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• Over * + years of experience in business analysis, Financial Analysis, software requirement gathering and

analysis, Business process flow analysis, documentation, design and implementation of software applications.

• Good experience with different development methodologies like Agile and a solid working knowledge of BI

methodologies and tools.

• Business and functional knowledge across a variety of domains such as IT, Telecommunication Investment

Banking Sectors

• Proficient with Business analysis, Requirement gathering, software Development, Gap analysis, UAT

environment setup and multiple software implementation's.

• Experience in preparing Business Requirement Document (BRD/BRS) by gathering business requirements,

business rules and non – functional requirements.

• Hands on experience in analyzing requirements, in preparing Functional Specification Documents (FSDs) and

use cases and test cases in various projects to support a variety of web applications.

• Adept in coordinating and prioritizing outstanding defects, enhancements and Change requests based on

business requirements. Extensively used HP Quality Center and Aldon Community Manager for managing,

tracking and analyzing Defects and bug reporting.

• Hands on experience in facilitating JAD sessions and performing Gap analysis by using BPM (Business

Process Modeling)

• Ability to interact with developers and clients alike regarding gathering requirements, constant communication

and maintaining detailed documentation.

• Business analysis/customer/product and system requirement documentation. Strong knowledge of all the

phases of SDLC (Software Development Life Cycle) such as, V model and Agile Methodology.

• Worked in wide range of roles and held multiple responsibilities including people management roles (Team

Lead) and direct client interaction using excellent communication and presentation skills.

Technical Skills:

Methodologies SDLC, Agile (Scrum), Rational RUP, OOAD, Waterfall

Business Modeling Tools UML, XML, MS Visio, Power designer, Rational Rose, Crystal reports

Databases Oracle/SQL

OS/Platforms Unix, Windows 9X/NT/2000/XP

Programming Languages C, C++, Java/J2EE, .net, SAP (Sales & Distribution Model)

Applications MS Office, MS Excel, MS Word, MS-Project, MS Power Point, Outlook, Visio

Project management tools Microsoft Project 2007

Tracking tools Caliber RM, HP Quality Center 9.0,10.0, CA Unicenter

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Education & Certification

• Diploma in Software Business Analyst

Liberty Institution Sorrento, FL

• Microsoft Certified Technology Specialist

New Horizons Computer Learning Center, Plantation, FL

• Master in Business Administration (Major in Marketing)

Pakistan Institute of Development Economics,

• Bachelor of Engineering in Information Technology,

University of Engineering & Technology, Taxila, Pakistan

Work Experience

TelePerformance, Tampa, FL Feb 2013 to Present

Business Analyst

Teleperformance U.S.A. is the country’s leading customer experience management provider, offering

multichannel support to the world’s top companies. The purpose of the project was to automate the PreQual system

which is the sales front end system to capture all the prospect customers. The project also involved building a user

friendly portal for customer access to submit requests online.

Responsibilities:

• Worked on identifying the business processes for PreQual system and automating any manual process.

• Experienced in gathering requirements, writing design documents, JAD sessions, business and system reviews

and working sessions to understand the requirements and system design.

• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement

Specifications (SRS), Functional Specification Document (FSD).

• Ensure that work conforms to policies and procedures to maintain standards for data processing, risk

management and data security.

• In-depth analysis of vendor invoicing essential to the main business operations-telecom lines, cable, and

internet services using Excel macros and various other Excel functions.

• Analysis of vendor and subscriber accounts, invoices, and contract pricing involving

• Created and managed project templates, Use Case Project templates, requirement types and traceability

relationships in Rational RequisitePro.

• Implemented major enhancements end-end, integrated current workflows when appropriate and generated ad-

hoc reports to the upper management.

Environment: Rational Requisite Pro, MS Office, SQL, Java, MS Project, MS Access, MS Visio, UML, XML.

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State Farm Insurance, Bloomington, IL Feb 2012 - Jan 2013

Sr. Business Analyst

Online Banking: This is Internet Banking application for both Personal and Business users. This application is

developed to enhance their existing web based application for saving accounts, Loans, Checking accounts etc.

Responsibilities:

• Participated in various stages of data and requirement analysis for project needs.

• Involved in every phase of the process starting from Inception to Transition Interviewed Business Users to

gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and

technical lead.

