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Customer Service Manager

Location:
Holmen, WI
Posted:
March 11, 2014

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Resume:

D an Bush

*** * ******** ***

Tomah, WI *****

608-***-****

acc2on@r.postjobfree.com

EDUCATION

Western Technical

College

Associates Degree in Marketing

President’s List every semester

Specialized classes including Customer Service, Marketing Management, Ethics, Marketing Fin

EXPERIENCE

Sales Representative 2010 2014

KeHE Distributors, Romeoville, IL

KeHE works with over 3500 manufacturers, importers and other product supply partners providing retailers of

all types and sizes with specialty and natural products becoming one of the preferred suppliers across the country.

There is virtually no limit to the assortment that KeHE makes available to our retailers with over 42,000 items in

our warehouse.

Responsible for all ordering, with Aspen, stocking, facing, and rotation of products in multiple grocery

departments for each store incorporated in 600 mile, driving, sales route handling up to 8 stores per week on

rotating calendar

Accountable to verify orders received by customers upon their receipt in store, helping them check for all

products against invoices

Increased the company sales by focusing on promotional deals and new items to be brought in year round to

all sections of each store and to help fulfill the needs of each community

Attentive to resets in sections throughout stores to help accommodate customer requests, new items, inventory

control, deep cleaning of shelves and proper rotation of products

Built displays around the store to coincide with specials brought in; included sidekicks, end caps and pallet

presentations

Personified company in building and keeping relationships with store and department managers, other store

employees, and most importantly the customers

Developed close cooperative relationships with other representatives, product vendors, and brokers to help

with new products, informational needs and product research

Networked with above support and stores to coordinate informational events on products and health issues,

along with other demos, and to continue own education

Organized flexibility of route around unexpected delays, store needs, truck schedules, and holidays on an

almost weekly basis scheduling all service priorities in a timely manner

1997 2009

Assistant Grocery Manager,

Organic/Natural Department

Manager, Interim Frozen Manager,

Deli Clerk, Cashier, Bagger

Burnstad’s Market, Tomah, WI

Burnstad’s is a 70 year old independent family owned grocery store chain composed of four stores across mid

Wisconsin. As an employee with this company I started out as a bagger and was able to work my way up through

the ranks to management over my twelve years.

Delegated duties to crew members, making sure all tasks were fully completed in a timely manner, working

together with other departments closely

Over saw continuous inventory management by assuring accurate ordering, working of back stock, proper

rotation, and filling out of stocks

Concerned with product placement around store regarding advertisement specials including “Wall of Values”,

end caps, sidekicks and pallet spots

Counted individual inventories at end of quarters, handled transaction completion and adjusting of damaged

products

Deemed when and where to preform resets within the departments, adding the responsibility of bringing in new

products applicable to the sections and guest requests

Frequently responsible for handling all aspects of customer service in face to face and on the phone settings,

including finding products and keeping rapport with vendors



Contact this candidate