Michael McKnight

****A Eureka Lane

Sacramento, CA 95842

702-***-****

acc2xo@r.postjobfree.com

Job Objective

To obtain a Service Manager/Consultant position with a Dealership organization commensurate with my skill set and experience.

Highlights of Qualifications

•Remarkable experience in explaining the service needs of each client’s vehicle

•In-depth knowledge of automobile systems and repair procedures

•Ability to sell additional services according to dealership standards

•Ability to review individual client needs and to ask for the sale

•Excellent presentation and telephone skills

•Strong communication and organizational skills

•Proven negotiation, sales and closing skills

Professional Experience

Military Veteran, and Automotive Fixed Operations Management Professional with over 20 years of Automotive Service & Sales Management, Training, & Consulting with Automotive Dealerships and Aftermarket Automotive repair facilities.

ASE, MAP, Nissan, Infiniti, Toyota, Scion, Kia, & GM Certified Service Management Professional. ADP, ADP Drive, Xtime, Alldata, Mitchell, Identifix, Reynolds & Reynolds DMS proficient.

Consistent top CSI, Customer Retention, ELR, GP & CP sales performance.

Work History

AutoNation Nissan-Las Vegas, NV

Assistant Service Manager

Jan 2013-Jan 2014

Overcome objectives and over deliver on success. Optimize labor and parts customer pay, warranty, and internal sales potential

Identify the areas to maximize customer paid transactions. Market to and Retain current customer base to increase the visits to dealership. Maximize shop production by setting goals and constantly reviewing. 100% customer satisfaction!

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CardinaleWay Toyota-South Lake Tahoe, CA

Service Manager

2011-2013

Ensured that customers received prompt, courteous, and effective service, serving as a liaison between technicians and customers. Took ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Managed and Hired technicians and service advisors. Distributed work between technicians & prioritized required services. Ensured customer had a positive dealership experience. Provided concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Maintained #1 CSI in region for 2012 !

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Folsom Lake Kia-Folsom, CA

Service Manager

2008-2011

Oversaw all Service Department personnel, and monitored their performance.

Created goals and objectives for each department. Provided training on administrative policies and procedures for all department personnel. Encouraged technicians to keep their skills up-to-date through technical training on new systems and components offered by manufacturers

Stayed current on manufacturer warranty and policy procedures and serve as a liaison with the factory representatives. Maintained high CSI rating by handling customer complaints immediately and according to policy.

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Firestone Complete Car Care Center-Citrus Heights, CA

Store Manager

2004-2008

Managed 16 technicians, 4 service advisors and 2 additional supportive staff employees. Service director key responsibilities included: personnel management, CSI, warranty, sales, marketing and expense control.

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Midas-Rancho Cordova, CA

General Manager

1997-2004

Responsibilities for this company included managing 12 service technicians, a service manager and 4 sales associates. I was responsible for payroll management, accounts payable and receivable, inventory control and staff training. I ensured customer satisfaction by on going training by computer based and hands on training, while being accountable for quality control and sales promotions. I contributed to outside sales by obtaining commercial accounts, and was responsible for grass roots sales such as community advertising, barbeques, tent sales while involving local car clubs and auto dealerships

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Jiffy Lube International-Palo Alto, CA

District Manager

1990-1997

Managed 8 profit centers and several million dollar stores with responsibility of managing, training, and employing more than 150 team members.

Consistently increased sales and improved profitability by lowering labor percentage as well as costs of goods. Trained several general managers for promotion to stores in other markets. Responsible for property up keep and repairs. Responsible for lowering shrinkage and implementing new programs and procedures.

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United States Navy-Operations Specialist E6

1982-1990

Functioned as plotter, radio-telephone and Command and Control sound-powered telephone talker and maintained Combat Information Center displays of strategic and tactical information. Operated surveillance and altitude radars' Identification Friend or Foe and associated equipment. Served as Air Traffic Controller for helicopters and fixed-wing supersonic jet aircraft. Served as watch supervisor and section leader; interpreted and evaluated presentations and tactical situations and made recommendations to supervisors during watch conditions

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