Kelvin S. Kargbo

** * **** **

Bayonne NJ *****

(Cell) 201-***-****

Experience:

Regulus Group

****-*******

Client service analyst

• Provide timely customer service to Internal and External clients.

• Troubleshoot and resolve client issues when necessary.

• Clear bank Generate internal documents within a standard timeframe.

Prepare reports.

•Accumulate and record daily processing data for management or billing functions.

• Input all errors into Rits computer data base.

Regulus Group

1999-2006

Operations Shift Lead

• Trained and gave new hire orientation classes

• Received, prepped and processed mortgage loans, for multi-million clients such as

Wells Fargo, National City and Bank of America.

• Processed payment through data completion (data entry) by entering dollar

amount.

•Made corrections and balancing transaction for end of the day deposits.

• Supervised and managed three departments, which included 20/35 associates.

• Coordinated/disbursement of workflow of daily operations.

• Maintained production standards, insuring quotas were met.

• Controlled work volume by monitoring computer systems.

YMCA

2001-2003

Duty Officer/ Member Service Representative/A/R Clerk

• Supervised weekend staff.

• Registered new members for membership and existing member for classes.

• Collected fees and debts by doing audits in computer database

Aspen Corp.

2002-2003

Parcel Clerk II

• Shipped and received via FedEx and UPS

• Receiving/ distributing company mail and packages and special handling of

products such as computers and proposals.

• Orderined company product and supplies on line.

• Fixed and maintained copier and fax machines.

EG&G Aerospace and Engineering

1997-1998

Seal Developer

• Computed specifications for seal development. Shipping and receiving seals via

UPS and FedEx.

• Imputed orders for seal requests.

Education:

1996-1999 University Of Maryland College Park, MD

Skill:

Ample experience with Microsoft Word, Excel, Outlook, PowerPoint, Multiline phone

system,

Fax, Copier's, 10 Key, Alpha/numeric data entry, encoding, batch handling and

reconciliation.

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