• Involved in the iterative approach of AGILE development with all the teams’ members (Requirement,

Development and QA teams) reporting to me for issue resolution & iteration was 3 weeks long.

• Involved in JAD sessions to gather requirements, and to analyze the requirements.

• Prepared Business Requirement Documents (BRDs) for the new system after requirements analysis.

• Used MS Visio to model business requirements and logically convert them to functional requirements.

• Assisted in Performing GAP analysis (As-Is & To-Be) and supported full traceability for all the software

artifacts.

• Created User Stories to communicate requirements to the development team.

• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification

(URS).

• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.

• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into

UC, Activity and Sequence Diagrams using MS Visio

• Identified internal and external system requirements for design and configuration set-up.

• Used HP QC to review defects in functional requirements.

• Active involvement in executing test scripts, and coordinating UAT testing.

• Performed backend testing using SQL queries and analyzed the server performance.

• Coordinated activities with project manager and various other teams using MS Project.

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• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is

effective, efficient, standardized, coordinated, and integrated.

• Involved in generation and execution of SQL queries.

Environment: Windows XP/7 Vista, Agile, MS Office, SQL Database for Basic Testing, MS Project, MS Access, MS

Visio.

First Niagara Financial Group, Buffalo, NY Mar 2011 - Jan 2012

Business Analyst

New Account Opening (NAO) provides users the capability to enter and submit new brokerage applications.

Functionality of this application includes new enrollments, program, account and manager switches, allocation

changes, program maintenance events, and workflow routing and document generation to support business rule

changes without costly developer involvement. To implement an intuitive, business logic driven process that supports

approval routines.

Responsibilities:

• Responsible for Business Requirement gathering and analysis, Involved in preparation and review of

Functional Design Documents (FDD) for various critical modules.

• Came-up with inputs/suggestions, during the functional brainstorming sessions, which proved beneficial to the

client business model.

• Lead the efforts of the client architecture team in defining the Business Intelligence / Data Warehouse end-to-

end architecture.

• Responsible for coordination with the Business stake holders In order to identify any changes needed to Work

Instructions or new Work Instructions required.

• Worked with the DB team and involved in coming up with Logical and Physical data models after thoroughly

analyzing the data points.

• Ensure compliance with defined Work Instructions to ensure the integrity and performance of the system is not

compromised.

• Prepared Functional Design Docs for the application in context and taken them through business reviews and

approval process.

• Responsible for preparation of System and User Acceptance test plan. Involved in Preparing and Executing

Functional Test scenarios, Defect Analysis & Review.

• Worked closely with the development team in order to achieve zero defect delivery.

Environment: SCRUM, UML, MS Project, MS Visio, Rational Requisite Pro, MS Office, SQL, Java, Windows

2000/NT

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Ovex Technologies (Pvt) Ltd, Jun 2008 – Feb 2011

Financial Analyst/Account Coordinator

Ovex Technologies (Pvt.) Ltd. was incorporated in January 2003, with a vision to become one of the region’s leading

companies in providing business process outsourcing solutions and IT Solutions.

Responsibilities:

• Online / ERP Module Revamping to better serve customer needs.

• Product Cost Analysis with organizing service offerings matrix for Bids and RFQ validations.

• Coordinated standard operating procedures and KPIs for extended services and software / hardware

maintenance for team.

• Cisco Contracts Management and handling processing of Cisco SMARTnets Renewals.

• Client’s Product Inventory analysis for RFQs, Product Validations, and Business Opportunity Enhancements.

• Recommended new marketing development ideas for maintenance business, including e-newsletters and

website enhancement projects.

• Managed service tickets for virtual as well as Physical Hardware / Software Contracts for Maintenance.

• Maintenance Service Reports, Reviews, Registration and Authentication.

• Prepared training materials for team knowledgebase enhancements in business applications.

• Ensured process and documents quality through ISO 9001:2008 QMS.

• Built channel account relationships to review, validate, and grow solid partner relationships.

• Marketing content supervision and development for targeted campaigns focusing on Services business

development.

• Marketing Surveys to enhance service levels.

• ROI Analysis / Business Trends Analysis / Business Development Initiatives.

• Forecasting Renewal Rate and Devising Plans to capitalize on Renewals Opportunities and Business

Development Leads.

• Created and executed project work plans and revised as appropriate to meet changing needs and requirements.

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• Ensured project documents completed, current, and stored appropriately.

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