Tourism I & II

• 1991-1994 Anoka High School Anoka, MN

• General Business, Keyboarding I & II, School Nurse Secretary

Skills & Knowledge Microsoft Word, Word Perfect, Windows, Microsoft Excel, MS Outlook, Merlin

internal computer system, PRISM internal computer system, EXL company data

base, Lenos, Internet, TEAM internal time tracking program, basic APOLLO

CRS, 10 Key.

References available upon request

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