Paula L. Hart

*** **** ***

St Petersburg FL **713

Cell: 727-***-**** -Preferred

Home: 727-***-****

PROFESSIONAL EXPERIENCE

MP Direct 10/2013 to 1/2014

Phone sales

Responsible for selling natural vitamins over the phone.

Strategic Marketing, Ocala FL 10/2012 to 10/2013

Phone sales

Responsible for selling newspapers over the phone.

Danka Office Imaging/Konica Minolta Business Solutions 4/1997 to 2/2010

Customer Loyalty Representative,8/2001 to 2/2010

Responsible for analyzing and evaluating current copier maintenance contracts deemed as

“high-risk renewals” by reviewing service profitability, equipment age, service history, current volume band and

pricing guidelines to establish the appropriate renewal price.

Negotiate and make determination to adjust pricing as required to avoid account loss.

Maintain contact with customers to ensure receipt of appropriate billing documentation.

Ensure compliance with Danka/Konica Minolta policies concerning renegotiations of

contracts and back-billing of missed revenue as appropriate.

Responsible for setting up new contracts when sold.

Answer the ACD phone line and help customers with any and all concerns or problems they may have.

Extensive experience in ensuring compliance with GSA standards for billing of Federal Government Customers

and associated state, local and contractor groups billing GSA schedules.

Billing Associate, Danka Office Imaging 12/1997-8/2001

Responsible for helping cash application to find where to apply cash when there was no

information on the check. Extensive billing research.

Responsible for credit and rebilling issues for pricing or meter read problems.

Set up new accounts and cancel contracts in a timely manner as directed by the customer.

Renew contracts and look for better pricing or alternate arrangements for customers.

Meter Associate, Danka Office Imaging 4/1997-12/1997

Responsible for contacting clients for proper meter reads on copiers and fax machines.

Make any necessary account changes on accounts to include contact information, addresses

or phone numbers.

Monogram Products 10/1993-4/1997

Supervisor Soft Goods,

Manage all aspects of taking orders from customer.

Pricing, Planning, Cutting of fabric.

Responsible for shipping of orders.

Supervised a staff of 15 people for the cutting, sewing, silkscreen, printing, packaging, and

shipping departments.

Contact this candidate